Article View: adobe.premiere.pro.category_mpeg_encoding
Article #2Re: Main Concept MPEG Pro HD Plugin
From: Harm_Millaard
Date: Fri, 05 Jan 2007 13:41
Date: Fri, 05 Jan 2007 13:41
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To give you an idea of the support they give, here is the text I posted in another thread about their complete lack of support: Just to keep you somewhat up-to-date on the COMPLETE LACK OF SUPPORT by MainConcept. Finally on december 12-th I got an e-mail, asking real stupid questions that were not relevant to the issue I have with their plug-in. I responded on december 13-th and since then, despite two further e-mails from me, it is as quiet as in outer space. I have never encountered a company that shows such a lack of support. The following information on their website: Our support team attempts to answer your e-mail requests in a reliable, competent and quick fashion. Use the safe and easy way of writing an e-mail to send your technical questions about the MainConcept software directly to our team. Please use this e-mail address: support@mainconcept.com. For MainConcept to process your problem as quickly as possible, you should add the product name to the subject, and your request should include the following information. IS A COMPLETE LIE.
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X-Google-Thread: 1efdf3,4a55e11ae35163a6 X-Google-Attributes: gid1efdf3,public X-Google-Language: ENGLISH,ASCII-7-bit From: Harm_Millaard@adobeforums.com Newsgroups: adobe.premiere.pro.category_mpeg_encoding Subject: Re: Main Concept MPEG Pro HD Plugin Message-ID: <3bc19576.2@webcrossing.la2eafNXanI> Date: Fri, 5 Jan 2007 05:41:13 -0800 References: <3bc19576.-1@webcrossing.la2eafNXanI> Lines: 24 MIME-Version: 1.0 Content-Type: text/plain; charset="ISO-8859-1" Content-Transfer-Encoding: 8bit Path: arc1-ca.pugleaf.net!g2news2.google.com!news2.google.com!news.germany.com!news.ecp.fr!news.stben.net!webcrossing