🚀 go-pugleaf

>> >> >> >Dear Sir..
>> >> >> >I have a problem with My US Robotic 33,6 Voice Internal Modem.
>> >> >> >I can't connect to my internet provider with it now, but my
>>  Windows
>> >> >> >can detect it with fairly.
>> >> >> >I try to change my modem with the other, and I can establish my
>> >> >> >connection to my internet provider.
>> >> >> >I think my modem need a service or replace
>> >> >> >Does my modem have a life time waranty ?
>> >> >> >Is it possible if I return it back to USR Technical Support ?
>> >> >> >What do I have to do with my USR Modem ?
>> >> >> >
>> >> >> >Regards,
>> >> >> >Endra Prasilanto. N
>> >> >> >Endra@IBM.NET
>> >> >> >Bandung - Indonesia
>> >> >> >
>> >> >> >
>> >> >> >Hello Endra Prasilanto. N,
>> >> >> >
>> >> >> > Thank you for contacting 3Com Online Support.
>> >> >> >We understand that you are having a problem with your modem.
>> >> >> >
>> >> >> >Before we can send the modem in for repair we are going to need to
>>  do
>> >>  a
>> >> >> >little troubleshooting.  I will need some additional information
>> >> >>  regarding
>> >> >> >your situation in order to assist you to the best of my ability.
>>  In
>> >>  any
>> >> >> >further correspondence, please include the following:
>> >> >> >- Computer type (brand, speed, and memory)
>> >> >> >- Operating system (and version number of the OS)
>> >> >> >- Serial number of the modem (This is the 12 or 16 digit bar code
>> >> >>  number
>> >> >> >        found on the modem and/or the modem box.  If it is a 12
>> >>  digit
>> >> >> >number,   then we will also need the 8 digit model number that
>>  can
>> >>  be
>> >> >>  found
>> >> >> >in    the same location.)
>> >> >> >- ATI information (ATI3, ATI4, ATI5, ATI6, ATI7, ATI11, and
>>  ATY11)
>> >> >> >- A detailed description of the problem
>> >> >> >- A list of other peripherals and the resources they are using
>>  (COM,
>> >> >>  IRQ,
>> >> >> >and I/O)
>> >> >> >- Software running in the memory
>> >> >> >- Communications software being used with the modem
>> >> >> >
>> >> >> >To find your ati screens, go into a terminal program like
>> Hypertermina
>> >> l
>> >> >>  or
>> >> >> >RapidComm.  The initialization string should appear, followed by
>>  OK.
>> >> >> >Underneath OK, type ati7 and hit enter.  The information will
>> >>  appear.
>> >> >> >Highlight this and go to the Edit menu and select Copy.  Then,
>>  paste
>> >>  it
>> >> >> into
>> >> >> >your next message.  Repeat this procedure for all of the requested
>> >>  ati
>> >> >> >screens.
>> >> >> >
>> >> >> >Please post all replies under this message.
>> >> >> >
>> >> >> >Best Regards,
>> >> >> >Eric H.
>> >> >> >Online Support
>> >> >> >#OLS:1
>> >> >> >* Please include any past references in any future replies
>>  pertaining
>> >> >>  to
>> >> >> >this message.
>> >> >> >
>> >> >> Hello Eric
>> >> >> Thank you for answering my e-mail
>> >> >> I'm so sorry if my English not very well, but I'll try to explain
>>  the
>> >> >>  best I
>> >> >> can.
>> >> >> Here's some information that you need.
>> >> >>
>> >> >> I'm using the computer that I build myself
>> >> >> Motherboard : Asus TX-97
>> >> >> Processor   : Pentium P5-166 MMX
>> >> >> Memory (RAM): 48 MB (1 x 32 MB SDRAM & 1 x 16 MB SDRAM)
>> >> >> Harddisk    : 2,1 GB Quantum Fireball ST on Primary Master IDE
>> >>  Controller
>> >> >>               540 MB Quantum Fireball on Primary Slave IDE
>>  Controller
>> >> >> CD-ROM      : Teac CD 512-E  on Creative IDE Controller Master
>> >> >> O/S         : Microsoft Windows 95 OSR2 ver ---
>> >> >>
>> >> >> Modem's S/N : 0011710063293344
>> >> >>
>> >> >> ATI Information from my modem
>> >> >> -------------------------------------
>> >> >> ati3
>> >> >> USRobotics Sportster Voice 33600 Fax RS Rev. 2.0
>> >> >>
>> >> >> OK
>> >> >> ati4
>> >> >> USRobotics Sportster Voice 33600 Fax Settings...
>> >> >>
>> >> >>    B0  E1  F1  L2  M1  Q0  V1  X4  Y3
>> >> >>    BAUD=115200  PARITY=N  WORDLEN=8
>> >> >>    DIAL=HUNT   ON HOOK
>> >> >>
>> >> >>    &A3  &B1  &C1  &D2  &G0  &H1  &I0  &K1
>> >> >>    &M4  &N0  &P0  &R2  &S0  &T5  &U0  &Y1
>> >> >>
>> >> >>    S00=000  S01=000  S02=043  S03=013  S04=010  S05=008  S06=002
>> >> >>    S07=060  S08=002  S09=006  S10=014  S11=070  S12=050  S13=000
>> >> >>    S15=000  S16=000  S18=000  S19=000  S21=010  S22=017  S23=019
>> >> >>    S25=005  S27=000  S28=008  S29=020  S30=000  S31=128  S32=002
>> >> >>    S33=000  S34=000  S36=014  S38=000  S39=000  S41=000
>> >> >>
>> >> >>    LAST DIALED #: T
>> >> >>
>> >> >> OK
>> >> >> ati5
>> >> >> USRobotics Sportster Voice 33600 Fax NVRAM Settings...
>> >> >>
>> >> >> Template Y0
>> >> >>
>> >> >>    DIAL=TONE   B0  E1  F1  L2  M1  Q0  V1  X4
>> >> >>    BAUD=38400  PARITY=N  WORDLEN=8
>> >> >>
>> >> >>    &A3  &B1  &C1  &D2  &G0  &H1  &I0  &K1
>> >> >>    &M4  &N0  &P0  &R2  &S0  &T5  &U0  &Y1
>> >> >>
>> >> >>    S00=000  S02=043  S03=013  S04=010  S05=008  S06=002  S07=060
>> >> >>    S08=002  S09=006  S10=014  S11=070  S12=050  S13=000  S15=000
>> >> >>    S19=000  S21=010  S22=017  S23=019  S25=005  S27=000  S28=008
>> >> >>    S29=020  S30=000  S31=128  S32=002  S33=000  S34=000  S36=014
>> >> >>    S38=000  S39=000  S41=000
>> >> >>
>> >> >>
>> >> >> Strike a key when ready . . .
