Adobe Reader 9.0 + Vista + IE7 = "Save Copy" button not working

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4 total messages Started by Leon_Z Wed, 25 Feb 2009 01:07

#946

Author: Leon_Z
Date: Wed, 25 Feb 2009 01:07

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1486 bytes

I had this in the Acrobat forum previously.. possibly not the best location for it.

Basically the issue is this:

When opening up PDF's from a few sites (listed further down), they open in the browser (which is what we want).
When you click the "Save Copy" button (depicted by the disk on the toolbar), nothing happens. Doesn't prompt for a save location, nothing.
Some sites work, some don't.

So we tried older version of Reader (8.x) - worked fine with all sites.
Found out eventually that if we turn off "Protected Mode" in IE7, it works fine... However, we shouldn't have to make our PC's vulnerable to be able to save PDF files.

Here's some of the sites that cause the issue - any ideas? :)
 <http://www.sciencedirect.com/science/journal/03638111>
 <http://www.publish.csiro.au/nid/17.htm>
 <http://www.emeraldinsight.com>

(ALL PDF's on the above sites - which is why i didn't reference any specific PDF files)

Re: Adobe Reader 9.0 + Vista + IE7 = "Save Copy" button not working

#756

Author: James_Heeb
Date: Mon, 02 Mar 2009 17:28

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1255 bytes

Cannot download PDF file to my new computer from web site. I have Vista,IE, Reader 9. I can only save the PDF file on half the sites. I can view all PDF files, but the prompt for save location shows up only on half of the sites regardless of popup blocker and firewall status. Once the popup shows, I can download normally. I have uninstalled Reader 9, downloaded, installed and 'repaired Adobe installation'. IT from bank site verified 'switch is on allowiing downloads'. I now download all files with my other computer with IE and XP and Reader 7. I can also download by turning IE Protection Mode Off: a real pain and not secure. This is not right.

Re: Adobe Reader 9.0 + Vista + IE7 = "Save Copy" button not working

#666

Author: Don_Dinnerville
Date: Wed, 11 Mar 2009 18:25

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865 bytes

Any updates to this? Is Adobe going to fix this problem? I'm having it as well. I agree with James that I should not have to compromise the security of my computer by turning off UAC or IE's Protected Mode to have this button work correctly.

Re: Adobe Reader 9.0 + Vista + IE7 = "Save Copy" button not working

#679

Author: Leon_Z
Date: Wed, 11 Mar 2009 22:27

3 lines
839 bytes

None - I haven't managed to work around the problem besides turning off Protected Mode - needless to say, not ideal.

I submitted a bug report to Adobe, but didn't hear anything back (not that they have to reply to those).

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