🚀 go-pugleaf

Yes their was a batch of 1171's that had a Bios chip problem.  I know
this because I had one and I got a EPROM replacement.  The only thing
is the problem was mostly with BBS services not the internet.  Thief
were some cases of ISP disruption.  This problem is a very old problem
how did you get this modem?  Anyways try this web site it has some old
info on modem troubleshooting


On Mon, 1 Jun 1998 01:17:52 +0700, "Arif Prasetiawan"
<Arif.Prasetiawan@IBM.NET> wrote:

>>> >> >> >Dear Sir..
>>> >> >> >I have a problem with My US Robotic 33,6 Voice Internal Modem.
>>> >> >> >I can't connect to my internet provider with it now, but my
>>>  Windows
>>> >> >> >can detect it with fairly.
>>> >> >> >I try to change my modem with the other, and I can establish my
>>> >> >> >connection to my internet provider.
>>> >> >> >I think my modem need a service or replace
>>> >> >> >Does my modem have a life time waranty ?
>>> >> >> >Is it possible if I return it back to USR Technical Support ?
>>> >> >> >What do I have to do with my USR Modem ?
>>> >> >> >
>>> >> >> >Regards,
>>> >> >> >Endra Prasilanto. N
>>> >> >> >Endra@IBM.NET
>>> >> >> >Bandung - Indonesia
>>> >> >> >
>>> >> >> >
>>> >> >> >Hello Endra Prasilanto. N,
>>> >> >> >
>>> >> >> > Thank you for contacting 3Com Online Support.
>>> >> >> >We understand that you are having a problem with your modem.
>>> >> >> >
>>> >> >> >Before we can send the modem in for repair we are going to need to
>>>  do
>>> >>  a
>>> >> >> >little troubleshooting.  I will need some additional information
>>> >> >>  regarding
>>> >> >> >your situation in order to assist you to the best of my ability.
>>>  In
>>> >>  any
>>> >> >> >further correspondence, please include the following:
>>> >> >> >- Computer type (brand, speed, and memory)
>>> >> >> >- Operating system (and version number of the OS)
>>> >> >> >- Serial number of the modem (This is the 12 or 16 digit bar code
>>> >> >>  number
>>> >> >> >        found on the modem and/or the modem box.  If it is a 12
>>> >>  digit
>>> >> >> >number,   then we will also need the 8 digit model number that
>>>  can
>>> >>  be
>>> >> >>  found
>>> >> >> >in    the same location.)
>>> >> >> >- ATI information (ATI3, ATI4, ATI5, ATI6, ATI7, ATI11, and
>>>  ATY11)
>>> >> >> >- A detailed description of the problem
>>> >> >> >- A list of other peripherals and the resources they are using
>>>  (COM,
>>> >> >>  IRQ,
>>> >> >> >and I/O)
>>> >> >> >- Software running in the memory
>>> >> >> >- Communications software being used with the modem
>>> >> >> >
>>> >> >> >To find your ati screens, go into a terminal program like
>>> Hypertermina
>>> >> l
>>> >> >>  or
>>> >> >> >RapidComm.  The initialization string should appear, followed by
>>>  OK.
>>> >> >> >Underneath OK, type ati7 and hit enter.  The information will
>>> >>  appear.
>>> >> >> >Highlight this and go to the Edit menu and select Copy.  Then,
>>>  paste
>>> >>  it
>>> >> >> into
>>> >> >> >your next message.  Repeat this procedure for all of the requested
>>> >>  ati
>>> >> >> >screens.
>>> >> >> >
>>> >> >> >Please post all replies under this message.
>>> >> >> >
>>> >> >> >Best Regards,
>>> >> >> >Eric H.
>>> >> >> >Online Support
>>> >> >> >#OLS:1
>>> >> >> >* Please include any past references in any future replies
>>>  pertaining
>>> >> >>  to
>>> >> >> >this message.
>>> >> >> >
>>> >> >> Hello Eric
>>> >> >> Thank you for answering my e-mail
>>> >> >> I'm so sorry if my English not very well, but I'll try to explain
>>>  the
>>> >> >>  best I
>>> >> >> can.
>>> >> >> Here's some information that you need.
>>> >> >>
>>> >> >> I'm using the computer that I build myself
>>> >> >> Motherboard : Asus TX-97
>>> >> >> Processor   : Pentium P5-166 MMX
>>> >> >> Memory (RAM): 48 MB (1 x 32 MB SDRAM & 1 x 16 MB SDRAM)
>>> >> >> Harddisk    : 2,1 GB Quantum Fireball ST on Primary Master IDE
>>> >>  Controller
>>> >> >>               540 MB Quantum Fireball on Primary Slave IDE
>>>  Controller
>>> >> >> CD-ROM      : Teac CD 512-E  on Creative IDE Controller Master
>>> >> >> O/S         : Microsoft Windows 95 OSR2 ver ---
>>> >> >>
>>> >> >> Modem's S/N : 0011710063293344
>>> >> >>
>>> >> >> ATI Information from my modem
>>> >> >> -------------------------------------
>>> >> >> ati3
>>> >> >> USRobotics Sportster Voice 33600 Fax RS Rev. 2.0
>>> >> >>
>>> >> >> OK
>>> >> >> ati4
>>> >> >> USRobotics Sportster Voice 33600 Fax Settings...
>>> >> >>
>>> >> >>    B0  E1  F1  L2  M1  Q0  V1  X4  Y3
>>> >> >>    BAUD=115200  PARITY=N  WORDLEN=8
>>> >> >>    DIAL=HUNT   ON HOOK
>>> >> >>
>>> >> >>    &A3  &B1  &C1  &D2  &G0  &H1  &I0  &K1
>>> >> >>    &M4  &N0  &P0  &R2  &S0  &T5  &U0  &Y1
>>> >> >>
>>> >> >>    S00=000  S01=000  S02=043  S03=013  S04=010  S05=008  S06=002
>>> >> >>    S07=060  S08=002  S09=006  S10=014  S11=070  S12=050  S13=000
>>> >> >>    S15=000  S16=000  S18=000  S19=000  S21=010  S22=017  S23=019
>>> >> >>    S25=005  S27=000  S28=008  S29=020  S30=000  S31=128  S32=002
>>> >> >>    S33=000  S34=000  S36=014  S38=000  S39=000  S41=000
>>> >> >>
>>> >> >>    LAST DIALED #: T
>>> >> >>
>>> >> >> OK
>>> >> >> ati5
>>> >> >> USRobotics Sportster Voice 33600 Fax NVRAM Settings...
>>> >> >>
>>> >> >> Template Y0
>>> >> >>
>>> >> >>    DIAL=TONE   B0  E1  F1  L2  M1  Q0  V1  X4
>>> >> >>    BAUD=38400  PARITY=N  WORDLEN=8
>>> >> >>
>>> >> >>    &A3  &B1  &C1  &D2  &G0  &H1  &I0  &K1
>>> >> >>    &M4  &N0  &P0  &R2  &S0  &T5  &U0  &Y1
>>> >> >>
>>> >> >>    S00=000  S02=043  S03=013  S04=010  S05=008  S06=002  S07=060
>>> >> >>    S08=002  S09=006  S10=014  S11=070  S12=050  S13=000  S15=000
>>> >> >>    S19=000  S21=010  S22=017  S23=019  S25=005  S27=000  S28=008
>>> >> >>    S29=020  S30=000  S31=128  S32=002  S33=000  S34=000  S36=014
>>> >> >>    S38=000  S39=000  S41=000
>>> >> >>
>>> >> >>
>>> >> >> Strike a key when ready . . .
