🚀 go-pugleaf

I am helping troubleshoot an error associated with printing some pdf files. The problem does not occur with all pdf files -- it appears to be related to images, but not all images.

When the error occurs you generally get a small part of the file printed, followed by a page with the following:

ERROR: ioerror
OFFENDING COMMAND: flushfile

STACK:

-filestream-
-filestream-
-filestream-
-filestream-
-samelevel-

According to the people who use this set-up this is new, but I cannot verify that. The only thing that has changed is an upgrade to Acrobat Reader 7.08 an update of Java, and a new antivirus program which replaced Norton.

The printer is a Xerox Phaser 8400B. Everything else is printing fine. The same files print on other printers and can be printed on the Xerox if "print as image" is selected. The computers all run XP Pro and the printer is shared across a five PC workgroup. The problem happens no matter what computer you are at (including the host PC).

Things I have tried:
 - disabled new AV program and firewall (just in case there was a conflict)
 - installed an older version of Acrobat Reader (6.0)
 - checked for updated printer drivers (none found)
 - reinstalled the printer driver
 - reinstalled the printer

None of these things helped. I am not very familiar with Adobe products or postscript, so any suggestions or insights would be greatly appreciated. Does it seem like a printer or Acrobat Reader problem.

Thanks,
Phil