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Article View: alt.comp.hardware.aptiva
Article #15

Re: Help with modem.

#15
From: GS
Date: Thu, 01 Feb 2001 05:40
126 lines
6231 bytes
Hang on... go to basics here....

what is the modem command at?? to turn results on... v?

sounds like someone might have an extra dial string set...

"Rod Speed" <rod_speed@yahoo.com> wrote in message
news:3a78f2cb$1@news.iprimus.com.au...
>
> Pepe Duran <pepe_d@bigfoot.com> wrote in message
> news:oR4e6.97640$xW4.742906@news-server.bigpond.net.au...
>
> > Thanks for your reply Rod.
>
> > Yes DEFINITELY only one modem installed.
>
> > It has been suggested to me that I may have the wrong driver.
>
> Thats why I commented in the modem log at the top, it
> looks like the right one. Specially that PURETE~1.INF,
> the short of PureTek, the manufacturer of the Web Excels.
>
> > I downloaded the driver from the Australian distributor of this modem.
> > http://www.protac.com.au/files/modem/index.html
>
> > I will try uninstalling and just let windows install the driver from
WIN98
>
> Yeah, would be worth trying that.
>
> Damned odd that the diagnostic/more info can
> talk to the  modem but the DUN connectoid cant.
>
> Did it ever work, just stopped working or has never worked ?
>
> Looks like its not installed properly if its never
> worked,  something got mangled during the install.
>
>
> > "Rod Speed" <rod_speed@yahoo.com> wrote in message
> > news:3a78d30e$1@news.iprimus.com.au...
> > >
> > > Pepe Duran <pepe_d@bigfoot.com> wrote in message
> > > news:F44e6.97583$xW4.742442@news-server.bigpond.net.au...
> > >
> > > > Can  anybody help me with a modem problem.
> > > > Modem is a Web Excel 56k External Modem. Computer is a old
> > > > (guessing at 1995 vintage) IBM Aptiva, Operating system is Win 98
SE.
> > > > Control Panel \ System  \ device Manager \ modem
> > > > looks ok, no asterisk or question marks.
> > >
> > > Thats just the very basic stuff, no resource conflicts.
> > >
> > > > Control Panel \ Modem \ More Info \ Diagnostics
> > > > all comes up ok with all the relevant details.
> > >
> > > Thats rather odd. Because it can clearly communicate
> > > with the modem to get that diagnostic stuff.
> > >
> > > > When I go to dial out I get a "Modem not Found " error.
> > > > And the error log looks like this.
> > >
> > > > 02-01-2001 11:52:05.59 - 56000bps External Fax Voice Modem in use.
> > > > 02-01-2001 11:52:05.59 - Modem type: 56000bps External Fax Voice
Modem
> > > > 02-01-2001 11:52:05.59 - Modem inf path: PURETE~1.INF
> > >
> > > That basically correct.
> > >
> > > > 02-01-2001 11:52:05.59 - Modem inf section: Modem_6
> > > > 02-01-2001 11:52:05.82 - 115200,N,8,1
> > > > 02-01-2001 11:52:05.85 - 115200,N,8,1
> > > > 02-01-2001 11:52:05.85 - Initializing modem.
> > > > 02-01-2001 11:52:05.85 - Send: AT<cr>
> > > > 02-01-2001 11:52:07.85 - Recv: <no response>
> > > > 02-01-2001 11:52:07.85 - WARNING: Unrecognized response.
Retrying...
> > > > 02-01-2001 11:52:07.85 - Send: AT<cr>
> > > > 02-01-2001 11:52:09.85 - Recv: <no response>
> > > > 02-01-2001 11:52:09.85 - WARNING: Unrecognized response.
Retrying...
> > > > 02-01-2001 11:52:09.85 - Send: AT<cr>
> > > > 02-01-2001 11:52:11.85 - Recv: <no response>
> > > > 02-01-2001 11:52:11.85 - WARNING: Unrecognized response.
Retrying...
> > > > 02-01-2001 11:52:11.85 - Send: AT<cr>
> > > > 02-01-2001 11:52:13.85 - Recv: <no response>
> > > > 02-01-2001 11:52:13.85 - WARNING: Unrecognized response.
Retrying...
> > > > 02-01-2001 11:52:13.85 - Send: AT<cr>
> > > > 02-01-2001 11:52:15.85 - Recv: <no response>
> > >
> > > Its getting no response at all from the modem,
> > > but does when it runs the diagnostic tab.
> > >
> > > > 02-01-2001 11:52:15.85 - ERROR: Unable to recover from unrecognized
> > > > response.
> > > > 02-01-2001 11:52:15.87 - Hanging up the modem.
> > > > 02-01-2001 11:53:37.81 - Session Statistics:
> > > > 02-01-2001 11:53:37.81 -                Reads : 0 bytes
> > > > 02-01-2001 11:53:37.81 -                Writes: 15 bytes
> > > > 02-01-2001 11:53:37.81 - 56000bps External Fax Voice Modem closed.
> > >
> > > > Anybody have any suggestions on what is wrong.
> > >
> > > You sure you havent got more than one modem installed ?
> > > It isnt hard to do that and its not surprising that one of them
> > > does the diagnostic fine but the other thats been setup in that
> > > DUN connectoid isnt responding because that other phantom
> > > modem isnt really there.
> > >
> > > How many modems are visible in
> > > Control Panel \ System  \ device Manager \ modem
> > >
> > > If there is more than one, delete them all. Turn the modem off.
> > > Reboot the system with the modem off.
> > > Turn the system off again, turn the modem on,
> > > boot the system again and install the modem thats seen.
> > >
> > >
> > >
> >
> >
>
>
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From: "GS" <gs@nq.net>
Newsgroups: alt.comp.hardware.aptiva,aus.comms,comp.modems,comp.sys.ibm.pc.hardware
Subject: Re: Help with modem.
Date: Thu, 1 Feb 2001 15:40:20 +1000
Organization: Customer of Connect.com.au Pty. Ltd.
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Message-ID: <95ass5$ssn$1@gnamma.connect.com.au>
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