>>> >> >>
>>> >> >>
>>> >> >> Template Y1
>>> >> >>
>>> >> >>    DIAL=TONE   B0  E1  F1  L2  M1  Q0  V1  X4
>>> >> >>    BAUD=38400  PARITY=N  WORDLEN=8
>>> >> >>
>>> >> >>    &A3  &B1  &C1  &D2  &G0  &H2  &I2  &K1
>>> >> >>    &M4  &N0  &P0  &R1  &S0  &T5  &U0  &Y1
>>> >> >>
>>> >> >>    S00=000  S02=043  S03=013  S04=010  S05=008  S06=002  S07=060
>>> >> >>    S08=002  S09=006  S10=014  S11=070  S12=050  S13=000  S15=000
>>> >> >>    S19=000  S21=010  S22=017  S23=019  S25=005  S27=000  S28=008
>>> >> >>    S29=020  S30=000  S31=128  S32=002  S33=000  S34=000  S36=014
>>> >> >>    S38=000  S39=000  S41=000
>>> >> >>
>>> >> >>
>>> >> >>    STORED PHONE #0:
>>> >> >>                 #1:
>>> >> >>                 #2:
>>> >> >>                 #3:
>>> >> >>
>>> >> >> OK
>>> >> >> ati6
>>> >> >> USRobotics Sportster Voice 33600 Fax Link Diagnostics...
>>> >> >>
>>> >> >> Chars sent                    0      Chars Received
>>>  0
>>> >> >> Chars lost                    0
>>> >> >> Octets sent                   0      Octets Received
>>>  0
>>> >> >> Blocks sent                   0      Blocks Received
>>>  0
>>> >> >> Blocks resent                 0
>>> >> >>
>>> >> >> Retrains Requested            0      Retrains Granted
>>>  0
>>> >> >> Line Reversals                0      Blers
>>>  0
>>> >> >> Link Timeouts                 0      Link Naks
>>>  0
>>> >> >>
>>> >> >> Data Compression       NONE
>>> >> >> Equalization           Long
>>> >> >> Fallback               Disabled
>>> >> >> Last Call              00:00:00
>>> >> >>
>>> >> >> Disconnect Reason is Keypress Abort
>>> >> >>
>>> >> >> OK
>>> >> >> ati7
>>> >> >> Configuration Profile...
>>> >> >>
>>> >> >> Product type           US/Canada Internal
>>> >> >> Options                V32bis,V.FC,V.34+
>>> >> >> Fax Options            Class 1/Class 2.0
>>> >> >> Clock Freq             92.0Mhz
>>> >> >> Line Options           Caller ID,Distinctive Ring
>>> >> >> Voice Options          Speakerphone,TAD
>>> >> >> Eprom                  256k
>>> >> >> Ram                    64k
>>> >> >>
>>> >> >> EPROM date             5/13/96
>>> >> >> DSP date               5/13/96
>>> >> >>
>>> >> >> EPROM rev              2.0
>>> >> >> DSP rev                2.0
>>> >> >>
>>> >> >> OK
>>> >> >> ati11
>>> >> >> USRobotics Sportster Voice 33600 Fax Link Diagnostics ...
>>> >> >>
>>> >> >> Modulation                  Unknown Speed
>>> >> >> Carrier Freq     (Hz)       1959/1959
>>> >> >> Symbol Rate                 3429/3429
>>> >> >> Trellis Code                64S-4D/64S-4D
>>> >> >> Nonlinear Encoding          On/On
>>> >> >> Precoding                   On/On
>>> >> >> Shaping                     Off/On
>>> >> >> Preemphasis      (-dB)      4/4
>>> >> >> Recv/Xmit Level  (-dBm)     27/10
>>> >> >> SNR              (dB)       29
>>> >> >> Near Echo Loss   (dB)       33
>>> >> >> Far Echo Loss    (dB)       62
>>> >> >> Round Trip Delay (msec)     3
>>> >> >>
>>> >> >> OK
>>> >> >> aty11
>>> >> >>
>>> >> >> Freq         Level (dB)
>>> >> >>
>>> >> >>
>>> >> >> OK
>>> >> >> -------------------------------------
>>> >> >>
>>> >> >> Here's detail problem
>>> >> >>
>>> >> >> I think my modem can't receive data that were transmitted from
>>>  other
>>> >> >> computer.
>>> >> >> I tried to connect to my internet provider, and my connection
>>> >>  established
>>> >> >>  at
>>> >> >> 31,200 bps.
>>> >> >> At first, my modem seems no problem. But after 6-7 minutes, my
>>>  modem
>>> >> >>  seems
>>> >> >> can't receive
>>> >> >> data anymore.  I disconnected my connection and tried again, and
>>>  then
>>> >>  I
>>> >> >> can't establish
>>> >> >> my connection to my internet provider any longer.
>>> >> >>
>>> >> >> I tried to send a fax to a regular fax machine and it's successful.
>>> >> >> But I couldn't receive a fax from a regular fax machine, and this
>>> >> >>  regular
>>> >> >> fax machine
>>> >> >> gave me a message that my modem's not responding.
>>> >> >> I'm using Winfax Pro 8.0 to send and receive faxes.
>>> >> >> Then I told my friend to dial my modem using Laplink 7.5 and sent
>>> >>  about
>>> >> >> 200KB of data.
>>> >> >> Later, my friend called me that he failed cause my modem's not
>>> >> responding.
>>> >> >>
>>> >> >> Here's a log from my modem
>>> >> >> -------------------------------------
>>> >> >> 05-25-1998 20:49:06.75 - Sportster Voice 33.6 PnP FAX Internal in
>>> >>  use.
>>> >> >> 05-25-1998 20:49:06.78 - Modem type: Sportster Voice 33.6 PnP FAX
>>> >> >>  Internal
>>> >> >> 05-25-1998 20:49:06.78 - Modem inf path: MDMUSRVI.INF
>>> >> >> 05-25-1998 20:49:06.78 - Modem inf section: Modem4
>>> >> >> 05-25-1998 20:49:07.04 - 115200,N,8,1
>>> >> >> 05-25-1998 20:49:07.04 - 115200,N,8,1
>>> >> >> 05-25-1998 20:49:07.04 - Initializing modem.
>>> >> >> 05-25-1998 20:49:07.04 - Send: AT<cr>
>>> >> >> 05-25-1998 20:49:07.04 - Recv: AT<cr>
>>> >> >> 05-25-1998 20:49:07.16 - Recv: <cr><lf>OK<cr><lf>
>>> >> >> 05-25-1998 20:49:07.16 - Interpreted response: Ok
>>> >> >> 05-25-1998 20:49:07.16 - Send: AT&F1<cr>
>>> >> >> 05-25-1998 20:49:07.16 - Recv: AT&F1<cr>
>>> >> >> 05-25-1998 20:49:07.29 - Recv: <cr><lf>OK<cr><lf>
>>> >> >> 05-25-1998 20:49:07.29 - Interpreted response: Ok
>>> >> >> 05-25-1998 20:49:07.29 - Send:
>ATS7=60S19=0L0M1&M4&K1&H1&R2&I0B0X4<c
>>> r>
>>> >> >> 05-25-1998 20:49:07.29 - Recv:
>ATS7=60S19=0L0M1&M4&K1&H1&R2&I0B0X4<c
>>> r>
>>> >> >> 05-25-1998 20:49:07.42 - Recv: <cr><lf>OK<cr><lf>
>>> >> >> 05-25-1998 20:49:07.42 - Interpreted response: Ok
>>> >> >> 05-25-1998 20:49:07.42 - Dialing.
