Acrobat 9.0 crashing on start up

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2 total messages Started by John_Bastable Wed, 25 Feb 2009 13:11

#807

Author: John_Bastable
Date: Wed, 25 Feb 2009 13:11

18 lines
1236 bytes

I have the installed Adobe Acrobat reader v9.0 for a second time but each time I start it up I get the following error.

The Error Message reads:
Acrobat Reader 9.0
Event Type: InPageError P1: c000009c P2: 00000003

When I clcik on the 'details' tab, it points to the following 2 files:
C:\DOCUME~1\johnb\LOCALS~1\Temp\WER7628.dir00\AcroRd32.exe.mdmp
C:\DOCUME~1\johnb\LOCALS~1\Temp\WER7628.dir00\appcompat.txt

My PC i running XP Professional Version 2002 SP3 on a Dell Latitude Dual core 1.83Ghz CPU with 1Gb RAM.

I am at a loss as to whether this is an error in Acrobat, or on my PC, and I do not know what steps to take to repair it.

Any advice would be greatly appreciated.

Thanks,
JB

Re: Acrobat 9.0 crashing on start up

#825

Author: Pat_Willener
Date: Thu, 26 Feb 2009 07:22

3 lines
812 bytes

There are a number of possibilities, including bad memory, bad HD, or malware infection. Have a look at these two articles
 <http://support.microsoft.com/kb/315266>
 <http://support.microsoft.com/kb/228753>

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