Cannot install Adobe Reader 9

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2 total messages Started by benjamin_brancart Mon, 29 Dec 2008 08:54

#2318

Author: benjamin_brancart
Date: Mon, 29 Dec 2008 08:54

23 lines
2024 bytes

Hello,

I have problem to install Adobe 9 on two Terminal Server.
Windows 2003 French R2 SP2 with Office 2003 and all Microsoft Updates.
Previous version of Adobe Reader was 8.1.3.
When I install Adobe Reader 9, I have this error message (translated from french):
"Program have not enough rights to access folder: c:\document and settings\all users\application data\adobe\acrobat\9.0. Impossible to install.
Open an administrator session or contact your system administrator."
Of course I'm Domain Admin. And I have access to the folder.
I have try to manually create the folder 9.0 in c:\document and settings\all users\application data\adobe\acrobat\ and it gives me the error:
"Error when creating the folder "c:\document and settings\all users\application data\adobe\acrobat\".
I test with an other admin account, and with the "run as" command, same problem.
I have test Adobe Reader 9 in english: same error:
"Error 1303. This instsaller has insufficient privileges to access this directory: c:\document and settings\all users\application data\adobe\acrobat\9.0. The installation cannot continue.
Log on as an administrator or contact your System administrator."

It's very strange because now, I cannot reinstall Adobe Reader 8.1.3, or 7.1.0. Nothing happen when I click on the icon.

I never have trouble on those servers to install/uninstall applications. And never have trouble to install Adobe 9.

Any idea? I will make some searches about the #1303 error.

Thanks

Re: Cannot install Adobe Reader 9

#2319

Author: benjamin_brancart
Date: Mon, 29 Dec 2008 09:38

8 lines
980 bytes

I have try this solution for the same error for other Adobe products:
 <http://kb.adobe.com/selfservice/viewContent.do?externalId=kb405850>
 <http://kb.adobe.com/selfservice/viewContent.do?externalId=332541>

Ok, it works.
I have to apply full rights on folder C:\Documents and Settings\All Users\application data\adobe for the local admin group, and not the domain admin, and it works. :)

Thanks

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