>>> >> >> 05-25-1998 20:49:07.42 - Send: ATDT;<cr>
>>> >> >> 05-25-1998 20:49:07.42 - Recv: ATDT;<cr>
>>> >> >> 05-25-1998 20:49:09.42 - Recv: <cr><lf>NO DIAL TONE<cr><lf>
>>> >> >> 05-25-1998 20:49:09.42 - Interpreted response: No Dialtone
>>> >> >> 05-25-1998 20:49:09.42 - Hanging up the modem.
>>> >> >> 05-25-1998 20:49:09.42 - Send: ATH<cr>
>>> >> >> 05-25-1998 20:49:11.43 - Recv: <no response>
>>> >> >> 05-25-1998 20:49:11.43 - WARNING: Unrecognized response.
>Retrying..
>>> .
>>> >> >> 05-25-1998 20:49:11.43 - Send: ATH<cr>
>>> >> >> 05-25-1998 20:49:11.43 - Recv: ATH<cr>
>>> >> >> 05-25-1998 20:49:11.55 - Recv: <cr><lf>OK<cr><lf>
>>> >> >> 05-25-1998 20:49:11.55 - Interpreted response: Ok
>>> >> >> 05-25-1998 20:49:11.55 - 115200,N,8,1
>>> >> >> 05-25-1998 20:49:33.76 - Initializing modem.
>>> >> >> 05-25-1998 20:49:33.76 - Send: AT<cr>
>>> >> >> 05-25-1998 20:49:33.78 - Recv: AT<cr>
>>> >> >> 05-25-1998 20:49:33.88 - Recv: <cr><lf>OK<cr><lf>
>>> >> >> 05-25-1998 20:49:33.88 - Interpreted response: Ok
>>> >> >> 05-25-1998 20:49:33.88 - Send: AT&F1<cr>
>>> >> >> 05-25-1998 20:49:33.88 - Recv: AT&F1<cr>
>>> >> >> 05-25-1998 20:49:34.01 - Recv: <cr><lf>OK<cr><lf>
>>> >> >> 05-25-1998 20:49:34.01 - Interpreted response: Ok
>>> >> >> 05-25-1998 20:49:34.01 - Send:
>ATS7=60S19=0L0M1&M4&K1&H1&R2&I0B0X4<c
>>> r>
>>> >> >> 05-25-1998 20:49:34.01 - Recv:
>ATS7=60S19=0L0M1&M4&K1&H1&R2&I0B0X4<c
>>> r>
>>> >> >> 05-25-1998 20:49:34.14 - Recv: <cr><lf>OK<cr><lf>
>>> >> >> 05-25-1998 20:49:34.14 - Interpreted response: Ok
>>> >> >> 05-25-1998 20:49:34.16 - Dialing.
>>> >> >> 05-25-1998 20:49:34.16 - Send: ATDT;<cr>
>>> >> >> 05-25-1998 20:49:34.16 - Recv: ATDT;<cr>
>>> >> >> 05-25-1998 20:49:36.16 - Recv: <cr><lf>OK<cr><lf>
>>> >> >> 05-25-1998 20:49:36.16 - Interpreted response: Ok
>>> >> >> 05-25-1998 20:49:36.16 - Dialing.
>>> >> >> 05-25-1998 20:49:36.16 - Send: ATDT#######<cr>
>>> >> >> 05-25-1998 20:49:36.16 - Recv: ATDT7279511<cr>
>>> >> >> 05-25-1998 20:49:52.42 - Recv: <cr><lf>CONNECT
>>> >> >> 31200/ARQ/V34/LAPM/V42BIS<cr><lf>
>>> >> >> 05-25-1998 20:49:52.42 - Interpreted response: Connect
>>> >> >> 05-25-1998 20:49:52.42 - Connection established at 31200bps.
>>> >> >> 05-25-1998 20:49:52.42 - Error-control on.
>>> >> >> 05-25-1998 20:49:52.42 - Data compression on.
>>> >> >> 05-25-1998 20:58:45.71 - Hanging up the modem.
>>> >> >> 05-25-1998 20:58:45.71 - Hardware hangup by lowering DTR.
>>> >> >> 05-25-1998 20:58:45.85 - Recv: <cr><lf>NO CARRIER<cr><lf>
>>> >> >> 05-25-1998 20:58:45.85 - Interpreted response: No Carrier
>>> >> >> 05-25-1998 20:58:45.85 - Send: ATH<cr>
>>> >> >> 05-25-1998 20:58:45.85 - Recv: ATH<cr>
>>> >> >> 05-25-1998 20:58:45.98 - Recv: <cr><lf>OK<cr><lf>
>>> >> >> 05-25-1998 20:58:45.98 - Interpreted response: Ok
>>> >> >> 05-25-1998 20:58:45.98 - 115200,N,8,1
>>> >> >> 05-25-1998 20:58:45.99 - Session Statistics:
>>> >> >> 05-25-1998 20:58:45.99 -                Reads : 737986 bytes
>>> >> >> 05-25-1998 20:58:45.99 -                Writes: 66945 bytes
>>> >> >> 05-25-1998 20:58:45.99 - Sportster Voice 33.6 PnP FAX Internal
>>> >>  closed.
>>> >> >>
>>> >> >> 05-25-1998 21:00:48.65 - Sportster Voice 33.6 PnP FAX Internal in
>>> >>  use.
>>> >> >> 05-25-1998 21:00:48.67 - Modem type: Sportster Voice 33.6 PnP FAX
>>> >> >>  Internal
>>> >> >> 05-25-1998 21:00:48.67 - Modem inf path: MDMUSRVI.INF
>>> >> >> 05-25-1998 21:00:48.67 - Modem inf section: Modem4
>>> >> >> 05-25-1998 21:00:48.88 - 115200,N,8,1
>>> >> >> 05-25-1998 21:00:48.88 - 115200,N,8,1
>>> >> >> 05-25-1998 21:00:48.88 - Initializing modem.
