Re: Acrobat Reader 9 problems - please help - Article 1375 - go-pugleaf

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Article #1375

Re: Acrobat Reader 9 problems - please help

#1375

From: Eric_Wieczorek
Date: Tue, 03 Feb 2009 17:56

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Hi Pat

Adobe Reader 9 opens the password protected file OK.

Preview says the file format is not recognized and/or the file is corrupted (when it is not).

Many other customers are reporting other problems -- grey screens, no password being asked for, etc. etc. (but when we email them the master pdf file without a password, they can open it OK.) Somehow the security settings created by Acrobat 9 are causing the problems.

Cheers.

Eric

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Subject: Re: Acrobat Reader 9 problems - please help
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