>> >> >>
>> >> >>
>> >> >> Template Y1
>> >> >>
>> >> >>    DIAL=TONE   B0  E1  F1  L2  M1  Q0  V1  X4
>> >> >>    BAUD=38400  PARITY=N  WORDLEN=8
>> >> >>
>> >> >>    &A3  &B1  &C1  &D2  &G0  &H2  &I2  &K1
>> >> >>    &M4  &N0  &P0  &R1  &S0  &T5  &U0  &Y1
>> >> >>
>> >> >>    S00=000  S02=043  S03=013  S04=010  S05=008  S06=002  S07=060
>> >> >>    S08=002  S09=006  S10=014  S11=070  S12=050  S13=000  S15=000
>> >> >>    S19=000  S21=010  S22=017  S23=019  S25=005  S27=000  S28=008
>> >> >>    S29=020  S30=000  S31=128  S32=002  S33=000  S34=000  S36=014
>> >> >>    S38=000  S39=000  S41=000
>> >> >>
>> >> >>
>> >> >>    STORED PHONE #0:
>> >> >>                 #1:
>> >> >>                 #2:
>> >> >>                 #3:
>> >> >>
>> >> >> OK
>> >> >> ati6
>> >> >> USRobotics Sportster Voice 33600 Fax Link Diagnostics...
>> >> >>
>> >> >> Chars sent                    0      Chars Received
>>  0
>> >> >> Chars lost                    0
>> >> >> Octets sent                   0      Octets Received
>>  0
>> >> >> Blocks sent                   0      Blocks Received
>>  0
>> >> >> Blocks resent                 0
>> >> >>
>> >> >> Retrains Requested            0      Retrains Granted
>>  0
>> >> >> Line Reversals                0      Blers
>>  0
>> >> >> Link Timeouts                 0      Link Naks
>>  0
>> >> >>
>> >> >> Data Compression       NONE
>> >> >> Equalization           Long
>> >> >> Fallback               Disabled
>> >> >> Last Call              00:00:00
>> >> >>
>> >> >> Disconnect Reason is Keypress Abort
>> >> >>
>> >> >> OK
>> >> >> ati7
>> >> >> Configuration Profile...
>> >> >>
>> >> >> Product type           US/Canada Internal
>> >> >> Options                V32bis,V.FC,V.34+
>> >> >> Fax Options            Class 1/Class 2.0
>> >> >> Clock Freq             92.0Mhz
>> >> >> Line Options           Caller ID,Distinctive Ring
>> >> >> Voice Options          Speakerphone,TAD
>> >> >> Eprom                  256k
>> >> >> Ram                    64k
>> >> >>
>> >> >> EPROM date             5/13/96
>> >> >> DSP date               5/13/96
>> >> >>
>> >> >> EPROM rev              2.0
>> >> >> DSP rev                2.0
>> >> >>
>> >> >> OK
>> >> >> ati11
>> >> >> USRobotics Sportster Voice 33600 Fax Link Diagnostics ...
>> >> >>
>> >> >> Modulation                  Unknown Speed
>> >> >> Carrier Freq     (Hz)       1959/1959
>> >> >> Symbol Rate                 3429/3429
>> >> >> Trellis Code                64S-4D/64S-4D
>> >> >> Nonlinear Encoding          On/On
>> >> >> Precoding                   On/On
>> >> >> Shaping                     Off/On
>> >> >> Preemphasis      (-dB)      4/4
>> >> >> Recv/Xmit Level  (-dBm)     27/10
>> >> >> SNR              (dB)       29
>> >> >> Near Echo Loss   (dB)       33
>> >> >> Far Echo Loss    (dB)       62
>> >> >> Round Trip Delay (msec)     3
>> >> >>
>> >> >> OK
>> >> >> aty11
>> >> >>
>> >> >> Freq         Level (dB)
>> >> >>
>> >> >>
>> >> >> OK
>> >> >> -------------------------------------
>> >> >>
>> >> >> Here's detail problem
>> >> >>
>> >> >> I think my modem can't receive data that were transmitted from
>>  other
>> >> >> computer.
>> >> >> I tried to connect to my internet provider, and my connection
>> >>  established
>> >> >>  at
>> >> >> 31,200 bps.
>> >> >> At first, my modem seems no problem. But after 6-7 minutes, my
>>  modem
>> >> >>  seems
>> >> >> can't receive
>> >> >> data anymore.  I disconnected my connection and tried again, and
>>  then
>> >>  I
>> >> >> can't establish
>> >> >> my connection to my internet provider any longer.
>> >> >>
>> >> >> I tried to send a fax to a regular fax machine and it's successful.
>> >> >> But I couldn't receive a fax from a regular fax machine, and this
>> >> >>  regular
>> >> >> fax machine
>> >> >> gave me a message that my modem's not responding.
>> >> >> I'm using Winfax Pro 8.0 to send and receive faxes.
>> >> >> Then I told my friend to dial my modem using Laplink 7.5 and sent
>> >>  about
>> >> >> 200KB of data.
>> >> >> Later, my friend called me that he failed cause my modem's not
>> >> responding.
>> >> >>
>> >> >> Here's a log from my modem
>> >> >> -------------------------------------
>> >> >> 05-25-1998 20:49:06.75 - Sportster Voice 33.6 PnP FAX Internal in
>> >>  use.
>> >> >> 05-25-1998 20:49:06.78 - Modem type: Sportster Voice 33.6 PnP FAX
>> >> >>  Internal
>> >> >> 05-25-1998 20:49:06.78 - Modem inf path: MDMUSRVI.INF
>> >> >> 05-25-1998 20:49:06.78 - Modem inf section: Modem4
>> >> >> 05-25-1998 20:49:07.04 - 115200,N,8,1
>> >> >> 05-25-1998 20:49:07.04 - 115200,N,8,1
>> >> >> 05-25-1998 20:49:07.04 - Initializing modem.
>> >> >> 05-25-1998 20:49:07.04 - Send: AT<cr>
>> >> >> 05-25-1998 20:49:07.04 - Recv: AT<cr>
>> >> >> 05-25-1998 20:49:07.16 - Recv: <cr><lf>OK<cr><lf>
>> >> >> 05-25-1998 20:49:07.16 - Interpreted response: Ok
>> >> >> 05-25-1998 20:49:07.16 - Send: AT&F1<cr>
>> >> >> 05-25-1998 20:49:07.16 - Recv: AT&F1<cr>
>> >> >> 05-25-1998 20:49:07.29 - Recv: <cr><lf>OK<cr><lf>
>> >> >> 05-25-1998 20:49:07.29 - Interpreted response: Ok
>> >> >> 05-25-1998 20:49:07.29 - Send:
ATS7=60S19=0L0M1&M4&K1&H1&R2&I0B0X4<c
>> r>
>> >> >> 05-25-1998 20:49:07.29 - Recv:
ATS7=60S19=0L0M1&M4&K1&H1&R2&I0B0X4<c
>> r>
>> >> >> 05-25-1998 20:49:07.42 - Recv: <cr><lf>OK<cr><lf>
>> >> >> 05-25-1998 20:49:07.42 - Interpreted response: Ok
>> >> >> 05-25-1998 20:49:07.42 - Dialing.
