Re: HELP: HP Scanjet 4C problem

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Article #1792

#1792

From: Amit Bar
Date: Thu, 02 Dec 1999 00:00

36 lines
2707 bytes

Thank you all for your advices. Finally, the only thing
which helped was to install Win 98 once more.
Kind regards,
Allon.
> Dear people,
>
> My HP Scanjet 4C flatbed scanner (SCSI-connection) has a communication
> error. While all cables are connected correctly and the scanner is turned
> on, I get the following message (translated from Dutch) in the
> TWAIN-program:
> ======================================
> Sorry, communication with your scanner is not possible.
>
> Your scanner is being used by another application or is turned OFF. Close
> the other application or put the scanner ON and restart DeskScan.
> ======================================
> The scanner has fulfilled it's duty for about two years without any
similar
> problems. The scan software I use is: HP Deskscan II. I have downloaded a
> new driver (SJ169DU) and installed once more, but without any positive
> results.
>
> HP helpdesk only gives support to people with scanners which are younger
> than one year. Therefore they want to charge for call-help (converted) $
25
> (what of course doesn't garantee a solution).
>
> Does someone heve any suggestions to solve this problem?
>
> Thanks in advance for your advice!
>
> With kind regards,
>
> Allon Bar.
>
>

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From: "Amit Bar" <amit@amitbar.demon.nl>
Subject: Re: HELP: HP Scanjet 4C problem
Date: 1999/12/02
Message-ID: <944115924.6469.0.pluto.c3adf972@news.demon.nl>
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