Cannot Open Adobe Reader 9

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3 total messages Started by Tom_Wiilhoite Thu, 29 Jan 2009 04:14

#1571

Author: Tom_Wiilhoite
Date: Thu, 29 Jan 2009 04:14

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I have spent the better part of three days trying to follow the threads to fix my problem. Most of the suggestions invlove opening Reader 9 and do this and that. I am using Windows Vista ( which I detest) and I cannot even open Reader 9. I get a window that says "Windows has detected an internal error." No further instructions, no error number, no nothing.

I have also gone to the Adobe Support site for Reader. Even tho I registered my application, I did not locate my PW. ID is my e-mail but when I go to the "forgot PW" page, and enter my ID, which it says is Step One, the page just keeps saying ID and PW do not match, which is WHY I am at THAT page to begin witrh. This is very frustrating. I am at that proverbial "Catch 22" situation and am pulling my hair out.

I cannot open any e-mail attachment that is sent in Adobe ( which 95% of them are), cannot begin to fix the problem because I cannot open Reader 9 and cannot contact tech support because they do not allow me to retrieve my PW. Help!!!!!!!!!!!

Re: Cannot Open Adobe Reader 9

#1574

Author: Pat_Willener
Date: Thu, 29 Jan 2009 05:52

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Can you check the Event Viewer (Applications) if you can find more info on the "internal error"?

What I would try in your situation is
* uninstall Reader 9
* download and install Reader 8.1.3 from <http://get.adobe.com/reader/otherversions/>

Re: Cannot Open Adobe Reader 9

#1591

Author: Tom_Wiilhoite
Date: Thu, 29 Jan 2009 21:56

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Thnks for ur reply. I cannot locate any Event Viewer App or file in my computer. I tried to uninstall Reader 9 per your intelligent suggestion, but it will not allow me to!!!! I get an error message from ADOBE SAYING "error 1606. Could not access network location. %APPDATA%\. whatever the heck that means. All I know is this is getting to be a nightmare. I cannot evem access tech support because the web page insists over and over that my PW and ID do not match, even tho I have gotten the items from ADOBE themselves. And, they will not take a phone call because my Reader 9 has not been registered, even tho it has been. I am THE most frustrated non-techy in Texas now. I have spent about 4 days with running into complete deadends. Any other suggestions? Microsoft wont even talk to me. LOL

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