>> >> >> 05-25-1998 20:49:07.42 - Send: ATDT;<cr>
>> >> >> 05-25-1998 20:49:07.42 - Recv: ATDT;<cr>
>> >> >> 05-25-1998 20:49:09.42 - Recv: <cr><lf>NO DIAL TONE<cr><lf>
>> >> >> 05-25-1998 20:49:09.42 - Interpreted response: No Dialtone
>> >> >> 05-25-1998 20:49:09.42 - Hanging up the modem.
>> >> >> 05-25-1998 20:49:09.42 - Send: ATH<cr>
>> >> >> 05-25-1998 20:49:11.43 - Recv: <no response>
>> >> >> 05-25-1998 20:49:11.43 - WARNING: Unrecognized response.
Retrying..
>> .
>> >> >> 05-25-1998 20:49:11.43 - Send: ATH<cr>
>> >> >> 05-25-1998 20:49:11.43 - Recv: ATH<cr>
>> >> >> 05-25-1998 20:49:11.55 - Recv: <cr><lf>OK<cr><lf>
>> >> >> 05-25-1998 20:49:11.55 - Interpreted response: Ok
>> >> >> 05-25-1998 20:49:11.55 - 115200,N,8,1
>> >> >> 05-25-1998 20:49:33.76 - Initializing modem.
>> >> >> 05-25-1998 20:49:33.76 - Send: AT<cr>
>> >> >> 05-25-1998 20:49:33.78 - Recv: AT<cr>
>> >> >> 05-25-1998 20:49:33.88 - Recv: <cr><lf>OK<cr><lf>
>> >> >> 05-25-1998 20:49:33.88 - Interpreted response: Ok
>> >> >> 05-25-1998 20:49:33.88 - Send: AT&F1<cr>
>> >> >> 05-25-1998 20:49:33.88 - Recv: AT&F1<cr>
>> >> >> 05-25-1998 20:49:34.01 - Recv: <cr><lf>OK<cr><lf>
>> >> >> 05-25-1998 20:49:34.01 - Interpreted response: Ok
>> >> >> 05-25-1998 20:49:34.01 - Send:
ATS7=60S19=0L0M1&M4&K1&H1&R2&I0B0X4<c
>> r>
>> >> >> 05-25-1998 20:49:34.01 - Recv:
ATS7=60S19=0L0M1&M4&K1&H1&R2&I0B0X4<c
>> r>
>> >> >> 05-25-1998 20:49:34.14 - Recv: <cr><lf>OK<cr><lf>
>> >> >> 05-25-1998 20:49:34.14 - Interpreted response: Ok
>> >> >> 05-25-1998 20:49:34.16 - Dialing.
>> >> >> 05-25-1998 20:49:34.16 - Send: ATDT;<cr>
>> >> >> 05-25-1998 20:49:34.16 - Recv: ATDT;<cr>
>> >> >> 05-25-1998 20:49:36.16 - Recv: <cr><lf>OK<cr><lf>
>> >> >> 05-25-1998 20:49:36.16 - Interpreted response: Ok
>> >> >> 05-25-1998 20:49:36.16 - Dialing.
>> >> >> 05-25-1998 20:49:36.16 - Send: ATDT#######<cr>
>> >> >> 05-25-1998 20:49:36.16 - Recv: ATDT7279511<cr>
>> >> >> 05-25-1998 20:49:52.42 - Recv: <cr><lf>CONNECT
>> >> >> 31200/ARQ/V34/LAPM/V42BIS<cr><lf>
>> >> >> 05-25-1998 20:49:52.42 - Interpreted response: Connect
>> >> >> 05-25-1998 20:49:52.42 - Connection established at 31200bps.
>> >> >> 05-25-1998 20:49:52.42 - Error-control on.
>> >> >> 05-25-1998 20:49:52.42 - Data compression on.
>> >> >> 05-25-1998 20:58:45.71 - Hanging up the modem.
>> >> >> 05-25-1998 20:58:45.71 - Hardware hangup by lowering DTR.
>> >> >> 05-25-1998 20:58:45.85 - Recv: <cr><lf>NO CARRIER<cr><lf>
>> >> >> 05-25-1998 20:58:45.85 - Interpreted response: No Carrier
>> >> >> 05-25-1998 20:58:45.85 - Send: ATH<cr>
>> >> >> 05-25-1998 20:58:45.85 - Recv: ATH<cr>
>> >> >> 05-25-1998 20:58:45.98 - Recv: <cr><lf>OK<cr><lf>
>> >> >> 05-25-1998 20:58:45.98 - Interpreted response: Ok
>> >> >> 05-25-1998 20:58:45.98 - 115200,N,8,1
>> >> >> 05-25-1998 20:58:45.99 - Session Statistics:
>> >> >> 05-25-1998 20:58:45.99 -                Reads : 737986 bytes
>> >> >> 05-25-1998 20:58:45.99 -                Writes: 66945 bytes
>> >> >> 05-25-1998 20:58:45.99 - Sportster Voice 33.6 PnP FAX Internal
>> >>  closed.
>> >> >>
>> >> >> 05-25-1998 21:00:48.65 - Sportster Voice 33.6 PnP FAX Internal in
>> >>  use.
>> >> >> 05-25-1998 21:00:48.67 - Modem type: Sportster Voice 33.6 PnP FAX
>> >> >>  Internal
>> >> >> 05-25-1998 21:00:48.67 - Modem inf path: MDMUSRVI.INF
>> >> >> 05-25-1998 21:00:48.67 - Modem inf section: Modem4
>> >> >> 05-25-1998 21:00:48.88 - 115200,N,8,1
>> >> >> 05-25-1998 21:00:48.88 - 115200,N,8,1
>> >> >> 05-25-1998 21:00:48.88 - Initializing modem.
>> >> >> 05-25-1998 21:00:48.88 - Send: AT<cr>
>> >> >> 05-25-1998 21:00:48.88 - Recv: AT<cr>
>> >> >> 05-25-1998 21:00:49.00 - Recv: <cr><lf>OK<cr><lf>
>> >> >> 05-25-1998 21:00:49.00 - Interpreted response: Ok
>> >> >> 05-25-1998 21:00:49.00 - Send: AT&F1<cr>
>> >> >> 05-25-1998 21:00:49.00 - Recv: AT&F1<cr>
>> >> >> 05-25-1998 21:00:49.13 - Recv: <cr><lf>OK<cr><lf>
>> >> >> 05-25-1998 21:00:49.13 - Interpreted response: Ok
>> >> >> 05-25-1998 21:00:49.13 - Send:
ATS7=60S19=0L0M1&M4&K1&H1&R2&I0B0X4<c
>> r>
>> >> >> 05-25-1998 21:00:49.13 - Recv:
ATS7=60S19=0L0M1&M4&K1&H1&R2&I0B0X4<c
>> r>
>> >> >> 05-25-1998 21:00:49.26 - Recv: <cr><lf>OK<cr><lf>
>> >> >> 05-25-1998 21:00:49.26 - Interpreted response: Ok
>> >> >> 05-25-1998 21:00:49.26 - Dialing.
