Getting Rid of Older Versions

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2 total messages Started by Andy_Parrett Mon, 16 Feb 2009 14:10

#1031

Author: Andy_Parrett
Date: Mon, 16 Feb 2009 14:10

5 lines
1055 bytes

Although I have installed Reader v8 and now v9 over the original v5 on my laptop, if I click on a PDF file link I still get the v5 logo page flash up on my screen. It then disappears of course, but then after a while the message "Could not find Acrobat External Window Handler" appears and the whole thing hangs. Somehow, a bit of v5 is still lurking and takes precedence over the newer one. How can I identify it and winkle it out? AR v9 works fine in itself.

Using WindowsXP on Dell Inspiron 1150

Thanks for any help offered

Re: Getting Rid of Older Versions

#1037

Author: Appligent_Document_Solutions
Date: Mon, 16 Feb 2009 20:36

3 lines
766 bytes

Download the utility <http://support.microsoft.com/kb/290301>

The Windows Installer Cleanup Utility removes installer information

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