>>> >> >> 05-25-1998 21:00:48.88 - Send: AT<cr>
>>> >> >> 05-25-1998 21:00:48.88 - Recv: AT<cr>
>>> >> >> 05-25-1998 21:00:49.00 - Recv: <cr><lf>OK<cr><lf>
>>> >> >> 05-25-1998 21:00:49.00 - Interpreted response: Ok
>>> >> >> 05-25-1998 21:00:49.00 - Send: AT&F1<cr>
>>> >> >> 05-25-1998 21:00:49.00 - Recv: AT&F1<cr>
>>> >> >> 05-25-1998 21:00:49.13 - Recv: <cr><lf>OK<cr><lf>
>>> >> >> 05-25-1998 21:00:49.13 - Interpreted response: Ok
>>> >> >> 05-25-1998 21:00:49.13 - Send:
>ATS7=60S19=0L0M1&M4&K1&H1&R2&I0B0X4<c
>>> r>
>>> >> >> 05-25-1998 21:00:49.13 - Recv:
>ATS7=60S19=0L0M1&M4&K1&H1&R2&I0B0X4<c
>>> r>
>>> >> >> 05-25-1998 21:00:49.26 - Recv: <cr><lf>OK<cr><lf>
>>> >> >> 05-25-1998 21:00:49.26 - Interpreted response: Ok
>>> >> >> 05-25-1998 21:00:49.26 - Dialing.
>>> >> >> 05-25-1998 21:00:49.26 - Send: ATDT;<cr>
>>> >> >> 05-25-1998 21:00:49.26 - Recv: ATDT;<cr>
>>> >> >> 05-25-1998 21:00:51.24 - Recv: <cr><lf>OK<cr><lf>
>>> >> >> 05-25-1998 21:00:51.24 - Interpreted response: Ok
>>> >> >> 05-25-1998 21:00:51.24 - Dialing.
>>> >> >> 05-25-1998 21:00:51.24 - Send: ATDT#######<cr>
>>> >> >> 05-25-1998 21:00:51.24 - Recv: ATDT7279511<cr>
>>> >> >> 05-25-1998 21:01:14.55 - Recv: <cr><lf>CONNECT
>31200/V34/NONE<cr><lf
>>> >
>>> >> >> 05-25-1998 21:01:14.55 - Interpreted response: Connect
>>> >> >> 05-25-1998 21:01:14.55 - Connection established at 31200bps.
>>> >> >> 05-25-1998 21:01:14.55 - Error-control off or unknown.
>>> >> >> 05-25-1998 21:01:14.55 - Data compression off or unknown.
>>> >> >> 05-25-1998 21:01:46.64 - Hanging up the modem.
>>> >> >> 05-25-1998 21:01:46.64 - Hardware hangup by lowering DTR.
>>> >> >> 05-25-1998 21:01:47.69 - Send: ATH<cr>
>>> >> >> 05-25-1998 21:01:47.70 - Recv: ATH<cr>
>>> >> >> 05-25-1998 21:01:47.82 - Recv: <cr><lf>OK<cr><lf>
>>> >> >> 05-25-1998 21:01:47.82 - Interpreted response: Ok
>>> >> >> 05-25-1998 21:01:47.82 - 115200,N,8,1
>>> >> >> 05-25-1998 21:01:47.83 - Session Statistics:
>>> >> >> 05-25-1998 21:01:47.83 -                Reads : 13121 bytes
>>> >> >> 05-25-1998 21:01:47.83 -                Writes: 563 bytes
>>> >> >> 05-25-1998 21:01:47.83 - Sportster Voice 33.6 PnP FAX Internal
>>> >>  closed.
>>> >> >>
>>> >> >> 05-25-1998 21:03:36.78 - Sportster Voice 33.6 PnP FAX Internal in
>>> >>  use.
>>> >> >> 05-25-1998 21:03:36.80 - Modem type: Sportster Voice 33.6 PnP FAX
>>> >> >>  Internal
>>> >> >> 05-25-1998 21:03:36.80 - Modem inf path: MDMUSRVI.INF
>>> >> >> 05-25-1998 21:03:36.80 - Modem inf section: Modem4
>>> >> >> 05-25-1998 21:03:37.01 - 115200,N,8,1
>>> >> >> 05-25-1998 21:03:37.01 - 115200,N,8,1
>>> >> >> 05-25-1998 21:03:37.01 - Initializing modem.
>>> >> >> 05-25-1998 21:03:37.01 - Send: AT<cr>
>>> >> >> 05-25-1998 21:03:37.01 - Recv: AT<cr>
>>> >> >> 05-25-1998 21:03:37.13 - Recv: <cr><lf>OK<cr><lf>
>>> >> >> 05-25-1998 21:03:37.13 - Interpreted response: Ok
>>> >> >> 05-25-1998 21:03:37.13 - Send: AT&F1<cr>
>>> >> >> 05-25-1998 21:03:37.13 - Recv: AT&F1<cr>
>>> >> >> 05-25-1998 21:03:37.26 - Recv: <cr><lf>OK<cr><lf>
>>> >> >> 05-25-1998 21:03:37.26 - Interpreted response: Ok
>>> >> >> 05-25-1998 21:03:37.26 - Send:
>ATS7=60S19=0L0M1&M4&K1&H1&R2&I0B0X4<c
>>> r>
>>> >> >> 05-25-1998 21:03:37.26 - Recv:
>ATS7=60S19=0L0M1&M4&K1&H1&R2&I0B0X4<c
>>> r>
>>> >> >> 05-25-1998 21:03:37.39 - Recv: <cr><lf>OK<cr><lf>
>>> >> >> 05-25-1998 21:03:37.39 - Interpreted response: Ok
>>> >> >> 05-25-1998 21:03:37.39 - Dialing.
>>> >> >> 05-25-1998 21:03:37.39 - Send: ATDT;<cr>
>>> >> >> 05-25-1998 21:03:37.39 - Recv: ATDT;<cr>
>>> >> >> 05-25-1998 21:03:39.35 - Recv: <cr><lf>OK<cr><lf>
>>> >> >> 05-25-1998 21:03:39.35 - Interpreted response: Ok
>>> >> >> 05-25-1998 21:03:39.35 - Dialing.
>>> >> >> 05-25-1998 21:03:39.35 - Send: ATDT#######<cr>
>>> >> >> 05-25-1998 21:03:39.35 - Recv: ATDT7279511<cr>
>>> >> >> 05-25-1998 21:03:55.87 - Recv: <cr><lf>CONNECT
>>> >> >> 19200/ARQ/V34/LAPM/V42BIS<cr><lf>
>>> >> >> 05-25-1998 21:03:55.87 - Interpreted response: Connect
>>> >> >> 05-25-1998 21:03:55.87 - Connection established at 19200bps.
>>> >> >> 05-25-1998 21:03:55.87 - Error-control on.
>>> >> >> 05-25-1998 21:03:55.87 - Data compression on.
>>> >> >> 05-25-1998 21:05:20.89 - Hanging up the modem.
>>> >> >> 05-25-1998 21:05:20.89 - Hardware hangup by lowering DTR.
>>> >> >> 05-25-1998 21:05:21.15 - Recv: <cr><lf>NO CARRIER<cr><lf>
>>> >> >> 05-25-1998 21:05:21.15 - Interpreted response: No Carrier
>>> >> >> 05-25-1998 21:05:21.15 - Send: ATH<cr>
>>> >> >> 05-25-1998 21:05:21.15 - Recv: ATH<cr>
>>> >> >> 05-25-1998 21:05:21.28 - Recv: <cr><lf>OK<cr><lf>
>>> >> >> 05-25-1998 21:05:21.28 - Interpreted response: Ok
>>> >> >> 05-25-1998 21:05:21.28 - 115200,N,8,1
>>> >> >> 05-25-1998 21:05:21.28 - Session Statistics:
>>> >> >> 05-25-1998 21:05:21.28 -                Reads : 668 bytes
>>> >> >> 05-25-1998 21:05:21.28 -                Writes: 2814 bytes
>>> >> >> 05-25-1998 21:05:21.28 - Sportster Voice 33.6 PnP FAX Internal
>>> >>  closed.
