🚀 go-pugleaf

HOORAY!  After 6 months of messing around trying to get this rebate, I
finally got it.  Not from the manufacturer, NEWCOM (as if I expected it
from them), but from Fry's, the store that sold the product in the first
place.  It took a couple of follow-up calls to their accounting/customer
relations department before I was assured that the corporate office
would be sending out a check for the full amount of the rebate.  Sure
enough, the check arrived yesterday.

My advice to anyone else is to be very persistent and go to the seller
of the product.

Good luck.

In article <7hv6mn$j4r$1@nnrp1.deja.com>,
  harlanhml@my-dejanews.com wrote:
> This is how I finally decided to try to resolve the rebate stalemate
> with Newcom.  I still have a complaint filed with the Better Business
> Bureau that I was able to complete online over the Internet.
>
> This letter was sent to the store that sold me the CD-ROM drive after
I
> talked to a representative from their accounting department.
>
> Good luck everyone!
>
> May 19, 1999
>
> To Whom It May Concern:
> Yesterday I spoke to XXX regarding a rebate from the Newcom company
that
> I never received.  With this fax you will find a copy of the sales
> receipt, a photocopy of the box flap (minus the UPC code), my warranty
> registration card and a complaint filed with the Better Business
Bureau.
>
> The following summarizes my saga of trying to obtain the rebate.
>
> 	Purchased 32X CD-ROM at Fry's in FV on 12/14/98.  S/N ########
> 	Mailed rebate information with UPC code on 12/16/98.
> 	Called Newcom 1/26/99, 818-597-3200 talked to Venitia.  Will
> research my claim.
> 	Called Newcom 2/23/99 multiple times during the day.  Voice mail
> all day.
> 	Filed complaint with Better Business Bureau on 2-23-99.
> 	Called Newcom, message left with Cecil Hicks, no response or
> call back.
> 	Numerous other calls to Newcom.  Always voice mail and no human
> contact.
>
> Apparently obtaining a rebate from Newcom is a very big problem.
There
> are hundreds of postings on the Internet newsgroups about others that
> have not received their rebates either.
>
> I hope that Fry's no longer sells any product(s) that are marketed or
> produced by the Newcom company.  I for one would never purchase one of
> their products again.  If none of the large computer supply chains
> carried their products, they would soon be out of business.  Because
of
> their sub-standard business practices, failure to honor advertised
> rebates and lack of consideration for their customers, they do not
> deserve a place in the marketplace.  There are many other companies
that
> produce the same product.  These companies also offer rebates and
honor
> them in a timely and honest manner.
>
> Advertising a rebate then failing to honor it is a deceptive business
> practice to say the least.  While I do not hold Fry's responsible for
> Newcom's failure to pay the rebate I do hope that Fry's will not
promote
> the Newcom company and their dishonest business practices anymore.
> I do however think that Fry's should honor this rebate then use their
> corporate clout to pursue legal action against Newcom for deceptive
> advertising.
>
> Please contact me if you have any further questions.
>
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>


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