>> >> >> 05-25-1998 21:00:49.26 - Send: ATDT;<cr>
>> >> >> 05-25-1998 21:00:49.26 - Recv: ATDT;<cr>
>> >> >> 05-25-1998 21:00:51.24 - Recv: <cr><lf>OK<cr><lf>
>> >> >> 05-25-1998 21:00:51.24 - Interpreted response: Ok
>> >> >> 05-25-1998 21:00:51.24 - Dialing.
>> >> >> 05-25-1998 21:00:51.24 - Send: ATDT#######<cr>
>> >> >> 05-25-1998 21:00:51.24 - Recv: ATDT7279511<cr>
>> >> >> 05-25-1998 21:01:14.55 - Recv: <cr><lf>CONNECT
31200/V34/NONE<cr><lf
>> >
>> >> >> 05-25-1998 21:01:14.55 - Interpreted response: Connect
>> >> >> 05-25-1998 21:01:14.55 - Connection established at 31200bps.
>> >> >> 05-25-1998 21:01:14.55 - Error-control off or unknown.
>> >> >> 05-25-1998 21:01:14.55 - Data compression off or unknown.
>> >> >> 05-25-1998 21:01:46.64 - Hanging up the modem.
>> >> >> 05-25-1998 21:01:46.64 - Hardware hangup by lowering DTR.
>> >> >> 05-25-1998 21:01:47.69 - Send: ATH<cr>
>> >> >> 05-25-1998 21:01:47.70 - Recv: ATH<cr>
>> >> >> 05-25-1998 21:01:47.82 - Recv: <cr><lf>OK<cr><lf>
>> >> >> 05-25-1998 21:01:47.82 - Interpreted response: Ok
>> >> >> 05-25-1998 21:01:47.82 - 115200,N,8,1
>> >> >> 05-25-1998 21:01:47.83 - Session Statistics:
>> >> >> 05-25-1998 21:01:47.83 -                Reads : 13121 bytes
>> >> >> 05-25-1998 21:01:47.83 -                Writes: 563 bytes
>> >> >> 05-25-1998 21:01:47.83 - Sportster Voice 33.6 PnP FAX Internal
>> >>  closed.
>> >> >>
>> >> >> 05-25-1998 21:03:36.78 - Sportster Voice 33.6 PnP FAX Internal in
>> >>  use.
>> >> >> 05-25-1998 21:03:36.80 - Modem type: Sportster Voice 33.6 PnP FAX
>> >> >>  Internal
>> >> >> 05-25-1998 21:03:36.80 - Modem inf path: MDMUSRVI.INF
>> >> >> 05-25-1998 21:03:36.80 - Modem inf section: Modem4
>> >> >> 05-25-1998 21:03:37.01 - 115200,N,8,1
>> >> >> 05-25-1998 21:03:37.01 - 115200,N,8,1
>> >> >> 05-25-1998 21:03:37.01 - Initializing modem.
>> >> >> 05-25-1998 21:03:37.01 - Send: AT<cr>
>> >> >> 05-25-1998 21:03:37.01 - Recv: AT<cr>
>> >> >> 05-25-1998 21:03:37.13 - Recv: <cr><lf>OK<cr><lf>
>> >> >> 05-25-1998 21:03:37.13 - Interpreted response: Ok
>> >> >> 05-25-1998 21:03:37.13 - Send: AT&F1<cr>
>> >> >> 05-25-1998 21:03:37.13 - Recv: AT&F1<cr>
>> >> >> 05-25-1998 21:03:37.26 - Recv: <cr><lf>OK<cr><lf>
>> >> >> 05-25-1998 21:03:37.26 - Interpreted response: Ok
>> >> >> 05-25-1998 21:03:37.26 - Send:
ATS7=60S19=0L0M1&M4&K1&H1&R2&I0B0X4<c
>> r>
>> >> >> 05-25-1998 21:03:37.26 - Recv:
ATS7=60S19=0L0M1&M4&K1&H1&R2&I0B0X4<c
>> r>
>> >> >> 05-25-1998 21:03:37.39 - Recv: <cr><lf>OK<cr><lf>
>> >> >> 05-25-1998 21:03:37.39 - Interpreted response: Ok
>> >> >> 05-25-1998 21:03:37.39 - Dialing.
>> >> >> 05-25-1998 21:03:37.39 - Send: ATDT;<cr>
>> >> >> 05-25-1998 21:03:37.39 - Recv: ATDT;<cr>
>> >> >> 05-25-1998 21:03:39.35 - Recv: <cr><lf>OK<cr><lf>
>> >> >> 05-25-1998 21:03:39.35 - Interpreted response: Ok
>> >> >> 05-25-1998 21:03:39.35 - Dialing.
>> >> >> 05-25-1998 21:03:39.35 - Send: ATDT#######<cr>
>> >> >> 05-25-1998 21:03:39.35 - Recv: ATDT7279511<cr>
>> >> >> 05-25-1998 21:03:55.87 - Recv: <cr><lf>CONNECT
>> >> >> 19200/ARQ/V34/LAPM/V42BIS<cr><lf>
>> >> >> 05-25-1998 21:03:55.87 - Interpreted response: Connect
>> >> >> 05-25-1998 21:03:55.87 - Connection established at 19200bps.
>> >> >> 05-25-1998 21:03:55.87 - Error-control on.
>> >> >> 05-25-1998 21:03:55.87 - Data compression on.
>> >> >> 05-25-1998 21:05:20.89 - Hanging up the modem.
>> >> >> 05-25-1998 21:05:20.89 - Hardware hangup by lowering DTR.
>> >> >> 05-25-1998 21:05:21.15 - Recv: <cr><lf>NO CARRIER<cr><lf>
>> >> >> 05-25-1998 21:05:21.15 - Interpreted response: No Carrier
>> >> >> 05-25-1998 21:05:21.15 - Send: ATH<cr>
>> >> >> 05-25-1998 21:05:21.15 - Recv: ATH<cr>
>> >> >> 05-25-1998 21:05:21.28 - Recv: <cr><lf>OK<cr><lf>
>> >> >> 05-25-1998 21:05:21.28 - Interpreted response: Ok
>> >> >> 05-25-1998 21:05:21.28 - 115200,N,8,1
>> >> >> 05-25-1998 21:05:21.28 - Session Statistics:
>> >> >> 05-25-1998 21:05:21.28 -                Reads : 668 bytes
>> >> >> 05-25-1998 21:05:21.28 -                Writes: 2814 bytes
>> >> >> 05-25-1998 21:05:21.28 - Sportster Voice 33.6 PnP FAX Internal
>> >>  closed.
