"Insufficient Data" or "File damaged and could not be repaired"

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2 total messages Started by Chris_Gaulden Fri, 23 Jan 2009 03:32

#1678

Author: Chris_Gaulden
Date: Fri, 23 Jan 2009 03:32

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I have two clients who send PDFs on a regular basis. Every time, I get one of two error messages:
"Insufficient data for an image" or "There was an error opening the document. The file is damaged and could not be repaired."

Several other people in the office also running Windows XP can open the PDFs from these two clients. I have followed all the trouble suggested by Adobe, and still have the same issue on my computer. I have uninstalled Reader 9 and tried installing Reader 8 and Reader 7, and Adobe Acrobat 7.0 - all have the same issue from these two clients on my computer. Everything else opens fine from other clients.
* * Help with any Suggestions to fix this!

Re: "Insufficient Data" or "File damaged and could not be repaired"

#1680

Author: graffiti
Date: Fri, 23 Jan 2009 03:57

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826 bytes

Have them either Zip the file before emailing it or have them post it to a web site and send you a link. For whatever reason, the file is being corrupted by your or their email client.

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