Filter error when importing graphic by reference

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3 total messages Started by Trudy_Cavallo Fri, 31 Oct 2008 14:22

#1759

Author: Trudy_Cavallo
Date: Fri, 31 Oct 2008 14:22

9 lines
1767 bytes

I am using unstructured FM 8.0p277 on Windows XP SP3. I have been using the import by reference option for all of my graphics (in this case, screen shots).

I went to replace a referenced graphic with a new version. I had the FM document open to the page that contained the version to be replaced. In my screen capture program, I captured the screen and did a "Save as", using the same file name. In the FM file, the graphic turned grey and started flashing. I tried to import the new file. The status bar got about 50% and then I got this message:

The filter encountered an error and could not complete the translation.

I deleted the old grey graphic and the frame that contained it. Then I tried to reimport the graphic and I got the same message. I resnapped the graphic and tried again. Same result. I saved the FM file, existed out of FM and came back in again and tried it again. Same result.

I tried importing a different file and it worked fine. I tried to rename this file and it still failed. And I resnapped it again with a new file name and it still failed. What is the problem with this particular screen shot? (Note that I did have this same screen captured earlier.)

Re: Filter error when importing graphic by reference

#1761

Author: Sheila_Carlisle
Date: Fri, 31 Oct 2008 16:19

15 lines
1597 bytes

We haven't heard anything like this with the newest version, but here are some general troubleshooting questions to start with:

How big is the chapter; # of pages, # of screenshots or other graphics.

How much RAM do you have on your system? Have you tried closing FM and doing a re-boot. Also, test with as few other apps having been opened after the re-boot as possible.

Are the screenshots on your same local system when you import them (i.e. not across a network)?

What screen capture utility (specific version would be helpful).

In what format do you save the screen captures? Any specific settings applied?

How do you name your captures? Have you tried making the names much smaller (i.e. 8 characters or less, without any spaces or other punctuation)?

As a test, could you try 1) make a backup copy of the chapter first, 2) save the chapter as .MIF, 3) open the .MIF and save again as FM. 4) re-try the graphic import.

Re: Filter error when importing graphic by reference

#1763

Author: Arnis_Gubins
Date: Fri, 31 Oct 2008 19:10

5 lines
846 bytes

Trudy,

It sounds like the format that you saved your screenshot as is a
flavour that FM doesn't like. Check to see exactly what format variant
it is and try a different one.

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