🚀 go-pugleaf

On Sat, 28 Dec 1996 20:27:49 -0500, "Derek Buchler"
<stephers@sprynet.com> wrote:
>
>> >Chris, I can't understand why you're having so many problems with
>> >Netcetera while others are not, myself included.  Could it be....how shall
>> >I put this mildly?....operator error?
>
>> What has "operator error" got to do with downloading speed?
>
>EVERYTHING!  I have no idea what system your running or your configuration
>but it's no secret that a PC has to be optimized to run efficiently.  If
>you'd like some suggestions about how to optimize your system, we can
>discuss it either in email or in the appropriate newsgroup.  ITMT, didn't
>you also say that you were having problems connecting, not just d/l'ing
>messages?  It sounds like you have more than one problem here, not just
>just with Netcetera.
>
As I am a programmer (see previous messages) I am well able to
optimize my system.  Regarding my previous comments about connecting,
you know full well this was with NetcGold and not with other programs.
I am NOT having any other problems.  Please read my messages before
commenting on them.

>> It's far too expensive to call from here as well, as they charge $30 a
>> time for this.  They also promised email support BEFORE I purchased
>> their program but now they ignore me.  True, they once provided good
>> support but, now they have my money, I suppose they now have nothing
>> to use.  
>
>Sorry.  Can't comment on that since I wasn't privy to the conversation.  I
>only have your side of the story on this one.  Since you have yet to say
>one thing that's good about Netcetera, I'd have to treat it as
>"suspicious".
>
ARE YOU CALLING ME A LIAR???  There is no need for personal abuse.
Okay, the following is an extract of an email sent to their customers
on 28 October:

X-NCUSER: chris@abint.demon.co.uk
Received: from punt2.demon.co.uk using SMTP
Received: from punt-2.mail.demon.net by mailstore for
chris@abint.demon.co.uk
          id 846501628:20144:0; Mon, 28 Oct 96 11:20:28 GMT
Received: from fox.ps-consultants.co.uk ([193.133.49.212])
          by punt-2.mail.demon.net  id aa19863; 28 Oct 96 11:19 GMT
Received: from netcplus.com (ao121.du.pipex.com [193.130.254.121]) by
fox.ps-consultants.co.uk (8.6.12/8.6.9) with SMTP id MAA27981; Mon, 28
Oct 1996 12:19:16 GMT
Message-Id: <199610281219.MAA27981@fox.ps-consultants.co.uk>
Reply-To: olwent@netcplus.com
Date: Mon, 28 Oct 96 10:57:11 +0100
From: "Olwen Turner" <olwent@netcplus.com>
To: mmc@netcplus.com
Subject: Telephone support
MIME-Version: 1.0
Content-Type: text/plain; charset="us-ascii"
Content-Transfer-Encoding: 7bit
X-Mailer: NetcPlus 'Gold' - 2.62.01G (Development) (c)1994-1996

TO ALL REGISTERED USERS OF NETC
===================================

With effect from today's date, 28th October 1996, all telephone
support
will be charged at 25.00 (twenty five pounds) per hour with a minimum
charge of 15.00 (fifteen pounds).
------------------------------------------------------------------------------

I suggest you check your facts before insulting anyone & calling them
a liar.  BTW, I can support all my claims by evidence if necessary.


>> "Welcome the feedback"?  The last email I received from them was very
>> rude and remarked about (quote) "my gaul to complain".  Of course
>> there are bugs in every program.  This isn't the point.  I downloaded
>> four "upgrades" in as many weeks.   
>
>What's wrong with that?  Need I remind you about the disastrous early
>releases of Windows 3.0., or many of the other MS programs?
>
You cannot compare an OS with a simple program.....
  
>Other examples?  Sure.  I own a Matrox Millennium video card.  Go to their
>site and see how often they release drivers and bios upgrades.  It's a
>fine piece of hardware, but they are constantly releasing upgrades based
>upon F E E D B A C K from their users.  It's usually because someone ran
>into a problem, and notified them of it.
>
I gave them F E E D B A C K and got a rude email back.  Nothing since.

>> I couldn't even connect properly
>> with the first version of NetcGold I downloaded.  After many further
>> downloads, I contacted them and was told off in no uncertain terms
>> about (quote) "my gaul to complain".  These are the exact words they
>> used.  Do you call this "welcoming the feedback"? 
>
>Like I said earlier, I wasn't there, so I can't comment.  To do so would
>be unfair.
>
If you insist on calling me a liar, I still have the last email I
received from them with their statements to me.  You really should
trust people more.  After all, I believe you when you say you have no
connection with Netcetera.

>> Thanks for the offer, much appreciated.  However, I would prefer
>> support from the Netcetera people themselves, as I paid for this.
>> Obviously NG support isn't the answer.
>
>That's foolish, IMHO.  I don't care WHERE the support comes from.  I
>just care that I get it.  The net has a vast array or resources to offer. 
>You should use them.  God knows I have.  I've bought hardware and software
>before that I couldn't get configured for one reason or another.  It was
>thanks to newsgroups/web sites/mailing lists/faqs that I sorted my
>problems out.
>
Of course I use NGs for support, as I am now.  I have also helped many
people with problems in my own field.  However, Netcetera wrote the
program so they should be experts in it.  You know yourself that not
all messages get through to NGs. On the other hand, a properly run
business enterprise should be reliable. I paid Netcetera for support
so why shouldn't they give it?  

>From your statement above, I'm starting to suspect that no matter how or
>where help is offered to you, you probably won't accept it.  Tell me, can
>you mention anything you LIKE about Netcetera?  You obviously saw
>something positive in the program since you did register it.
>
I used the Lite version to try it out and it worked fine.  However,
when I paid for it, I was given the "new" NetcGold.

>> Does any of these issues include the ability to download news, as I
>> can no longer do so this my current version?  
>
>Surprise, surprise!  I used Netcetera to d/l the news that I'm now
>replying to.  
>
Good for you!  Of course, as you will appreciate, just because it
works on your system doesn't mean it works on all others.  When it
doesn't, it is up to Netcetera to *at least* TRY to sort it out and
simply not to ignore my emails.

>> As I cannot get any response from Netcetera, I would like to know how 
>> I can rely on any program from them.
>
>What's the difference?  You don't want to rely on the help from the
>newsgroups, and your are reluctant to rely on the Netc folks.  Please tell
>me what your exact symptons are.  How far into the d/l process do you get?
Nothing at all
>Are you 100% sure that your news server information is configured
>correctly (i.e. no typos)?
Yes, as it worked OK for a time & then stopped.
>  How much free hard disk space do you have?  
About 100 MG
>How fragmented is the HD? 
I defrag end of every month.
> How much RAM do you have installed?  
40 MG
>What other programs are running when you are on-line?  
Usually Netscape but no new programs were installed when it stopped
working.
>
>Fine, then let the issue die.  I see no need for you to continue to pose
>rhetorical questions about problems you've encountered if you don't really
>want them solved.  If you want to go back to Netcetera, like I've said
>before, I'm willing to help.  
>
Of course I want them solved!  I paid for the program & I want it to
work!  Isn't that simple enough to understand?  You have called me a
liar (not to my face!) without knowing the facts.  I have proof on
everything I've said.  Please be constructive......

------------------------------
Regards

Chris Jones
chris@abint.demon.co.uk
-----------------------------