🚀 go-pugleaf

This is how I finally decided to try to resolve the rebate stalemate
with Newcom.  I still have a complaint filed with the Better Business
Bureau that I was able to complete online over the Internet.

This letter was sent to the store that sold me the CD-ROM drive after I
talked to a representative from their accounting department.

Good luck everyone!


May 19, 1999

To Whom It May Concern:
Yesterday I spoke to XXX regarding a rebate from the Newcom company that
I never received.  With this fax you will find a copy of the sales
receipt, a photocopy of the box flap (minus the UPC code), my warranty
registration card and a complaint filed with the Better Business Bureau.

The following summarizes my saga of trying to obtain the rebate.

	Purchased 32X CD-ROM at Fry's in FV on 12/14/98.  S/N ########
	Mailed rebate information with UPC code on 12/16/98.
	Called Newcom 1/26/99, 818-597-3200 talked to Venitia.  Will
research my claim.
	Called Newcom 2/23/99 multiple times during the day.  Voice mail
all day.
	Filed complaint with Better Business Bureau on 2-23-99.
	Called Newcom, message left with Cecil Hicks, no response or
call back.
	Numerous other calls to Newcom.  Always voice mail and no human
contact.

Apparently obtaining a rebate from Newcom is a very big problem.  There
are hundreds of postings on the Internet newsgroups about others that
have not received their rebates either.

I hope that Fry's no longer sells any product(s) that are marketed or
produced by the Newcom company.  I for one would never purchase one of
their products again.  If none of the large computer supply chains
carried their products, they would soon be out of business.  Because of
their sub-standard business practices, failure to honor advertised
rebates and lack of consideration for their customers, they do not
deserve a place in the marketplace.  There are many other companies that
produce the same product.  These companies also offer rebates and honor
them in a timely and honest manner.

Advertising a rebate then failing to honor it is a deceptive business
practice to say the least.  While I do not hold Fry's responsible for
Newcom's failure to pay the rebate I do hope that Fry's will not promote
the Newcom company and their dishonest business practices anymore.
I do however think that Fry's should honor this rebate then use their
corporate clout to pursue legal action against Newcom for deceptive
advertising.

Please contact me if you have any further questions.


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