AcroRd32.exe Error Message

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7 total messages Started by Dan_Ma Fri, 13 Mar 2009 02:13

#628

Author: Dan_Ma
Date: Fri, 13 Mar 2009 02:13

2 lines
906 bytes

Hello,
I am having a problem opening my Adobe Reader 9. When I click on it, I get the message, "The application failed to initialize properly (0xc0000005). Click on OK to terminate the program." I've tried updating, uninstalling and reinstalling the reader, but nothing seems to work. It's becoming a real problem seeing as how I can't open any pdf's. Any suggestions? Thank you for you help.

Re: AcroRd32.exe Error Message

#630

Author: Pat_Willener
Date: Fri, 13 Mar 2009 04:04

3 lines
759 bytes

There are many possible reasons for a 0xc0000005 error. What I suggest you should try first is to update to the latest Reader version 9.1

Please post back if the error still occurs with 9.1

Re: AcroRd32.exe Error Message

#635

Author: Dan_Ma
Date: Fri, 13 Mar 2009 06:51

1 lines
670 bytes

Hi, thanks for the reply. I updated my Reader to 9.1, but I am still getting the same message. What can I do?

Re: AcroRd32.exe Error Message

#636

Author: Pat_Willener
Date: Fri, 13 Mar 2009 09:47

3 lines
769 bytes

Is there anything in the Event Viewer (Applications, at the time of the occurrence) that can give you any more clue, e.g. some module name?

Another question: are you running as an administrator user?

Re: AcroRd32.exe Error Message

#644

Author: Dan_Ma
Date: Fri, 13 Mar 2009 21:32

1 lines
954 bytes

I don't recall exactly when it stopped working, but it was probably about a month and a half ago. Sorry, I don't know very much about computers, but in the Event Viewer, under Applications I see numerous warnings, the Sources being MsiInstaller and Userenv. Does that mean anything? And yes, I believe I am running as the administrator. Sorry I can't be of more help, thanks for your patience.

Re: AcroRd32.exe Error Message

#572

Author: Pat_Willener
Date: Mon, 16 Mar 2009 05:17

1 lines
705 bytes

Please run it again, and note the exact time when you got the error message, then check the Event Viewer again for any entry at that time.

Re: AcroRd32.exe Error Message

#574

Author: Dan_Ma
Date: Mon, 16 Mar 2009 05:56

39 lines
2079 bytes

OK, so I ran it again and checked the Event Viewer. Under "Application", there is no notification, but under "System", it shows an Application Popup as the source at that time. I clicked on it and it opened up the Help and Support Center which says I need to reinstall the program to restore the driver to the correct location. But I have already tried that and it doesn't work. Suggestions on how to restore the driver? Here's the message:

Details
Product: Windows Operating System
ID: 26
Source: Application Popup
Version: 5.2
Symbolic Name: STATUS_LOG_HARD_ERROR
Message: Application popup: %1 : %2

Explanation
The program could not load a driver because the program user doesn't have sufficient privileges to access the driver or because the drive is missing or corrupt.



User Action
To correct this problem:

Ensure that the program user has sufficient privileges to access the directory in which the driver is installed.
Reinstall the program to restore the driver to the correct location.
If these solutions do not work, contact Product Support Services.





Version: 5.0
Symbolic Name: status_log_hard_error
Message: Unable to Load Device Driver : device driver could not be loaded.

Explanation
The program could not load a driver because the program user doesn't have sufficient privileges to access the driver or because the drive is missing or corrupt.



User Action
To correct this problem:

Reinstall the program to restore the driver to the correct location.

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