>> >> >>
>> >> >> 05-25-1998 21:07:17.33 - Sportster Voice 33.6 PnP FAX Internal in
>> >>  use.
>> >> >> 05-25-1998 21:07:17.36 - Modem type: Sportster Voice 33.6 PnP FAX
>> >> >>  Internal
>> >> >> 05-25-1998 21:07:17.36 - Modem inf path: MDMUSRVI.INF
>> >> >> 05-25-1998 21:07:17.36 - Modem inf section: Modem4
>> >> >> 05-25-1998 21:07:17.59 - 115200,N,8,1
>> >> >> 05-25-1998 21:07:17.59 - 115200,N,8,1
>> >> >> 05-25-1998 21:07:17.59 - Initializing modem.
>> >> >> 05-25-1998 21:07:17.59 - Send: AT<cr>
>> >> >> 05-25-1998 21:07:17.59 - Recv: AT<cr>
>> >> >> 05-25-1998 21:07:17.71 - Recv: <cr><lf>OK<cr><lf>
>> >> >> 05-25-1998 21:07:17.71 - Interpreted response: Ok
>> >> >> 05-25-1998 21:07:17.71 - Send: AT&F1<cr>
>> >> >> 05-25-1998 21:07:17.71 - Recv: AT&F1<cr>
>> >> >> 05-25-1998 21:07:17.84 - Recv: <cr><lf>OK<cr><lf>
>> >> >> 05-25-1998 21:07:17.84 - Interpreted response: Ok
>> >> >> 05-25-1998 21:07:17.84 - Send:
ATS7=60S19=0L0M1&M4&K1&H1&R2&I0B0X4<c
>> r>
>> >> >> 05-25-1998 21:07:17.84 - Recv:
ATS7=60S19=0L0M1&M4&K1&H1&R2&I0B0X4<c
>> r>
>> >> >> 05-25-1998 21:07:17.97 - Recv: <cr><lf>OK<cr><lf>
>> >> >> 05-25-1998 21:07:17.97 - Interpreted response: Ok
>> >> >> 05-25-1998 21:07:17.97 - Dialing.
>> >> >> 05-25-1998 21:07:17.97 - Send: ATDT;<cr>
>> >> >> 05-25-1998 21:07:17.97 - Recv: ATDT;<cr>
>> >> >> 05-25-1998 21:07:19.92 - Recv: <cr><lf>OK<cr><lf>
>> >> >> 05-25-1998 21:07:19.92 - Interpreted response: Ok
>> >> >> 05-25-1998 21:07:19.93 - Dialing.
>> >> >> 05-25-1998 21:07:19.93 - Send: ATDT#<cr>
>> >> >> 05-25-1998 21:07:19.93 - Recv: ATDT1<cr>
>> >> >> 05-25-1998 21:07:25.18 - Hanging up the modem.
>> >> >> 05-25-1998 21:07:25.18 - Send: <cr>
>> >> >> 05-25-1998 21:07:25.19 - Recv: <cr><lf>NO CARRIER<cr><lf>
>> >> >> 05-25-1998 21:07:25.19 - Interpreted response: No Carrier
>> >> >> 05-25-1998 21:07:25.19 - Send: ATH<cr>
>> >> >> 05-25-1998 21:07:25.19 - Recv: ATH<cr>
>> >> >> 05-25-1998 21:07:25.32 - Recv: <cr><lf>OK<cr><lf>
>> >> >> 05-25-1998 21:07:25.32 - Interpreted response: Ok
>> >> >> 05-25-1998 21:07:25.32 - 115200,N,8,1
>> >> >> 05-25-1998 21:07:25.32 - Session Statistics:
>> >> >> 05-25-1998 21:07:25.32 -                Reads : 105 bytes
>> >> >> 05-25-1998 21:07:25.32 -                Writes: 62 bytes
>> >> >> 05-25-1998 21:07:25.32 - Sportster Voice 33.6 PnP FAX Internal
>> >>  closed.
>> >> >>
>> >> >> 05-25-1998 21:07:37.77 - Sportster Voice 33.6 PnP FAX Internal in
>> >>  use.
>> >> >> 05-25-1998 21:07:37.79 - Modem type: Sportster Voice 33.6 PnP FAX
>> >> >>  Internal
>> >> >> 05-25-1998 21:07:37.79 - Modem inf path: MDMUSRVI.INF
>> >> >> 05-25-1998 21:07:37.79 - Modem inf section: Modem4
>> >> >> 05-25-1998 21:07:38.02 - 115200,N,8,1
>> >> >> 05-25-1998 21:07:38.02 - 115200,N,8,1
>> >> >> 05-25-1998 21:07:38.04 - 115200,N,8,1
>> >> >> 05-25-1998 21:08:04.54 - Hanging up the modem.
>> >> >> 05-25-1998 21:08:04.54 - Hardware hangup by lowering DTR.
>> >> >> 05-25-1998 21:08:07.74 - Send: ATH<cr>
>> >> >> 05-25-1998 21:08:07.74 - Recv: ATH<cr>
>> >> >> 05-25-1998 21:08:07.87 - Recv: <cr><lf>OK<cr><lf>
>> >> >> 05-25-1998 21:08:07.87 - Interpreted response: Ok
>> >> >> 05-25-1998 21:08:07.87 - 115200,N,8,1
>> >> >> 05-25-1998 21:08:07.87 - Session Statistics:
>> >> >> 05-25-1998 21:08:07.87 -                Reads : 13 bytes
>> >> >> 05-25-1998 21:08:07.87 -                Writes: 7 bytes
>> >> >> 05-25-1998 21:08:07.87 - Sportster Voice 33.6 PnP FAX Internal
>> >>  closed.
>> >> >>
>> >> >> 05-25-1998 21:08:28.53 - Sportster Voice 33.6 PnP FAX Internal in
>> >>  use.
>> >> >> 05-25-1998 21:08:28.55 - Modem type: Sportster Voice 33.6 PnP FAX
>> >> >>  Internal
>> >> >> 05-25-1998 21:08:28.55 - Modem inf path: MDMUSRVI.INF
>> >> >> 05-25-1998 21:08:28.55 - Modem inf section: Modem4
>> >> >> 05-25-1998 21:08:28.77 - 115200,N,8,1
>> >> >> 05-25-1998 21:08:28.77 - 115200,N,8,1
>> >> >> 05-25-1998 21:08:28.79 - 115200,N,8,1
>> >> >> 05-25-1998 21:14:40.90 - Session Statistics:
>> >> >> 05-25-1998 21:14:40.90 -                Reads : 3732 bytes
>> >> >> 05-25-1998 21:14:40.90 -                Writes: 81 bytes
>> >> >> 05-25-1998 21:14:40.90 - Sportster Voice 33.6 PnP FAX Internal
>> >>  closed.
>> >> >> 05-25-1998 21:20:39.70 - Sportster Voice 33.6 PnP FAX Internal in
>> >>  use.
