Can't remove Adobe Reader from system

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2 total messages Started by Joseph_Arico Thu, 03 Aug 2006 00:27

#15061

Author: Joseph_Arico
Date: Thu, 03 Aug 2006 00:27

1 lines
1108 bytes

I can't use my Adobe Reader. I have tried delete Adobe Reader to re-down load the program. When I tried down load Adobe Reader, it's said I have it on my system. When I try to remove from my computer I this message, "This patch package could not be open. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this a valid window installed patch package." How can fix the program so Adobe Reader can work? or How can I remove Adobe Reader from my system so re-down load the program?

Re: Can't remove Adobe Reader from system

#15062

Author: Kyle_Btiger
Date: Thu, 03 Aug 2006 02:32

2 lines
1917 bytes

I could not upgrade Adobe Reader from v 7.0.7 to v 7.0.8. First I got an error message that an .msi (microsoft installer) file could not be found. After other attempts, I got an error message about a missing patch for Window Installer. I downloaded and ran the Windows installer cleanup utility. It did not solve my problem. It did, however, remove the listing of Adobe Reader 7.0.7 from the Windows Add/Remove Programs listing!
	Following the advice of a friend, I went into regedit, exported a copy of the registry to my desktop, then deleted every folder and file in the registry that was related to Adobe Reader. After exiting the registry editor, I still could not delete the Acrobat 7.0 folder and its contents as a certain "file was in use". I restarted my computer in selective mode via Start...Run...msconfig, unchecked the boxes in "Startup" associated with Reader 7.0, and renamed the Acrobat 7.0 folder to OldAcrobat 7.0. I then downloaded and installed successfully Adobe Reader 7.0.8, which was installed in a new Acrobat 7.0 folder. I then successfully deleted the folder "OldAcrobat 7.0". Now, 7.0.8 was functional, and as an added bonus, my System Restore function was working again. It had not been working because of a missing installer patch. The problem appeared to be a corrupted installer file.

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