Thread View: adobe.framemaker
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8 total messages
Started by Jon_White
Wed, 25 Mar 2009 09:14
FrameMaker 9: Licencing for this product has expired
Author: Jon_White
Date: Wed, 25 Mar 2009 09:14
Date: Wed, 25 Mar 2009 09:14
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A few weeks ago, I installed a licenced copy of Technical Communication Suite v2, but did not really get the chance to try it out properly at the time. Upon launching it yesterday, instead of the application launching, I just got a dialog box: "Licencing for this product has expired" Does anybody know how I can rectify this? Thanks, Jon
Re: FrameMaker 9: Licencing for this product has expired
Author: Michael Kazlow
Date: Wed, 25 Mar 2009 12:43
Date: Wed, 25 Mar 2009 12:43
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Jon, I had this message appear yesterday as well. I'm trying a clean install to see if I can get it working otherwise, I'll try loading a new image of my Windows disk (I run Windows on my Mac under Parallels), if that doesn't work I'll report back. Mike
Re: FrameMaker 9: Licencing for this product has expired
Author: Jon_White
Date: Wed, 25 Mar 2009 15:17
Date: Wed, 25 Mar 2009 15:17
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Hi Mike, Thanks for your reply. I'm also running Windows/Parallels/Mac so I wonder if that could be something to do with it. I tried doing a reinstall, but that didn't work, so I will try an uninstall/install to see if that cleans out any gremlins. I wonder if the dialog displays the same message if you've installed a trial version and then run out of time; if so, that could be a clue too. I'll post here again with my results, hopefully we'll find the answer. Jon
Re: FrameMaker 9: Licencing for this product has expired
Author: Michael Kazlow
Date: Wed, 25 Mar 2009 15:25
Date: Wed, 25 Mar 2009 15:25
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It definitely has something to do with trial and/or beta versions. These are time limited versions. Mike
Re: FrameMaker 9: Licencing for this product has expired
Author: Arnis_Gubins
Date: Wed, 25 Mar 2009 18:37
Date: Wed, 25 Mar 2009 18:37
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Jon/Mike, If you had any of the beta versions installed, then this will mess with subsequent new installs if you didn't deactivate and remove the serial number before it expired. To kick start it back to live with the appropriate new serial number you can try these steps. Note: you don't necessarily need to uninstall and re-install the suite. 1. Roll back your system clock to a point when the beta/prior version was working. 2. Open up either FM/Robo/Captivate and select the "Deactivate..." under the Help menu. 3. You will be prompted if you're sure and want to deactivate the whole TCS, etc. One important option here is that you can remove the serial number upon deactivation. You need to do this! 4. Once deactivated and the serial number is removed, reset your system date back to normal. 5. Finally start up any of the three main apps and you'll be prompted with the EULA that you have to agree to and then will be asked to enter the proper serial number. I hope this helps in your situation. Been there, done that... ;-)
Re: FrameMaker 9: Licencing for this product has expired
Author: Arnis_Gubins
Date: Thu, 26 Mar 2009 23:50
Date: Thu, 26 Mar 2009 23:50
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Mike, I had the same issue. FM and RoboHelp had the Deactive option greyed out, but it was available in Captivate. Even after re-registering with a new serial number, these options are still greyed out there. Another bug to add to the growing list...
Re: FrameMaker 9: Licencing for this product has expired
Author: Michael Kazlow
Date: Fri, 27 Mar 2009 02:24
Date: Fri, 27 Mar 2009 02:24
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Turning back the clock allowed me to to run the program, but I couldn't de-activate. It was not available for deactivation no matter how long I waited. However, I was able to run Captivate and the first thing it asked me to do was to activate. After that I was able to move the clocks back and all was well. Thanks.
Re: FrameMaker 9: Licencing for this product has expired
Author: Jon_White
Date: Fri, 27 Mar 2009 10:05
Date: Fri, 27 Mar 2009 10:05
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Arnis, Thanks so much for that, I just carried out the steps and it's come back to life. All the best, Jon
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