>>> >> >>
>>> >> >> 05-25-1998 21:07:17.33 - Sportster Voice 33.6 PnP FAX Internal in
>>> >>  use.
>>> >> >> 05-25-1998 21:07:17.36 - Modem type: Sportster Voice 33.6 PnP FAX
>>> >> >>  Internal
>>> >> >> 05-25-1998 21:07:17.36 - Modem inf path: MDMUSRVI.INF
>>> >> >> 05-25-1998 21:07:17.36 - Modem inf section: Modem4
>>> >> >> 05-25-1998 21:07:17.59 - 115200,N,8,1
>>> >> >> 05-25-1998 21:07:17.59 - 115200,N,8,1
>>> >> >> 05-25-1998 21:07:17.59 - Initializing modem.
>>> >> >> 05-25-1998 21:07:17.59 - Send: AT<cr>
>>> >> >> 05-25-1998 21:07:17.59 - Recv: AT<cr>
>>> >> >> 05-25-1998 21:07:17.71 - Recv: <cr><lf>OK<cr><lf>
>>> >> >> 05-25-1998 21:07:17.71 - Interpreted response: Ok
>>> >> >> 05-25-1998 21:07:17.71 - Send: AT&F1<cr>
>>> >> >> 05-25-1998 21:07:17.71 - Recv: AT&F1<cr>
>>> >> >> 05-25-1998 21:07:17.84 - Recv: <cr><lf>OK<cr><lf>
>>> >> >> 05-25-1998 21:07:17.84 - Interpreted response: Ok
>>> >> >> 05-25-1998 21:07:17.84 - Send:
>ATS7=60S19=0L0M1&M4&K1&H1&R2&I0B0X4<c
>>> r>
>>> >> >> 05-25-1998 21:07:17.84 - Recv:
>ATS7=60S19=0L0M1&M4&K1&H1&R2&I0B0X4<c
>>> r>
>>> >> >> 05-25-1998 21:07:17.97 - Recv: <cr><lf>OK<cr><lf>
>>> >> >> 05-25-1998 21:07:17.97 - Interpreted response: Ok
>>> >> >> 05-25-1998 21:07:17.97 - Dialing.
>>> >> >> 05-25-1998 21:07:17.97 - Send: ATDT;<cr>
>>> >> >> 05-25-1998 21:07:17.97 - Recv: ATDT;<cr>
>>> >> >> 05-25-1998 21:07:19.92 - Recv: <cr><lf>OK<cr><lf>
>>> >> >> 05-25-1998 21:07:19.92 - Interpreted response: Ok
>>> >> >> 05-25-1998 21:07:19.93 - Dialing.
>>> >> >> 05-25-1998 21:07:19.93 - Send: ATDT#<cr>
>>> >> >> 05-25-1998 21:07:19.93 - Recv: ATDT1<cr>
>>> >> >> 05-25-1998 21:07:25.18 - Hanging up the modem.
>>> >> >> 05-25-1998 21:07:25.18 - Send: <cr>
>>> >> >> 05-25-1998 21:07:25.19 - Recv: <cr><lf>NO CARRIER<cr><lf>
>>> >> >> 05-25-1998 21:07:25.19 - Interpreted response: No Carrier
>>> >> >> 05-25-1998 21:07:25.19 - Send: ATH<cr>
>>> >> >> 05-25-1998 21:07:25.19 - Recv: ATH<cr>
>>> >> >> 05-25-1998 21:07:25.32 - Recv: <cr><lf>OK<cr><lf>
>>> >> >> 05-25-1998 21:07:25.32 - Interpreted response: Ok
>>> >> >> 05-25-1998 21:07:25.32 - 115200,N,8,1
>>> >> >> 05-25-1998 21:07:25.32 - Session Statistics:
>>> >> >> 05-25-1998 21:07:25.32 -                Reads : 105 bytes
>>> >> >> 05-25-1998 21:07:25.32 -                Writes: 62 bytes
>>> >> >> 05-25-1998 21:07:25.32 - Sportster Voice 33.6 PnP FAX Internal
>>> >>  closed.
>>> >> >>
>>> >> >> 05-25-1998 21:07:37.77 - Sportster Voice 33.6 PnP FAX Internal in
>>> >>  use.
>>> >> >> 05-25-1998 21:07:37.79 - Modem type: Sportster Voice 33.6 PnP FAX
>>> >> >>  Internal
>>> >> >> 05-25-1998 21:07:37.79 - Modem inf path: MDMUSRVI.INF
>>> >> >> 05-25-1998 21:07:37.79 - Modem inf section: Modem4
>>> >> >> 05-25-1998 21:07:38.02 - 115200,N,8,1
>>> >> >> 05-25-1998 21:07:38.02 - 115200,N,8,1
>>> >> >> 05-25-1998 21:07:38.04 - 115200,N,8,1
>>> >> >> 05-25-1998 21:08:04.54 - Hanging up the modem.
>>> >> >> 05-25-1998 21:08:04.54 - Hardware hangup by lowering DTR.
>>> >> >> 05-25-1998 21:08:07.74 - Send: ATH<cr>
>>> >> >> 05-25-1998 21:08:07.74 - Recv: ATH<cr>
>>> >> >> 05-25-1998 21:08:07.87 - Recv: <cr><lf>OK<cr><lf>
>>> >> >> 05-25-1998 21:08:07.87 - Interpreted response: Ok
>>> >> >> 05-25-1998 21:08:07.87 - 115200,N,8,1
>>> >> >> 05-25-1998 21:08:07.87 - Session Statistics:
>>> >> >> 05-25-1998 21:08:07.87 -                Reads : 13 bytes
>>> >> >> 05-25-1998 21:08:07.87 -                Writes: 7 bytes
>>> >> >> 05-25-1998 21:08:07.87 - Sportster Voice 33.6 PnP FAX Internal
>>> >>  closed.
>>> >> >>
>>> >> >> 05-25-1998 21:08:28.53 - Sportster Voice 33.6 PnP FAX Internal in
>>> >>  use.
>>> >> >> 05-25-1998 21:08:28.55 - Modem type: Sportster Voice 33.6 PnP FAX
>>> >> >>  Internal
>>> >> >> 05-25-1998 21:08:28.55 - Modem inf path: MDMUSRVI.INF
>>> >> >> 05-25-1998 21:08:28.55 - Modem inf section: Modem4
>>> >> >> 05-25-1998 21:08:28.77 - 115200,N,8,1
>>> >> >> 05-25-1998 21:08:28.77 - 115200,N,8,1
>>> >> >> 05-25-1998 21:08:28.79 - 115200,N,8,1
>>> >> >> 05-25-1998 21:14:40.90 - Session Statistics:
>>> >> >> 05-25-1998 21:14:40.90 -                Reads : 3732 bytes
>>> >> >> 05-25-1998 21:14:40.90 -                Writes: 81 bytes
>>> >> >> 05-25-1998 21:14:40.90 - Sportster Voice 33.6 PnP FAX Internal
>>> >>  closed.
