🚀 go-pugleaf

On Mon, 10 Feb 2003 16:26:16 -0800, "Richard" <RRawli@Spame.not>
wrote:

>
>"Mike Block - Tax Cut C.P.A." <mblock@blocktax.com> wrote in message
>news:abld4v0flfbpkbuoe7ab5tn64qkcj2jgit@4ax.com...
><snip>
>
>> As to users, teams of TurboTax employees
>> are now monitoring newsgroups and forums
>> and directly contacting many of those with
>> problems. So far every report of CDR & W98
>> problems involves Windows not being updated.
>
><snip>
>
>Then why don't I get an answer?  The default reason is this;
>
>THEY DON'T CARE!
>
Perhaps the reason is you do not have a 
valid email address or there is a system 
problem. I know many who complained loudly
and then tried again have now talked or had
long email exchanges with Intuit execs.

>All the rest is bull, and you're standing right in the middle of it.

Talk like that to most people and you 
will not get a return call. My Contact 
Intuit page at
http://blocktax.com/Contact_Intuit.htm
and Intuit's location page at  
http://www.intuit.com/company/contact_us/intuit_locations.html
have long had the phone number of Intuit 
Headquarters 1-650-944-6000 & the number
of its San Diego office with Tom Allanson,
Senior VP of Consumer Tax. 1-858-784-4000.

I am copying this post to Tom and asking 
that he make a point of expecting your
call. I doubt my intervention will make
much of a difference, because Tom long
ago told me to refer all those with
problems to him. 

On the other hand, if you write with a
valid email address and, preferably, a
phone number I will make sure Tom gets
in touch with you. He will do this even
though we have never met, because it is 
very strong Intuit policy that they do 
right by all their customers.

Do I have to say they screwed up this
time again?

Do I have to say they are working day
and night to fix things?

No, I do not expect anything will matter 
until you personally talk to Tom. 

That is why he wants to talk to you, 
even though he has never met you either.
Just try yo hold down the yelling until 
he gets to know you a bit.

>R
>
>BTW: There is no NG, alt.business.accounting
>
>Just one more proof of you ineptitude.
>
><snip>

You are absolutely right. 

That was very inept. I wish the dozens who 
posted this thread, which I did not start 
but may have improperly added to,  noticed
that before. I wish that I could meet the
Intuit standard of 2 big, quickly corrected
mistakes in 3 years, but I am not that good.

Fortunately for you, however, my imperfect
nature makes me willing to try to help even 
many who abuse me.

         Mike Block, QuickBooks Tax Cut CPA, 954-566-7540
           Founding Member: QuickBooks Advisory Council
       Error Codes/Fixes  http://blocktax.com/quickbooks-errors.htm
QB Add-ons http://blocktax.com/quickbooks-addons/quickbooks-add-ons.htm
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