🚀 go-pugleaf

Pepe Duran <pepe_d@bigfoot.com> wrote in message
news:oR4e6.97640$xW4.742906@news-server.bigpond.net.au...

> Thanks for your reply Rod.

> Yes DEFINITELY only one modem installed.

> It has been suggested to me that I may have the wrong driver.

Thats why I commented in the modem log at the top, it
looks like the right one. Specially that PURETE~1.INF,
the short of PureTek, the manufacturer of the Web Excels.

> I downloaded the driver from the Australian distributor of this modem.
> http://www.protac.com.au/files/modem/index.html

> I will try uninstalling and just let windows install the driver from WIN98

Yeah, would be worth trying that.

Damned odd that the diagnostic/more info can
talk to the  modem but the DUN connectoid cant.

Did it ever work, just stopped working or has never worked ?

Looks like its not installed properly if its never
worked,  something got mangled during the install.


> "Rod Speed" <rod_speed@yahoo.com> wrote in message
> news:3a78d30e$1@news.iprimus.com.au...
> >
> > Pepe Duran <pepe_d@bigfoot.com> wrote in message
> > news:F44e6.97583$xW4.742442@news-server.bigpond.net.au...
> >
> > > Can  anybody help me with a modem problem.
> > > Modem is a Web Excel 56k External Modem. Computer is a old
> > > (guessing at 1995 vintage) IBM Aptiva, Operating system is Win 98 SE.
> > > Control Panel \ System  \ device Manager \ modem
> > > looks ok, no asterisk or question marks.
> >
> > Thats just the very basic stuff, no resource conflicts.
> >
> > > Control Panel \ Modem \ More Info \ Diagnostics
> > > all comes up ok with all the relevant details.
> >
> > Thats rather odd. Because it can clearly communicate
> > with the modem to get that diagnostic stuff.
> >
> > > When I go to dial out I get a "Modem not Found " error.
> > > And the error log looks like this.
> >
> > > 02-01-2001 11:52:05.59 - 56000bps External Fax Voice Modem in use.
> > > 02-01-2001 11:52:05.59 - Modem type: 56000bps External Fax Voice Modem
> > > 02-01-2001 11:52:05.59 - Modem inf path: PURETE~1.INF
> >
> > That basically correct.
> >
> > > 02-01-2001 11:52:05.59 - Modem inf section: Modem_6
> > > 02-01-2001 11:52:05.82 - 115200,N,8,1
> > > 02-01-2001 11:52:05.85 - 115200,N,8,1
> > > 02-01-2001 11:52:05.85 - Initializing modem.
> > > 02-01-2001 11:52:05.85 - Send: AT<cr>
> > > 02-01-2001 11:52:07.85 - Recv: <no response>
> > > 02-01-2001 11:52:07.85 - WARNING: Unrecognized response.  Retrying...
> > > 02-01-2001 11:52:07.85 - Send: AT<cr>
> > > 02-01-2001 11:52:09.85 - Recv: <no response>
> > > 02-01-2001 11:52:09.85 - WARNING: Unrecognized response.  Retrying...
> > > 02-01-2001 11:52:09.85 - Send: AT<cr>
> > > 02-01-2001 11:52:11.85 - Recv: <no response>
> > > 02-01-2001 11:52:11.85 - WARNING: Unrecognized response.  Retrying...
> > > 02-01-2001 11:52:11.85 - Send: AT<cr>
> > > 02-01-2001 11:52:13.85 - Recv: <no response>
> > > 02-01-2001 11:52:13.85 - WARNING: Unrecognized response.  Retrying...
> > > 02-01-2001 11:52:13.85 - Send: AT<cr>
> > > 02-01-2001 11:52:15.85 - Recv: <no response>
> >
> > Its getting no response at all from the modem,
> > but does when it runs the diagnostic tab.
> >
> > > 02-01-2001 11:52:15.85 - ERROR: Unable to recover from unrecognized
> > > response.
> > > 02-01-2001 11:52:15.87 - Hanging up the modem.
> > > 02-01-2001 11:53:37.81 - Session Statistics:
> > > 02-01-2001 11:53:37.81 -                Reads : 0 bytes
> > > 02-01-2001 11:53:37.81 -                Writes: 15 bytes
> > > 02-01-2001 11:53:37.81 - 56000bps External Fax Voice Modem closed.
> >
> > > Anybody have any suggestions on what is wrong.
> >
> > You sure you havent got more than one modem installed ?
> > It isnt hard to do that and its not surprising that one of them
> > does the diagnostic fine but the other thats been setup in that
> > DUN connectoid isnt responding because that other phantom
> > modem isnt really there.
> >
> > How many modems are visible in
> > Control Panel \ System  \ device Manager \ modem
> >
> > If there is more than one, delete them all. Turn the modem off.
> > Reboot the system with the modem off.
> > Turn the system off again, turn the modem on,
> > boot the system again and install the modem thats seen.
> >
> >
> >
>
>