v.8 Suddenly Freezing, Almost, that is

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2 total messages Started by Dan Wenz Sat, 19 Nov 2011 19:20

#218

Author: Dan Wenz
Date: Sat, 19 Nov 2011 19:20

12 lines
1982 bytes

With no obvious change to the software or any other software, using Win7 
Home Premium, 64 bit, PE v.8, I scan a document on an Epson Perfection 
V500 Photo scanner and bring it up OK in Photoshop. At that point, going 
to the Editor toolbar, **ALL** options are greyed out except those under 
the "Windows" option. I can't even reach the help option, as it's also 
greyed out. Can't exit either, except via the Task Manager, even though 
TM says the program is "running", and it's obviously(?) not (completely) 
frozen, or no options on the tool bar would be "clickable". I also 
rebooted, no luck, removed and reinstalled, no luck.

Any ideas, or should I ask my absent grandson what the &%$#@@* he did to 
the software, as he was the last to use it?

Re: v.8 Suddenly Freezing, Almost, that is

#219

Author: Dan Wenz
Date: Sat, 19 Nov 2011 19:45

22 lines
2578 bytes

On 11/19/2011 2:20 PM, Dan Wenz wrote:
> With no obvious change to the software or any other software, using Win7
> Home Premium, 64 bit, PE v.8, I scan a document on an Epson Perfection
> V500 Photo scanner and bring it up OK in Photoshop. At that point, going
> to the Editor toolbar, **ALL** options are greyed out except those under
> the "Windows" option. I can't even reach the help option, as it's also
> greyed out. Can't exit either, except via the Task Manager, even though
> TM says the program is "running", and it's obviously(?) not (completely)
> frozen, or no options on the tool bar would be "clickable". I also
> rebooted, no luck, removed and reinstalled, no luck.
>
> Any ideas, or should I ask my absent grandson what the &%$#@@* he did to
> the software, as he was the last to use it?

In partial answer to my question, after a preview scan, the Epson 
preview screen minimizes, which I hadn't noticed. In the past it stayed 
open and, after closing it, the scan window in PE was then useable. 
Without closing it, status is as I originally noted. Still to check why 
the Epson scan screen is automatically minimizing rather than staying 
open until I close it. Will take a look at the Epson software.

Grandson returns this Sunday.

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