Thread View: adobe.framemaker
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Started by pbutland
Fri, 10 Oct 2008 09:22
internal error while writing imported graphics
Author: pbutland
Date: Fri, 10 Oct 2008 09:22
Date: Fri, 10 Oct 2008 09:22
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This is a problem which has occurred recently for no obvious reason, but it affects several different documents. I have some FrameMaker files in which some screenshots are pasted directly into the file. This has worked fine so far, but recently I've received the following error message when I save the file: "An internal error occurred while writing imported graphics in this document, The file has been saved, but has lost some image data. Please report this error to Adobe Technical Support." The file is saved with an extra 3-character Hex extension, but about a third of my pasted files are now missing, and either appear as a grey rectangle, or not at all. I can repaste the files, but this often means regenerating them, and can prove a but annoying. Anyone know what's happening here ? More to the point, how do I solve the problem ? Thanks Philip, Berlin
Re: internal error while writing imported graphics
Author: Art Campbell
Date: Fri, 10 Oct 2008 12:51
Date: Fri, 10 Oct 2008 12:51
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Philip, The problem is (probably) that you have OLE objects in your Frame document AND have installed XP SP3, which contains a Microsoft OLE security fix that seems to break things. The work-arounds available seem to be: * converting the OLE objects to referenced graphic files * backing out of SP3 A couple people have reported that when the files crash, temporary Frame files, usually with random number extensions are left behind. The report is that if you open one of these in Frame and SaveAs, that everything is either recovered or now works. I don't have any personal experience with that solution... Art
Re: internal error while writing imported graphics
Author: pbutland
Date: Fri, 10 Oct 2008 13:24
Date: Fri, 10 Oct 2008 13:24
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Thanks Art To your point: οΏ½The report is that if you open one of these in Frame and SaveAs, that everything is either recovered or now works. I don't have any personal experience with that solution...οΏ½ This is exactly what I tried, and the picture files (or at least some of them) were lost. Ah well. Thanks again Philip
Re: internal error while writing imported graphics
Author: Sheila_Carlisle
Date: Fri, 10 Oct 2008 16:01
Date: Fri, 10 Oct 2008 16:01
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Philip, have you double-checked that your system isn't maxed out in some critical way when you're working in FM, e.g. do you have sufficient empty (and preferably unfragmented) disk space, do you have a big enough swap file, do you have "enough" RAM. FM is always much happier with more RAM, and using pasted in graphics can end up using a huge amount of RAM to display them. Are you saving your files across a network, or locally? How much RAM?
Re: internal error while writing imported graphics
Author: Thomas_Michanek
Date: Sat, 11 Oct 2008 07:22
Date: Sat, 11 Oct 2008 07:22
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The solution is simple: don't paste graphics directly into FM files. Save them as separate files and import by reference. -- /Thomas Michanek
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