Save as PDF or Save Book As (pdf format) Causes Frame 8 to try to quit after creating PDF

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4 total messages Started by Jaclyn Gadd Tue, 13 Jan 2009 20:09

#1132

Author: Jaclyn Gadd
Date: Tue, 13 Jan 2009 20:09

21 lines
1976 bytes

I have Framemaker 8p273 and Acrobat distiller 8.1.3.

When trying to creating PDFs from books using either Save as PDF OR Save Books As (PDF) file, the PDF creates FINE but the program then attempts to quit by throwing up weird dialog boxes.

Steps to reproduce bug:
1.Open any book
2.Use File-->Save as PDF or File-->Save Books As and then choose type PDF
3.PDF created fine - no errors reported in Distiller window
4. Framemaker then throws up a small dialog box that says "cannot quit." You cannot close this box, only click OKAY.

The only other issue that arises might be a "cannot print some graphics - will print as gray boxes"

5. Clicking okay brings up sequence of 5 total of the same boxes (the book file has 7 files in it including the TOC).

6. After last of 5 "cannot quit" boxes, a new Framemaker one appears, that says "Unsaved Changes in file (book name) Save before closing?" Options are Yes, No and Cancel. Yes saves file and quite Frame. No quits Frame. Cancel leaves file open.

I have reproduced this error multiple times with different books, using both the Save as PDF and Save Book As (PDF) commands.

File--Print Book using Acrobat printer works fine (making sure to enable the acrobat setting so bookmarks are properly generated).

Just frustrated that the first two options cause such an annoying error. Reported as a bug.

Re: Save as PDF or Save Book As (pdf format) Causes Frame 8 to try to quit after creating PDF

#1133

Author: Russ Ward
Date: Tue, 13 Jan 2009 20:15

5 lines
1217 bytes

Jaclyn,

I've seen this happen when an API client attempts to close a document that doesn't exist, which defaults to closing the FrameMaker session, but the session cannot close because it's in the middle of some operation. It's normally the result of sloppy code. Do you have any third-party API plugin software running? For that matter, does anyone know if the "Save as PDF" uses an API client? If so, might be a bug in that software, although it seems that there must be something unique going on here to invoke this behavior in your case.

Russ

Re: Save as PDF or Save Book As (pdf format) Causes Frame 8 to try to quit after creating PDF

#1134

Author: Art Campbell
Date: Tue, 13 Jan 2009 20:30

5 lines
964 bytes

Yes, it definitely sounds like a bug.

However, SaveAs PDF has never been a recommended method for generating a PDF, even though it's available. Printing to the logical printer instance is always preferable.

Art

Re: Save as PDF or Save Book As (pdf format) Causes Frame 8 to try to quit after creating PDF

#1135

Author: Sheila_Carlisle
Date: Tue, 13 Jan 2009 20:40

1 lines
687 bytes

Have you tried updating to 8.0p277?

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