>>> >> >> 05-25-1998 21:20:39.70 - Sportster Voice 33.6 PnP FAX Internal in
>>> >>  use.
>>> >> >> 05-25-1998 21:20:39.72 - Modem type: Sportster Voice 33.6 PnP FAX
>>> >> >>  Internal
>>> >> >> 05-25-1998 21:20:39.73 - Modem inf path: MDMUSRVI.INF
>>> >> >> 05-25-1998 21:20:39.73 - Modem inf section: Modem4
>>> >> >> 05-25-1998 21:20:39.94 - 115200,N,8,1
>>> >> >> 05-25-1998 21:20:39.94 - 115200,N,8,1
>>> >> >> 05-25-1998 21:20:39.94 - Initializing modem.
>>> >> >> 05-25-1998 21:20:39.94 - Send: AT<cr>
>>> >> >> 05-25-1998 21:20:40.02 - Recv: AT<cr>
>>> >> >> 05-25-1998 21:20:40.06 - Recv: <cr><lf>OK<cr><lf>
>>> >> >> 05-25-1998 21:20:40.06 - Interpreted response: Ok
>>> >> >> 05-25-1998 21:20:40.06 - Send: AT&F1<cr>
>>> >> >> 05-25-1998 21:20:40.06 - Recv: AT&F1<cr>
>>> >> >> 05-25-1998 21:20:40.15 - Recv: <cr><lf>OK<cr><lf>
>>> >> >> 05-25-1998 21:20:40.15 - Interpreted response: Ok
>>> >> >> 05-25-1998 21:20:40.15 - Send:
>ATS7=60S19=0L0M1&M4&K1&H1&R2&I0B0X4<c
>>> r>
>>> >> >> 05-25-1998 21:20:40.16 - Recv:
>ATS7=60S19=0L0M1&M4&K1&H1&R2&I0B0X4<c
>>> r>
>>> >> >> 05-25-1998 21:20:46.49 - Recv: <cr><lf>OK<cr><lf>
>>> >> >> 05-25-1998 21:20:46.49 - Interpreted response: Ok
>>> >> >> 05-25-1998 21:20:46.55 - Waiting for a call.
>>> >> >> 05-25-1998 21:20:46.55 - Send: at#cid=1<cr>
>>> >> >> 05-25-1998 21:20:46.55 - Recv: at#cid=1<cr>
>>> >> >> 05-25-1998 21:20:46.68 - Recv: <cr><lf>OK<cr><lf>
>>> >> >> 05-25-1998 21:20:46.68 - Interpreted response: Ok
>>> >> >> 05-25-1998 21:20:56.99 - Hanging up the modem.
>>> >> >> 05-25-1998 21:20:56.99 - Session Statistics:
>>> >> >> 05-25-1998 21:20:56.99 -                Reads : 78 bytes
>>> >> >> 05-25-1998 21:20:56.99 -                Writes: 54 bytes
>>> >> >> 05-25-1998 21:20:56.99 - Sportster Voice 33.6 PnP FAX Internal
>>> >>  closed.
>>> >> >>
>>> >> >> 05-25-1998 21:21:11.92 - Sportster Voice 33.6 PnP FAX Internal in
>>> >>  use.
>>> >> >> 05-25-1998 21:21:11.95 - Modem type: Sportster Voice 33.6 PnP FAX
>>> >> >>  Internal
>>> >> >> 05-25-1998 21:21:11.95 - Modem inf path: MDMUSRVI.INF
>>> >> >> 05-25-1998 21:21:11.95 - Modem inf section: Modem4
>>> >> >> 05-25-1998 21:21:12.18 - 115200,N,8,1
>>> >> >> 05-25-1998 21:21:12.18 - 115200,N,8,1
>>> >> >> 05-25-1998 21:21:12.18 - Initializing modem.
>>> >> >> 05-25-1998 21:21:12.18 - Send: AT<cr>
>>> >> >> 05-25-1998 21:21:12.22 - Recv: AT<cr>
>>> >> >> 05-25-1998 21:21:12.31 - Recv: <cr><lf>OK<cr><lf>
>>> >> >> 05-25-1998 21:21:12.31 - Interpreted response: Ok
>>> >> >> 05-25-1998 21:21:12.31 - Send: AT&F1<cr>
>>> >> >> 05-25-1998 21:21:12.31 - Recv: AT&F1<cr>
>>> >> >> 05-25-1998 21:21:12.43 - Recv: <cr><lf>OK<cr><lf>
>>> >> >> 05-25-1998 21:21:12.43 - Interpreted response: Ok
>>> >> >> 05-25-1998 21:21:12.43 - Send:
>ATS7=60S19=0L0M1&M4&K1&H1&R2&I0B0X4<c
>>> r>
>>> >> >> 05-25-1998 21:21:12.44 - Recv:
>ATS7=60S19=0L0M1&M4&K1&H1&R2&I0B0X4<c
>>> r>
>>> >> >> 05-25-1998 21:21:12.56 - Recv: <cr><lf>OK<cr><lf>
>>> >> >> 05-25-1998 21:21:12.56 - Interpreted response: Ok
>>> >> >> 05-25-1998 21:21:12.56 - Waiting for a call.
>>> >> >> 05-25-1998 21:21:12.56 - Send: at#cid=1<cr>
>>> >> >> 05-25-1998 21:21:12.57 - Recv: at#cid=1<cr>
>>> >> >> 05-25-1998 21:21:12.69 - Recv: <cr><lf>OK<cr><lf>
>>> >> >> 05-25-1998 21:21:12.69 - Interpreted response: Ok
>>> >> >> 05-25-1998 21:27:49.60 - Recv: <cr><lf>RING<cr><lf>
>>> >> >> 05-25-1998 21:27:49.60 - Interpreted response: Ring
>>> >> >> 05-25-1998 21:27:53.87 - Recv: <cr><lf>RING<cr><lf>
>>> >> >> 05-25-1998 21:27:53.87 - Interpreted response: Ring
>>> >> >> 05-25-1998 21:27:53.87 - Answering the call.
>>> >> >> 05-25-1998 21:27:53.87 - Send: ATA<cr>
>>> >> >> 05-25-1998 21:27:53.87 - Recv: ATA<cr>
>>> >> >> 05-25-1998 21:28:53.47 - Recv: <cr><lf>NO CARRIER<cr><lf>
>>> >> >> 05-25-1998 21:28:53.47 - Interpreted response: No Carrier
>>> >> >> 05-25-1998 21:29:15.99 - Initializing modem.
>>> >> >> 05-25-1998 21:29:15.99 - Send: AT<cr>
>>> >> >> 05-25-1998 21:29:15.99 - Recv: AT<cr>
>>> >> >> 05-25-1998 21:29:15.99 - Hanging up the modem.
>>> >> >> 05-25-1998 21:29:15.99 - Send: <cr>
>>> >> >> 05-25-1998 21:29:17.12 - Send: ATH<cr>
>>> >> >> 05-25-1998 21:29:17.12 - Recv: ATH<cr>
>>> >> >> 05-25-1998 21:29:17.24 - Recv: <cr><lf>OK<cr><lf>
>>> >> >> 05-25-1998 21:29:17.24 - Interpreted response: Ok
>>> >> >> 05-25-1998 21:29:17.24 - 115200,N,8,1
>>> >> >> 05-25-1998 21:29:17.24 - Session Statistics:
>>> >> >> 05-25-1998 21:29:17.24 -                Reads : 132 bytes
>>> >> >> 05-25-1998 21:29:17.24 -                Writes: 66 bytes
>>> >> >> 05-25-1998 21:29:17.24 - Sportster Voice 33.6 PnP FAX Internal
>>> >>  closed.
