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Article #1110

Re: Windows XP Problem Printing to Postscript Level 1 Network Printer on Macintosh OS8.6 running DAVE

#1110
From: Richard Cole
Date: Wed, 04 Dec 2002 19:25
42 lines
3536 bytes
Hi Dov,
Thanks for your rapid reply.
I ran 2 test cases. here are the steps, symptoms and error messages:

1. Test Case 1: Attempted to print Windows test page:
1.1. Connected Windows XP Pro system to network printer successfully (NEC Silentwriter2 90 v52.2); verified status = Ready.
1.2. Opened printer properties window and clicked "Print Test Page" button.
1.3. Button stayed down and cursor displayed hourglass; task waited for 2 - 3 minutes then displayed "(Not Responding)on title bar
1.4. Closed printer properties window and got error message window "explorer.exe not responding - end or wait".
1.5. Selected "end"; Explorer (and desktop) stopped and restarted)
1.6. Printers and Faxes window displayed printer status: "Printer not found on server, unable to connect"
1.7. Results at printer: 2 pages were printed: p1 was the top 2 lines of the test page Windows Xp logo and text: "Windows XP Printer Test Page".
p2 PostScript Error Message text:
"ERROR: syntaxerror
OFFENDING COMMAND: --nostringval--
STACK:
/AddT3Char"
1.8. Printer panel status displayed "ready"; Error message on Mac "document ... could not be printed on printer because of a postscript error
1.9. The document was still in the Mac's print queue. I selected try again and got the same 2 pages and same error message; then I deleted the document.
1.10. On Windows XP system I refreshed the Printers and Faxes window and the printer status reset to ready.

2. Test case 2: Attempted to print a 1 page Word document.
2.1. Verified Printer status ready.
2.2. Opened document and selected print with page range 1-1.
2.3. Word displayed "preparing to background print" for 2 minutes then displayed icon showng print progress for 2 more minutes; then completed without crashing.
2.4. Results at printer: 2 pages were printed: p1 was the header and footer and only the top 3-1/2 lines of text.
p2 PostScript Error Message text:
"ERROR: undefined
OFFENDING COMMAND: MLRC
STACK:
7
1689"
2.5. Printer panel status displayed "ready"; Error message on Mac "document ... could not be printed on printer because of a postscript error
2.6. The document was still in the Mac's print queue. I selected try again and got the same 2 pages and same error; then I deleted the document.
2.7. On Windows XP system I refreshed the Printers and Faxes window and the printer status reset to ready.

P.S. Above 2 cases work normally from my Windows 98 PC and from my Windows Me system before I upgraded it to XP.
P.P.S. The Windows XP System is a Dell Dimension 4100 w/ P3 867MHz CPU, 256MB RAM and 40GB Hard Drive. The Windows XP partition has plenty of free space.

Thanks for your help

- Rick
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Newsgroups: adobe.psprinter.windows
Subject: Re: Windows XP Problem Printing to Postscript Level 1 Network Printer on Macintosh OS8.6 running DAVE
Message-ID: <1de6d99b.1@WebX.la2eafNXanI>
Date: Wed, 4 Dec 2002 11:25:44 -0800
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