>> >> >> 05-25-1998 21:20:39.72 - Modem type: Sportster Voice 33.6 PnP FAX
>> >> >>  Internal
>> >> >> 05-25-1998 21:20:39.73 - Modem inf path: MDMUSRVI.INF
>> >> >> 05-25-1998 21:20:39.73 - Modem inf section: Modem4
>> >> >> 05-25-1998 21:20:39.94 - 115200,N,8,1
>> >> >> 05-25-1998 21:20:39.94 - 115200,N,8,1
>> >> >> 05-25-1998 21:20:39.94 - Initializing modem.
>> >> >> 05-25-1998 21:20:39.94 - Send: AT<cr>
>> >> >> 05-25-1998 21:20:40.02 - Recv: AT<cr>
>> >> >> 05-25-1998 21:20:40.06 - Recv: <cr><lf>OK<cr><lf>
>> >> >> 05-25-1998 21:20:40.06 - Interpreted response: Ok
>> >> >> 05-25-1998 21:20:40.06 - Send: AT&F1<cr>
>> >> >> 05-25-1998 21:20:40.06 - Recv: AT&F1<cr>
>> >> >> 05-25-1998 21:20:40.15 - Recv: <cr><lf>OK<cr><lf>
>> >> >> 05-25-1998 21:20:40.15 - Interpreted response: Ok
>> >> >> 05-25-1998 21:20:40.15 - Send:
ATS7=60S19=0L0M1&M4&K1&H1&R2&I0B0X4<c
>> r>
>> >> >> 05-25-1998 21:20:40.16 - Recv:
ATS7=60S19=0L0M1&M4&K1&H1&R2&I0B0X4<c
>> r>
>> >> >> 05-25-1998 21:20:46.49 - Recv: <cr><lf>OK<cr><lf>
>> >> >> 05-25-1998 21:20:46.49 - Interpreted response: Ok
>> >> >> 05-25-1998 21:20:46.55 - Waiting for a call.
>> >> >> 05-25-1998 21:20:46.55 - Send: at#cid=1<cr>
>> >> >> 05-25-1998 21:20:46.55 - Recv: at#cid=1<cr>
>> >> >> 05-25-1998 21:20:46.68 - Recv: <cr><lf>OK<cr><lf>
>> >> >> 05-25-1998 21:20:46.68 - Interpreted response: Ok
>> >> >> 05-25-1998 21:20:56.99 - Hanging up the modem.
>> >> >> 05-25-1998 21:20:56.99 - Session Statistics:
>> >> >> 05-25-1998 21:20:56.99 -                Reads : 78 bytes
>> >> >> 05-25-1998 21:20:56.99 -                Writes: 54 bytes
>> >> >> 05-25-1998 21:20:56.99 - Sportster Voice 33.6 PnP FAX Internal
>> >>  closed.
>> >> >>
>> >> >> 05-25-1998 21:21:11.92 - Sportster Voice 33.6 PnP FAX Internal in
>> >>  use.
>> >> >> 05-25-1998 21:21:11.95 - Modem type: Sportster Voice 33.6 PnP FAX
>> >> >>  Internal
>> >> >> 05-25-1998 21:21:11.95 - Modem inf path: MDMUSRVI.INF
>> >> >> 05-25-1998 21:21:11.95 - Modem inf section: Modem4
>> >> >> 05-25-1998 21:21:12.18 - 115200,N,8,1
>> >> >> 05-25-1998 21:21:12.18 - 115200,N,8,1
>> >> >> 05-25-1998 21:21:12.18 - Initializing modem.
>> >> >> 05-25-1998 21:21:12.18 - Send: AT<cr>
>> >> >> 05-25-1998 21:21:12.22 - Recv: AT<cr>
>> >> >> 05-25-1998 21:21:12.31 - Recv: <cr><lf>OK<cr><lf>
>> >> >> 05-25-1998 21:21:12.31 - Interpreted response: Ok
>> >> >> 05-25-1998 21:21:12.31 - Send: AT&F1<cr>
>> >> >> 05-25-1998 21:21:12.31 - Recv: AT&F1<cr>
>> >> >> 05-25-1998 21:21:12.43 - Recv: <cr><lf>OK<cr><lf>
>> >> >> 05-25-1998 21:21:12.43 - Interpreted response: Ok
>> >> >> 05-25-1998 21:21:12.43 - Send:
ATS7=60S19=0L0M1&M4&K1&H1&R2&I0B0X4<c
>> r>
>> >> >> 05-25-1998 21:21:12.44 - Recv:
ATS7=60S19=0L0M1&M4&K1&H1&R2&I0B0X4<c
>> r>
>> >> >> 05-25-1998 21:21:12.56 - Recv: <cr><lf>OK<cr><lf>
>> >> >> 05-25-1998 21:21:12.56 - Interpreted response: Ok
>> >> >> 05-25-1998 21:21:12.56 - Waiting for a call.
>> >> >> 05-25-1998 21:21:12.56 - Send: at#cid=1<cr>
>> >> >> 05-25-1998 21:21:12.57 - Recv: at#cid=1<cr>
>> >> >> 05-25-1998 21:21:12.69 - Recv: <cr><lf>OK<cr><lf>
>> >> >> 05-25-1998 21:21:12.69 - Interpreted response: Ok
>> >> >> 05-25-1998 21:27:49.60 - Recv: <cr><lf>RING<cr><lf>
>> >> >> 05-25-1998 21:27:49.60 - Interpreted response: Ring
>> >> >> 05-25-1998 21:27:53.87 - Recv: <cr><lf>RING<cr><lf>
>> >> >> 05-25-1998 21:27:53.87 - Interpreted response: Ring
>> >> >> 05-25-1998 21:27:53.87 - Answering the call.
>> >> >> 05-25-1998 21:27:53.87 - Send: ATA<cr>
>> >> >> 05-25-1998 21:27:53.87 - Recv: ATA<cr>
>> >> >> 05-25-1998 21:28:53.47 - Recv: <cr><lf>NO CARRIER<cr><lf>
>> >> >> 05-25-1998 21:28:53.47 - Interpreted response: No Carrier
>> >> >> 05-25-1998 21:29:15.99 - Initializing modem.
>> >> >> 05-25-1998 21:29:15.99 - Send: AT<cr>
>> >> >> 05-25-1998 21:29:15.99 - Recv: AT<cr>
>> >> >> 05-25-1998 21:29:15.99 - Hanging up the modem.
>> >> >> 05-25-1998 21:29:15.99 - Send: <cr>
>> >> >> 05-25-1998 21:29:17.12 - Send: ATH<cr>
>> >> >> 05-25-1998 21:29:17.12 - Recv: ATH<cr>
>> >> >> 05-25-1998 21:29:17.24 - Recv: <cr><lf>OK<cr><lf>
>> >> >> 05-25-1998 21:29:17.24 - Interpreted response: Ok
>> >> >> 05-25-1998 21:29:17.24 - 115200,N,8,1
>> >> >> 05-25-1998 21:29:17.24 - Session Statistics:
>> >> >> 05-25-1998 21:29:17.24 -                Reads : 132 bytes
>> >> >> 05-25-1998 21:29:17.24 -                Writes: 66 bytes
>> >> >> 05-25-1998 21:29:17.24 - Sportster Voice 33.6 PnP FAX Internal
>> >>  closed.
