🚀 go-pugleaf

On 10 Feb 2003 09:21:47 -0800, postmaster@beoutdoors.net (Ethel the
Ardvaark) wrote:

>Mike Block - Tax Cut C.P.A. <mblock@blocktax.com> wrote in message news:<abld4v0flfbpkbuoe7ab5tn64qkcj2jgit@4ax.com>...
>
>> As to users, teams of TurboTax employees
>> are now monitoring newsgroups and forums
>> and directly contacting many of those with 
>> problems. So far every report of CDR & W98 
>> problems involves Windows not being updated. 
>
>It should be a *well-known fact* to Intuit, and Macrovision that many,
>if not most home computer users will not have the latest patches for
>everything.  Nor should the expect to in order to accomodate a very
>intrusive software license enforcement scheme.  This is a case of
>blame the victim.

Agreed. Intuit can only make the tools available
and publicize them.  
>
>> A while ago I saw a new CDR complaint. I 
>> wrote the poster and Tom Allanson, Intuit 
>> Senior VP of Consumer Tax, at 2:00 AM. At 
>> 4:18 AM Tom emailed they had previously 
>> seen the complaint and were trying to get
>> a phone number for the user!
>
>Irrelevant.  Can the average Intuit customer gain a direct personal
>reponse from the Senior VP?  Can that Seniro VP respond to everybody
>personally?  The actions of the Senior VP smells of panic.  The type
>of panic that comes from having screwed up big time.  The type of big
>time screw up that gets you fired.

YES, the average user can definitely get direct
personal access to the Senior VP when he needs
him. 

I respectfully submit that thus was very relevant. 
The guy with the problem was an average user, who 
I never talked to before or since. Before I even 
got to Tom, his people had already seen the post 
and were trying hard to contact the user, for top 
level support. I know of many cases where this 
happened, including a new on today.

I also now know many who have contacted Tom or
other senior Intuit execs. They are unlikely to 
get a response in 2 hours, at 4 AM, as I did. 
However, many average users do get through in 
a fairly short time. Please see my Contact 
Intuit page and email everyone at once. There
is no preaching there and you are free to give
them hell, if you do so in a civil manner. I
doubt you will say much worse than I did. If 
you detail a problem that regular support has 
not fixed they definitely want to hear from 
you. Note, I never contacted Intuit founder, 
CEO or a VP before my TurboTax protest. 
http://blocktax.com/Contact_Intuit.htm
 
I will follow up with them & those who contact
me. I have not seen much more than a day go by 
without a real effort on behalf of everyone who
needed it. Please tell me any other $1.5 billion 
(I said $2 before, but it was projected)company 
that gives you this type of access.

You will never hear me say that this was not
a big time screw up. However, if you knew Intuit
as I do you would know that this is the second
big screw up for them in 3 years. Both times 
they took very prompt dramatic steps to correct
this. I am hoping for a February 15 resolution,
which is how long it took last time.
 
>> Do you think H&R has ever done anything
>> like that?
>
>H&R don't need to.  They don't make use of an intrusive software
>license enforcement scheme that screws up the configuration of a
>customer's computer.

I think they did far worse.

They have been running a massive fraud for 
more than 11 years, preying on mainly very 
low income people, with interest rates of 
over 500% (what Mafia loan sharks charge 
good customers, per the NY Times). They
concealed more than $2 billion of class
action lawsuits for fraud, criminal usury,
commercial bribery, breach of fiduciary
duty, etc. This is many million more than 
company net worth, but was concealed from
stockholders, resulting in 3 class action
suits for securities fraud. All this is
well documented at
http://blocktax.com/TaxCutAlternative.htm

Intuit quickly fixes their few mistakes. In 
my opinion H&R was based on and specialized
in fraud long before there were refund 
anticipation loans. That is why I feel they 
were so very successful in creating these 
instruments that pretend to legalize grand
theft.

By the way, I have nothing bad to say about
Tax Act.

         Mike Block, QuickBooks Tax Cut CPA, 954-566-7540
           Founding Member: QuickBooks Advisory Council
       Error Codes/Fixes  http://blocktax.com/quickbooks-errors.htm
QB Add-ons http://blocktax.com/quickbooks-addons/quickbooks-add-ons.htm
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