Re: Support by MainConcept non-existant ???

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From: Harm_Millaard
Date: Fri, 05 Jan 2007 13:34

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Just to keep you somewhat up-to-date on the COMPLETE LACK OF SUPPORT by MainConcept. Finally on december 12-th I got an e-mail, asking real stupid questions that were not relevant to the issue I have with their plug-in. I responded on december 13-th and since then, despite two further e-mails from me, it is as quiet as in outer space.

I have never encountered a company that shows such a lack of support.

The following information on their website:

Our support team attempts to answer your e-mail requests in a reliable, competent and quick fashion. Use the safe and easy way of writing an e-mail to send your technical questions about the MainConcept software directly to our team.

Please use this e-mail address: support@mainconcept.com. For MainConcept to process your problem as quickly as possible, you should add the product name to the subject, and your request should include the following information.

IS A COMPLETE LIE.

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From: Harm_Millaard@adobeforums.com
Newsgroups: adobe.premiere.pro.category_mpeg_encoding
Subject: Re: Support by MainConcept non-existant ???
Message-ID: <3bc25820.11@webcrossing.la2eafNXanI>
Date: Fri, 5 Jan 2007 05:34:37 -0800
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