Can't solve Illustrator CS3 crash on OS X 10.5.x

Thread View: adobe.illustrator.macintosh

3 messages

[T] Back to Threads [V] Tree View [G] Group Articles

3 total messages Started by D.C. Mon, 16 Mar 2009 15:41

#722

Author: D.C.
Date: Mon, 16 Mar 2009 15:41

8 lines
2138 bytes

Not sure what else to do besides take a sledgehammer to this one machine. Here's the deal: Relatively brand new MacPro, 4GB RAM, running OS 10.5.6. User has CHRONIC issues with IllCS3 crashing on save. For the second time yesterday, I re-formatted the hard drive, did a complete clean install of EVERYTHING (OS and apps), swapped out RAM modules, ran the app in Rosetta, etc. It will run fine for a while, but inevitably it will crash. Yes, I've trashed all the prefs, done multiple re-installs of CS3, etc. She's working locally, not off the network. My only possible mistake yesterday was not sticking with 10.5.2. Not sure if that matters.

When I go to the Console, here is the error that I get every time:
objc [816] Class EpicController is implemented in both /Applications/Adobe Illustrator CS3/Adobe Illustrator.app/Contents/Framework/adobe_personalization.framework/adobe_personalization and /Applications/Adobe Illustrator CS3/Adobe Illustrator.app/Contents/Frameworks/adobe_registration.framework/adobe_registration. Using implementation from /Applications/Adobe Illustrator CS3/Adobe Illustrator.app/contents/frameworks/adobe_registration.

It repeats with Class EpicWizardController, EpicJSWindowExternalHandler, and EpicPanel.

I honestly do not know what to do at this point. If only there was a way to run 10.4.11 on the newer MacPros, life would be SO much easier.... If I have time, I will do a clean re-install of 10.5.2 and leave it, but that's a bit time consuming right now.

Re: Can't solve Illustrator CS3 crash on OS X 10.5.x

#151

Author: Bruce_English
Date: Thu, 02 Apr 2009 12:33

7 lines
1244 bytes

D.C.,

I have the same sort of trouble with my desktop cpu (Power Mac G5, 2 GHz). CS 3 apps crash when saving. Photoshop is usually very reliable, so for it to crash, there must be a serious issue. I have not invested the same level of effort to "fix" the problem, other that re installing cs 3 applications. No improvement with that action.

The problem surfaced about two weeks ago. I think os X 5.6 may have something to do with it. Were you successful with re-installing 5.2? I may have to borrow that sledgehammer!

My MacBook Pro has no problems-- cs 3 apps are not crashing. Thank goodness.

Re: Can't solve Illustrator CS3 crash on OS X 10.5.x

#153

Author: Bruce_English
Date: Thu, 02 Apr 2009 14:04

15 lines
1315 bytes

��� This may be the Answer ���

Adobe's TechNote site:

Adobe Creative Suite 3 products crash when you save, open, or place a file, after installing the Version Cue CS3 3.1.0 update (Mac OS X v10.4.x - 10.5)

Site has this information: "Note: There is no visual feedback that the script ran successfully, but the completion of it is instantaneous. You don't need to reboot.

You can now use the Creative Suite 3 products as expected.

Products affected: Creative Suite, Illustrator, InDesign, Version Cue"

It is found here:

 <http://kb.adobe.com/selfservice/viewContent.do?externalId=kb402521&sliceId=1>

Thread Navigation

This is a paginated view of messages in the thread with full content displayed inline.

Messages are displayed in chronological order, with the original post highlighted in green.

Use pagination controls to navigate through all messages in large threads.

Back to All Threads