Thread View: adobe.reader
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5 total messages
Started by Emily_Waters
Thu, 12 Mar 2009 14:07
Reader 9 causes BSOD on Windows XP Pro
Author: Emily_Waters
Date: Thu, 12 Mar 2009 14:07
Date: Thu, 12 Mar 2009 14:07
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1140 bytes
We have a few systems here that are having real problems with Adobe Reader 9. When the users attempt to open a .pdf file, they get a BSOD, and the system reboots. Once the system comes back up, they are able to open the offending file with no problems. Here are details of our systems: Dell Optiplex 755 Windows XP Pro SP3 2GB Ram 32 Bit OS I have found this occurs most often when opening pdf's that were created with earlier versions. I'm sure I have left out some vital piece of information, so if you need clarification on something, please ask. Any suggestions would be greatly appreciated!
Re: Reader 9 causes BSOD on Windows XP Pro
Author: Michael Kazlow
Date: Thu, 12 Mar 2009 15:12
Date: Thu, 12 Mar 2009 15:12
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The BSOD is caused by driver problems. Try updating the drivers to your hardware. Mike
Re: Reader 9 causes BSOD on Windows XP Pro
Author: Pat_Willener
Date: Fri, 13 Mar 2009 03:50
Date: Fri, 13 Mar 2009 03:50
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I'm sure I have left out some vital piece of information...
Yes, what is the error code on the BSOD, and if possible the module name that caused the BSOD; that would give us some clues what's wrong.
Re: Reader 9 causes BSOD on Windows XP Pro
Author: Emily_Waters
Date: Fri, 13 Mar 2009 13:57
Date: Fri, 13 Mar 2009 13:57
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I ran a dumpchk, and the output is below. I will freely admit that the data presented is beyond my understanding. Does this information provide you with the data you need to assist? Thank you! C:\Program Files\Support Tools>dumpchk -3 c:\Mini031109-01.dmp Loading dump file c:\Mini031109-01.dmp ----- 32 bit Kernel Mini Dump Analysis DUMP_HEADER32: MajorVersion 0000000f MinorVersion 00000a28 DirectoryTableBase 0ad40500 PfnDataBase 81086000 PsLoadedModuleList 8055d720 PsActiveProcessHead 805638b8 MachineImageType 0000014c NumberProcessors 00000002 BugCheckCode 1000007e BugCheckParameter1 c0000005 BugCheckParameter2 bfc34800 BugCheckParameter3 adac250c BugCheckParameter4 adac2208 PaeEnabled 00000001 KdDebuggerDataBlock 8054d2e0 MiniDumpFields 00000dff TRIAGE_DUMP32: ServicePackBuild 00000300 SizeOfDump 00010000 ValidOffset 0000fffc ContextOffset 00000320 ExceptionOffset 000007d0 MmOffset 00001068 UnloadedDriversOffset 000010a0 PrcbOffset 00001878 ProcessOffset 000024c8 ThreadOffset 00002728 CallStackOffset 00002980 SizeOfCallStack 00000a90 DriverListOffset 000036a0 DriverCount 00000085 StringPoolOffset 00005e20 StringPoolSize 00001270 BrokenDriverOffset 00000000 TriageOptions 00000041 TopOfStack adac2570 DebuggerDataOffset 00003410 DebuggerDataSize 00000290 DataBlocksOffset 00007090 DataBlocksCount 00000006 Windows XP Kernel Version 2600 (Service Pack 3) MP (2 procs) Free x86 Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055d720 Debug session time: Wed Mar 11 15:50:41 2009 System Uptime: 0 days 2:18:26 start end module name 804d7000 806e4000 nt Checksum: 001FBC56 Timestamp: Thu 33:13 2008 (48A3FBD9) Unloaded modules: aa3a9000 aa3d4000 kmixer.sys Timestamp: unavailable (00000000) aa3a9000 aa3d4000 kmixer.sys Timestamp: unavailable (00000000) aab0b000 aab36000 kmixer.sys Timestamp: unavailable (00000000) bafaa000 bafab000 drmkaud.sys Timestamp: unavailable (00000000) baa48000 baa55000 DMusic.sys Timestamp: unavailable (00000000) aab36000 aab59000 aec.sys Timestamp: unavailable (00000000) ab33a000 ab348000 swmidi.sys Timestamp: unavailable (00000000) bae4c000 bae4e000 splitter.sys Timestamp: unavailable (00000000) add8a000 add9f000 naveng.sys Timestamp: unavailable (00000000) add9f000 ade74000 navex15.sys Timestamp: unavailable (00000000) bab08000 bab15000 i8042prt.SYS Timestamp: unavailable (00000000) bac08000 bac0d000 Cdaudio.SYS Timestamp: unavailable (00000000) ba5a1000 ba5a4000 Sfloppy.SYS Timestamp: unavailable (00000000) Finished dump check
Re: Reader 9 causes BSOD on Windows XP Pro
Author: Pat_Willener
Date: Mon, 16 Mar 2009 05:32
Date: Mon, 16 Mar 2009 05:32
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No, that doesn't tell me anything. You should post the data from the BSOD, or if this is not available, the Watchdog event log from C:\Windows\Logfiles\Watchdog.
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