>>> >> >> -------------------------------------
>>> >> >>
>>> >> >> Others peripherals
>>> >> >> My modem is on COM 3 (3E8, IRQ 3).
>>> >> >> I've checked twice, and no others peripherals were conflict with
>>>  my
>>> >> >>  modem.
>>> >> >> Here's a list of my others peripherals with IRQ, I/O Addr & DMA
>>> >> >> -------------------------------------
>>> >> >> 3Com Fast EtherLink XL 10/100Mb TX Ethernet Adapter IRQ 9, x1000 -
>>> >>  x103F
>>> >> >>
>>> >> >> Communications Port (COM1) IRQ 4, x03F8 - x03FF
>>> >> >> Communications Port (COM3) IRQ 3, x03E8 - x03EF
>>> >> >> Communications Port (COM4) IRQ 10, x02E8 - x02EF
>>> >> >> ECP Printer Port (LPT1) DMA 3, IRQ 7, x0378 - x037F, x0778 - x077F
>>> >> >>
>>> >> >> Creative Labs IDE controller IRQ 11, x0180 - x0187, x0306 - x0307
>>> >> >> Creative Sound Blaster 16 Plug and Play DMA 1, DMA 5, IRQ 5, x0220
>>>  -
>>> >> >>  x022F,
>>> >> >> x0330 - x0331,x0388 - x038B
>>> >> >>
>>> >> >> Intel 82371AB PCI Bus Master IDE Controllers IRQ 14, x01F0 -
>>>  x01F7,
>>> >>  x03F6
>>> >> >>  -
>>> >> >> x03F6, xE000 - xE007
>>> >> >>
>>> >> >> IRQ 15, x0170 - x0177,x0376 - x0376, , xE008 - xE00F
>>> >> >> Primary IDE controller (single fifo) IRQ 14, x01F0 - x01F7, x03F6
>>>  -
>>> >> >>  x03F6,
>>> >> >> xE000 - xE007
>>> >> >> Secondary IDE controller (single fifo) IRQ 15, x0170 - x0177, x0376
>>>  -
>>> >> >>  x0376,
>>> >> >> xE008 - xE00F
>>> >> >>
>>> >> >> Intel 82371AB PCI to USB Universal Host Controller IRQ 9, xD800 -
>>> >>  xD81F
>>> >> >> IRQ Holder for PCI Steering IRQ 9
>>> >> >> Numeric data processor IRQ 13, x00F0 - x00F0
>>> >> >> Programmable interrupt controller IRQ 2, x0020 - x0021, x00A0 -
>>> >>  x00A1,
>>> >> >> x04D0 - x04D1
>>> >> >> PS/2 Compatible Mouse Port IRQ 12
>>> >> >> Standard 101/102-Key or Microsoft Natural Keyboard IRQ 1, x0060 -
>>> >>  x0060,
>>> >> >> x0064 - x0064
>>> >> >> Standard Floppy Disk Controller DMA 2, IRQ 6, x03F2 - x03F5
>>> >> >> System CMOS/real time clock IRQ 8, x0070 - x0071
>>> >> >> System timer IRQ 0, x0040 - x0043
>>> >> >> WinFast 3D S600 IRQ 9, x000A0000 - x000AFFFF, x000B0000 -
>x000BFFFF,
>>> >> >> x000C0000 - x000C7FFF
>>> >> >> x03000000 - x0300FFFF, x03B0 - x03BB, x03C0 - x03DF, xE0000000 -
>>> >> >>  xE3FFFFFF
>>> >> >> -------------------------------------
>>> >> >>
>>> >> >> Software running in the memory
>>> >> >> I'm loading Norton Anti Virus Auto Protect when my Windows start
>>>  up.
>>> >> >>
>>> >> >> Here's my Computer's configuration (Config.sys & Autoexec.Bat)
>>> >> >> ---CONFIG.SYS--------------------------------------
>>> >> >> DEVICE=C:\WINDOWS\HIMEM.SYS /TESTMEM:OFF
>>> >> >> DEVICE=C:\WINDOWS\EMM386.EXE NOEMS NOVCPI
>>> >> >> FILES=100
>>> >> >> BUFFERS=40
>>> >> >> DOS=HIGH,UMB
>>> >> >> SHELL=C:\COMMAND.COM C:\ /P /E:1024
>>> >> >> DEVICEHIGH=C:\TOOLS\CTSB16.SYS /UNIT=0 /WIN95 /BLASTER=A:220 I:5
>>>  D:1
>>> >>  H:5
>>> >> >> DEVICEHIGH=C:\TOOLS\CTMMSYS.SYS
>>> >> >> DEVICEHIGH=C:\TOOLS\OAKCDROM.SYS /D:TEAC-CDI
>>> >> >>
>>> >> >> ---AUTOEXEC.BAT-------------------------------------
>>> >> >> @ECHO OFF
>>> >> >> PROMPT $P$G
>>> >> >> SET PATH=C:\WINDOWS;C:\WINDOWS\COMMAND;C:\CLIPPER;C:\TOOLS;C:\
>>> >> >> SET LIB=C:\CLIPPER
>>> >> >> SET INCLUDE=C:\CLIPPER
>>> >> >> SET CLIPPER=F100
>>> >> >> SET TEMP=C:\WINDOWS\TEMP
>>> >> >> SET TMP=C:\WINDOWS\TEMP
>>> >> >> SET SWP=C:\WINDOWS\TEMP
>>> >> >> SET NU=C:\TOOLS
>>> >> >> SET SOUND=C:\PROGRA~1\CREATIVE
>>> >> >> SET MIDI=SYNTH:1 MAP:E
>>> >> >> SET BLASTER=A220 I5 D1 H5 P330 T6
>>> >> >> LH C:\PROGRA~1\SYSTEM~1\NAVDX.EXE /Startup
>>> >> >> -----------------------------------------------------
>>> >> >>
>>> >> >> Communications software being used with my modem
>>> >> >> 1. Windows Dial Up Networking to connect to my Internet Provider
>>> >> >>    (Dial Up Adapter, Point to Point & TCP/IP Protocol)
>>> >> >> 2. LapLink ver 7.5 for Windows 95
>>> >> >> 3. Symantec Win Fax Pro 8.0 to send and receive faxes
>>> >> >>
>>> >> >>
>>> >> >> BTW, there's some question
>>> >> >> 1. If you send in my modem for service/repair, do I receive a
>>> >>  replacement
>>> >> >> for my modem ?
>>> >> >>    Could you send me a replacement because I need a modem to send
>>>  &
>>> >> >>  receive
>>> >> >> data about 2-3 MB
>>> >> >>    (sometimes up to 5 MB) a week from my client in different city.
>>> >> >> 2. Is there a cost for service/repair my modem ?
>>> >> >> 3. It's about 56K Upgrade, is it for US & Canadian customer only ?
>>> >> >>    How about customer who living outside US & Canadian ?
