font conflict issue...

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4 total messages Started by Christine_LeBlanc Mon, 01 Dec 2008 14:48

#151

Author: Christine_LeBlanc
Date: Mon, 01 Dec 2008 14:48

7 lines
1288 bytes

Many of my files are claiming they are missing Arial. This has occurred suddenly. When I proceed to open the file, the font displays erratically all over the place. (when I select a text box, and check the Character palette, it displays a printer or postScript icon) It is as if it has forgotten that the font is installed.
IT had made Windows updates to my system + added new hardware (Wacom tablet), and the issue began immediately after that!
This issue occurs within all programs that have used Arial in saved files.

Anything we can do about this? This same issue occured in the past, with another font family, after I got a new PC. There seemed to be a lot of uninstalling + reinstalling of fonts to resolve the issue.

Thanks!

Re: font conflict issue...

#152

Author: Herb
Date: Mon, 01 Dec 2008 16:54

25 lines
1986 bytes

This would appear to be a problem related to your IT staff's actions, 
Microsoft Windows, and a font or fonts (Arial) supplied with Microsoft 
products. It would seem to have nothing to do with Adobe, typography 
or otherwise.

Even if the problem is appearing in Adobe applications such as Adobe 
Photoshop or InDesign, or PDF's produced by Adobe Acrobat, the 
difficulty is in the changed environment. If the problem is limited to 
Adobe applications, and the font is otherwise available for use, then 
you might try in the appropriate Adobe application forum for one of 
those products.

Presuming that you've already discussed this unsuccessfully with your 
IT support group, I'd suggest posing your question in a more general 
Microsoft Windows forum. When you do, try to be more specific 
regarding the files you're talking about (what type, what file 
extension, etc.), what operating system you're using, what programs 
you mean, and a concrete example of what you mean by "displays 
erratically all over the place".

The solution may be as simple as deleting the windows fontcache or 
running the font repair Microsoft's TWEAKUI utility, or it could 
require more extensive measures.

  - Herb

Re: font conflict issue...

#153

Author: Neil_Keller
Date: Mon, 01 Dec 2008 20:25

5 lines
877 bytes

It could be as simple as a corrupted or duplicate activated font. A good font manager that can organize, test your fonts, and check your font activations would give you a quick answer.

But since IT appears to be responsible for the problem, toss that ball back in their court.

Neil

Re: font conflict issue...

#160

Author: Thomas_Phinney
Date: Mon, 15 Dec 2008 23:45

3 lines
779 bytes

Microsoft revised Arial a while back and this might be related to your trouble. The revised versions shipped with Office 2007 and Vista.

T

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