>> >> >> -------------------------------------
>> >> >>
>> >> >> Others peripherals
>> >> >> My modem is on COM 3 (3E8, IRQ 3).
>> >> >> I've checked twice, and no others peripherals were conflict with
>>  my
>> >> >>  modem.
>> >> >> Here's a list of my others peripherals with IRQ, I/O Addr & DMA
>> >> >> -------------------------------------
>> >> >> 3Com Fast EtherLink XL 10/100Mb TX Ethernet Adapter IRQ 9, x1000 -
>> >>  x103F
>> >> >>
>> >> >> Communications Port (COM1) IRQ 4, x03F8 - x03FF
>> >> >> Communications Port (COM3) IRQ 3, x03E8 - x03EF
>> >> >> Communications Port (COM4) IRQ 10, x02E8 - x02EF
>> >> >> ECP Printer Port (LPT1) DMA 3, IRQ 7, x0378 - x037F, x0778 - x077F
>> >> >>
>> >> >> Creative Labs IDE controller IRQ 11, x0180 - x0187, x0306 - x0307
>> >> >> Creative Sound Blaster 16 Plug and Play DMA 1, DMA 5, IRQ 5, x0220
>>  -
>> >> >>  x022F,
>> >> >> x0330 - x0331,x0388 - x038B
>> >> >>
>> >> >> Intel 82371AB PCI Bus Master IDE Controllers IRQ 14, x01F0 -
>>  x01F7,
>> >>  x03F6
>> >> >>  -
>> >> >> x03F6, xE000 - xE007
>> >> >>
>> >> >> IRQ 15, x0170 - x0177,x0376 - x0376, , xE008 - xE00F
>> >> >> Primary IDE controller (single fifo) IRQ 14, x01F0 - x01F7, x03F6
>>  -
>> >> >>  x03F6,
>> >> >> xE000 - xE007
>> >> >> Secondary IDE controller (single fifo) IRQ 15, x0170 - x0177, x0376
>>  -
>> >> >>  x0376,
>> >> >> xE008 - xE00F
>> >> >>
>> >> >> Intel 82371AB PCI to USB Universal Host Controller IRQ 9, xD800 -
>> >>  xD81F
>> >> >> IRQ Holder for PCI Steering IRQ 9
>> >> >> Numeric data processor IRQ 13, x00F0 - x00F0
>> >> >> Programmable interrupt controller IRQ 2, x0020 - x0021, x00A0 -
>> >>  x00A1,
>> >> >> x04D0 - x04D1
>> >> >> PS/2 Compatible Mouse Port IRQ 12
>> >> >> Standard 101/102-Key or Microsoft Natural Keyboard IRQ 1, x0060 -
>> >>  x0060,
>> >> >> x0064 - x0064
>> >> >> Standard Floppy Disk Controller DMA 2, IRQ 6, x03F2 - x03F5
>> >> >> System CMOS/real time clock IRQ 8, x0070 - x0071
>> >> >> System timer IRQ 0, x0040 - x0043
>> >> >> WinFast 3D S600 IRQ 9, x000A0000 - x000AFFFF, x000B0000 -
x000BFFFF,
>> >> >> x000C0000 - x000C7FFF
>> >> >> x03000000 - x0300FFFF, x03B0 - x03BB, x03C0 - x03DF, xE0000000 -
>> >> >>  xE3FFFFFF
>> >> >> -------------------------------------
>> >> >>
>> >> >> Software running in the memory
>> >> >> I'm loading Norton Anti Virus Auto Protect when my Windows start
>>  up.
>> >> >>
>> >> >> Here's my Computer's configuration (Config.sys & Autoexec.Bat)
>> >> >> ---CONFIG.SYS--------------------------------------
>> >> >> DEVICE=C:\WINDOWS\HIMEM.SYS /TESTMEM:OFF
>> >> >> DEVICE=C:\WINDOWS\EMM386.EXE NOEMS NOVCPI
>> >> >> FILES=100
>> >> >> BUFFERS=40
>> >> >> DOS=HIGH,UMB
>> >> >> SHELL=C:\COMMAND.COM C:\ /P /E:1024
>> >> >> DEVICEHIGH=C:\TOOLS\CTSB16.SYS /UNIT=0 /WIN95 /BLASTER=A:220 I:5
>>  D:1
>> >>  H:5
>> >> >> DEVICEHIGH=C:\TOOLS\CTMMSYS.SYS
>> >> >> DEVICEHIGH=C:\TOOLS\OAKCDROM.SYS /D:TEAC-CDI
>> >> >>
>> >> >> ---AUTOEXEC.BAT-------------------------------------
>> >> >> @ECHO OFF
>> >> >> PROMPT $P$G
>> >> >> SET PATH=C:\WINDOWS;C:\WINDOWS\COMMAND;C:\CLIPPER;C:\TOOLS;C:\
>> >> >> SET LIB=C:\CLIPPER
>> >> >> SET INCLUDE=C:\CLIPPER
>> >> >> SET CLIPPER=F100
>> >> >> SET TEMP=C:\WINDOWS\TEMP
>> >> >> SET TMP=C:\WINDOWS\TEMP
>> >> >> SET SWP=C:\WINDOWS\TEMP
>> >> >> SET NU=C:\TOOLS
>> >> >> SET SOUND=C:\PROGRA~1\CREATIVE
>> >> >> SET MIDI=SYNTH:1 MAP:E
>> >> >> SET BLASTER=A220 I5 D1 H5 P330 T6
>> >> >> LH C:\PROGRA~1\SYSTEM~1\NAVDX.EXE /Startup
>> >> >> -----------------------------------------------------
>> >> >>
>> >> >> Communications software being used with my modem
>> >> >> 1. Windows Dial Up Networking to connect to my Internet Provider
>> >> >>    (Dial Up Adapter, Point to Point & TCP/IP Protocol)
>> >> >> 2. LapLink ver 7.5 for Windows 95
>> >> >> 3. Symantec Win Fax Pro 8.0 to send and receive faxes
>> >> >>
>> >> >>
>> >> >> BTW, there's some question
>> >> >> 1. If you send in my modem for service/repair, do I receive a
>> >>  replacement
>> >> >> for my modem ?
>> >> >>    Could you send me a replacement because I need a modem to send
>>  &
>> >> >>  receive
>> >> >> data about 2-3 MB
>> >> >>    (sometimes up to 5 MB) a week from my client in different city.
>> >> >> 2. Is there a cost for service/repair my modem ?
