🚀 go-pugleaf

On Wed, 19 May 1999 20:24:58 GMT, harlanhml@my-dejanews.com wrote:

>This is how I finally decided to try to resolve the rebate stalemate
>with Newcom.  I still have a complaint filed with the Better Business
>Bureau that I was able to complete online over the Internet.
>
>This letter was sent to the store that sold me the CD-ROM drive after I
>talked to a representative from their accounting department.
>
>Good luck everyone!
>
>
>May 19, 1999
>
>To Whom It May Concern:
>Yesterday I spoke to XXX regarding a rebate from the Newcom company that
>I never received.  With this fax you will find a copy of the sales
>receipt, a photocopy of the box flap (minus the UPC code), my warranty
>registration card and a complaint filed with the Better Business Bureau.
>
>The following summarizes my saga of trying to obtain the rebate.
>
>	Purchased 32X CD-ROM at Fry's in FV on 12/14/98.  S/N ########
>	Mailed rebate information with UPC code on 12/16/98.
>	Called Newcom 1/26/99, 818-597-3200 talked to Venitia.  Will
>research my claim.
>	Called Newcom 2/23/99 multiple times during the day.  Voice mail
>all day.
>	Filed complaint with Better Business Bureau on 2-23-99.
>	Called Newcom, message left with Cecil Hicks, no response or
>call back.
>	Numerous other calls to Newcom.  Always voice mail and no human
>contact.
>
>Apparently obtaining a rebate from Newcom is a very big problem.  There
>are hundreds of postings on the Internet newsgroups about others that
>have not received their rebates either.
>
>I hope that Fry's no longer sells any product(s) that are marketed or
>produced by the Newcom company.  I for one would never purchase one of
>their products again.  If none of the large computer supply chains
>carried their products, they would soon be out of business.  Because of
>their sub-standard business practices, failure to honor advertised
>rebates and lack of consideration for their customers, they do not
>deserve a place in the marketplace.  There are many other companies that
>produce the same product.  These companies also offer rebates and honor
>them in a timely and honest manner.
>
>Advertising a rebate then failing to honor it is a deceptive business
>practice to say the least.  While I do not hold Fry's responsible for
>Newcom's failure to pay the rebate I do hope that Fry's will not promote
>the Newcom company and their dishonest business practices anymore.
>I do however think that Fry's should honor this rebate then use their
>corporate clout to pursue legal action against Newcom for deceptive
>advertising.
>
>Please contact me if you have any further questions.
>
>
>--== Sent via Deja.com http://www.deja.com/ ==--
>---Share what you know. Learn what you don't.---

what I have seen that is very effective is to also contact one 
of the many PC magazines such as SMART COMPUTING or WINDOWS..In fact
all of them will follow up a grievance and these companies seem to get
their attention. There is still something to be said for the might of
the pen.