>>> >> >>    Can I (Indonesian Customer) use this 56K Upgrade program to
>>> >>  upgrade
>>> >> >>  my
>>> >> >> modem with the same price ?
>>> >> >>
>>> >> >> Thank you for answering.
>>> >> >>
>>> >> >>
>>> >> >>
>>> >> >>
>>> >> >>
>>> >> >>
>>> >> >---------------------------- 5/28/98 --------------------------
>>> >> >Hello,
>>> >> >Thank you for contacting 3Com Online Support.
>>> >> >The modem you have requires a board swap to upgrade it. Unfortunately
>>> >>  the
>>> >> >modem you have is a US/Canada model, which means you likely can not
>>>  swap
>>> >>  it
>>> >> >with the support group you have locally that is handling the
>>>  upgrade.
>>> >>  You
>>> >> >can find them through the web site
>>> >> >http://www.3com.com/inside/regionaljump.html#asi
>>> >> >
>>> >> >and check if they will do that for you. For you to swap it at our
>>> >>  location
>>> >> >in the United States you would need to pay for shipping and duty,
>>>  etc.
>>> >> which
>>> >> >may result in a cost more than if you bought a new modem.  This is
>>>  the
>>> >>  same
>>> >> >with repairs. Cross shipping is not possible without the sizable
>>> >>  depostit
>>> >> >and the same shipping restrictions.
>>> >> >**Please paste all previous correspondence in your reply.**
>>> >> >Thank you,
>>> >> >Sarah K.
>>> >> >3Com Online Support
>>> >> >
>>> >>
>>> >> Hello 3Com Online Support,
>>> >> Thank you for answering my quetions
>>> >> Do you suggest me to buy a new one ??
>>> >> I want to upgrade or repair it because I think it's cheaper than to
>>>  buy
>>> >>  a
>>> >> new one
>>> >> Right now it's too expensive to buy a new one.  My country has an
>>> >>  economics
>>> >> crisis.  Right now US$1 = Rp. 10000.
>>> >> I bought my modem 1 year ago about Rp. 400000 (US$1 = Rp.2500)
>>> >> Could you imagine how cost its price right now ? I've asked the
>>>  computer
>>> >> shop about
>>> >> the new one's price. For USR56K its price is about Rp. 1000000 &
>>>  USR33,6
>>> >>  is
>>> >> about
>>> >> Rp. 875000
>>> >> I've checked to 3Com Australia and they won't help me to get my modem
>>> >>  works
>>> >> fine.
>>> >> If you still can not help me and then what I have to do with my USR
>>>  33,6
>>> >>  Int
>>> >> Voice ??
>>> >> Do I have to throw it away and tell to myself not to buy it again
>>>  cause
>>> >>  its
>>> >> support is suck ??
>>> >>
>>> >> Please help me.
>>> >> ************************************************************
>>> >>                         Endra Prasilanto. N
>>> >>                       Bandung  -  Indonesia
>>> >>                    Endra.Prasilanto@IBM.NET
>>> >>                         UIN ICQ : 1448890
>>> >> ************************************************************
>>> >>
>>> >Hello 3Com Customer,
>>> >
>>> >Thank you for contacting 3Com Online Support. I understand that you can
>>>  not
>>> >connect to your ISP.
>>> >
>>> >You stated that your modem is installed on Com 3 Irq 3. I believe your
>>> modem
>>> >is conflicting with Com 2. The modem is not properly configured for
>>>  your
>>> >system. Intermittent functionality is a classic sign of an interrupt
>>>  (IRQ)
>>> >conflict. This means either the COM or the IRQ settings is being shared
>>>  by
>>> >another device. I suggest you move your sound card off of Irq 5. I
>>>  suggest
>>> >you configure your modem for Com 3 Irq 5.
>>> >
>>> >Please visit the following site to locate a distributor nearest you.
>>> >
>>> >http://www.3com.com/0files/world/index.html
>>> >
>>> >
>>> >Please feel free to contact us with any further questions or concerns.
>>> >
>>> >******************(Post all replies under this
>message)******************
>>> *
>>> >
>>> >Thank you for your time,
>>> >
>>> >Gina D.
>>> >3Com Online Support
>>> >#GEN:1 #HW:9
>>> >
>>> Thank you for answering my e-mail
>>> You seems didn't read my hardware profile.
>>> I'm not using COM2(IRQ3,2F8).  I'm using COM1(IRQ 4, x03F8 - x03FF) and
>>> COM4(IRQ 10, x02E8 - x02EF)
>>> I've checked over and over, I didn't see my modem was conflict with my
>>>  other
>>> peripherals.
>>> I've tried to disable all Serial & Paralel Port, but I still have the
>>>  same
>>> problem with
>>> my USR.
>>>
>>>
>>Hello 3Com Customer,
>>
>>Thank you for contacting 3Com Online Support. I understand you are having a
>>problem with your Sportster modem and you are in Indonesia.
>>
>>There is a local 3Com representative in your area, the numer is 001 800 61
>>009. Please contact this representative, they will be able to help you
>>further.
>>
>>In the meantime, you will be able to download the newest inf. files from
>>www.usr.com/home/online/files_f.htm.
>>
>>Please copy these files on to a floppy disk. These files are mdm3com.inf,
>>mdm3comv.inf, and 3comwave.inf.  When you have copied these files on to the
>>disk you will need to uninstall the modem and delete a few files from your
>>computer. The files that you need to delete are located in the Windows\INF
>>directory. The files that you need to delete are usrspx2.inf, usrspvx2.inf,
>>usrwavx2.inf, mdmusrsp.inf, drvdata.bin and drvidx.bin.
>>
>> To uninstall your modem you will need to go into the Control Panel and
>open
>>the Modems icon. In here highlight the modem and click on remove. Now close
>>this screen.
>>
>> If you originally installed the modem as Plug N Play, then you will need
>to
>>shut the system down, wait a few moments, then re-boot: the modem should be
>>detected, and the system will ask for a diskette from the manufacturer: use
>>the disk with the new INF files.
>>
>> If the modem is jumpered, open the Modems icon again. In here, Do Not have
>>the Modem Install Wizard detect the modem, but instead choose "Select from
>a
>>list". When it asks you to pick a driver for the modem select Have Disk,
>and
>>in the following window, type in the drive label for your floppy disk (e.g,
>>A:\). This will use the files on the disk to install your modem. Then
>finish
>>the install process, selecting the com port the modem is using.
>>
>>Please feel free to contact us with any further questions or concerns.
>>
>>(Post all replies under this message.)
>>
>>Thank you,
>>
>>Nell D.
>>3Com Online Support
>>#SW:2
>>
>
>I've followed the instructions, but my modem is getting worse
>
>I've consulted with my friend over the internet. He said that the problem
>was on my modem's BIOS chip.  He's had the same problem with me
>about his USR modem (model 1171).  Then he told me to ask to USR
>support to change/replace my modem's BIOS chip.  Since my modem has
>a socket for its BIOS chip, my friend suggest me to ask to USR support to
>send the new BIOS chip for USR model 1171 and he told me to change it
>myself. Is it true ??
>Anyone can help me ??
>Please send me an e-mail to Aegis@IBM.NET
>
>
>Thank you for helping me
>Regards,
>Endra Prasilanto. N
>
>
>
>