>> >> >> 3. It's about 56K Upgrade, is it for US & Canadian customer only ?
>> >> >>    How about customer who living outside US & Canadian ?
>> >> >>    Can I (Indonesian Customer) use this 56K Upgrade program to
>> >>  upgrade
>> >> >>  my
>> >> >> modem with the same price ?
>> >> >>
>> >> >> Thank you for answering.
>> >> >>
>> >> >>
>> >> >>
>> >> >>
>> >> >>
>> >> >>
>> >> >---------------------------- 5/28/98 --------------------------
>> >> >Hello,
>> >> >Thank you for contacting 3Com Online Support.
>> >> >The modem you have requires a board swap to upgrade it. Unfortunately
>> >>  the
>> >> >modem you have is a US/Canada model, which means you likely can not
>>  swap
>> >>  it
>> >> >with the support group you have locally that is handling the
>>  upgrade.
>> >>  You
>> >> >can find them through the web site
>> >> >http://www.3com.com/inside/regionaljump.html#asi
>> >> >
>> >> >and check if they will do that for you. For you to swap it at our
>> >>  location
>> >> >in the United States you would need to pay for shipping and duty,
>>  etc.
>> >> which
>> >> >may result in a cost more than if you bought a new modem.  This is
>>  the
>> >>  same
>> >> >with repairs. Cross shipping is not possible without the sizable
>> >>  depostit
>> >> >and the same shipping restrictions.
>> >> >**Please paste all previous correspondence in your reply.**
>> >> >Thank you,
>> >> >Sarah K.
>> >> >3Com Online Support
>> >> >
>> >>
>> >> Hello 3Com Online Support,
>> >> Thank you for answering my quetions
>> >> Do you suggest me to buy a new one ??
>> >> I want to upgrade or repair it because I think it's cheaper than to
>>  buy
>> >>  a
>> >> new one
>> >> Right now it's too expensive to buy a new one.  My country has an
>> >>  economics
>> >> crisis.  Right now US$1 = Rp. 10000.
>> >> I bought my modem 1 year ago about Rp. 400000 (US$1 = Rp.2500)
>> >> Could you imagine how cost its price right now ? I've asked the
>>  computer
>> >> shop about
>> >> the new one's price. For USR56K its price is about Rp. 1000000 &
>>  USR33,6
>> >>  is
>> >> about
>> >> Rp. 875000
>> >> I've checked to 3Com Australia and they won't help me to get my modem
>> >>  works
>> >> fine.
>> >> If you still can not help me and then what I have to do with my USR
>>  33,6
>> >>  Int
>> >> Voice ??
>> >> Do I have to throw it away and tell to myself not to buy it again
>>  cause
>> >>  its
>> >> support is suck ??
>> >>
>> >> Please help me.
>> >> ************************************************************
>> >>                         Endra Prasilanto. N
>> >>                       Bandung  -  Indonesia
>> >>                    Endra.Prasilanto@IBM.NET
>> >>                         UIN ICQ : 1448890
>> >> ************************************************************
>> >>
>> >Hello 3Com Customer,
>> >
>> >Thank you for contacting 3Com Online Support. I understand that you can
>>  not
>> >connect to your ISP.
>> >
>> >You stated that your modem is installed on Com 3 Irq 3. I believe your
>> modem
>> >is conflicting with Com 2. The modem is not properly configured for
>>  your
>> >system. Intermittent functionality is a classic sign of an interrupt
>>  (IRQ)
>> >conflict. This means either the COM or the IRQ settings is being shared
>>  by
>> >another device. I suggest you move your sound card off of Irq 5. I
>>  suggest
>> >you configure your modem for Com 3 Irq 5.
>> >
>> >Please visit the following site to locate a distributor nearest you.
>> >
>> >http://www.3com.com/0files/world/index.html
>> >
>> >
>> >Please feel free to contact us with any further questions or concerns.
>> >
>> >******************(Post all replies under this
message)******************
>> *
>> >
>> >Thank you for your time,
>> >
>> >Gina D.
>> >3Com Online Support
>> >#GEN:1 #HW:9
>> >
>> Thank you for answering my e-mail
>> You seems didn't read my hardware profile.
>> I'm not using COM2(IRQ3,2F8).  I'm using COM1(IRQ 4, x03F8 - x03FF) and
>> COM4(IRQ 10, x02E8 - x02EF)
>> I've checked over and over, I didn't see my modem was conflict with my
>>  other
>> peripherals.
>> I've tried to disable all Serial & Paralel Port, but I still have the
>>  same
>> problem with
>> my USR.
>>
>>
>Hello 3Com Customer,
>
>Thank you for contacting 3Com Online Support. I understand you are having a
>problem with your Sportster modem and you are in Indonesia.
>
>There is a local 3Com representative in your area, the numer is 001 800 61
>009. Please contact this representative, they will be able to help you
>further.
>
>In the meantime, you will be able to download the newest inf. files from
>www.usr.com/home/online/files_f.htm.
>
>Please copy these files on to a floppy disk. These files are mdm3com.inf,
>mdm3comv.inf, and 3comwave.inf.  When you have copied these files on to the
>disk you will need to uninstall the modem and delete a few files from your
>computer. The files that you need to delete are located in the Windows\INF
>directory. The files that you need to delete are usrspx2.inf, usrspvx2.inf,
>usrwavx2.inf, mdmusrsp.inf, drvdata.bin and drvidx.bin.
>
> To uninstall your modem you will need to go into the Control Panel and
open
>the Modems icon. In here highlight the modem and click on remove. Now close
>this screen.
>
> If you originally installed the modem as Plug N Play, then you will need
to
>shut the system down, wait a few moments, then re-boot: the modem should be
>detected, and the system will ask for a diskette from the manufacturer: use
>the disk with the new INF files.
>
> If the modem is jumpered, open the Modems icon again. In here, Do Not have
>the Modem Install Wizard detect the modem, but instead choose "Select from
a
>list". When it asks you to pick a driver for the modem select Have Disk,
and
>in the following window, type in the drive label for your floppy disk (e.g,
>A:\). This will use the files on the disk to install your modem. Then
finish
>the install process, selecting the com port the modem is using.
>
>Please feel free to contact us with any further questions or concerns.
>
>(Post all replies under this message.)
>
>Thank you,
>
>Nell D.
>3Com Online Support
>#SW:2
>

I've followed the instructions, but my modem is getting worse

I've consulted with my friend over the internet. He said that the problem
was on my modem's BIOS chip.  He's had the same problem with me
about his USR modem (model 1171).  Then he told me to ask to USR
support to change/replace my modem's BIOS chip.  Since my modem has
a socket for its BIOS chip, my friend suggest me to ask to USR support to
send the new BIOS chip for USR model 1171 and he told me to change it
myself. Is it true ??
Anyone can help me ??
Please send me an e-mail to Aegis@IBM.NET


Thank you for helping me
Regards,
Endra Prasilanto. N