Thread View: alt.computer.workshop.live
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Started by Robert F. Alexander
Tue, 10 Mar 1998 00:00
Don't Buy Compaq (Unless You Feel Lucky)
Author: Robert F. Alexander
Date: Tue, 10 Mar 1998 00:00
Date: Tue, 10 Mar 1998 00:00
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Dear Readers, I'm in the middle of a bad experience with a recent Compaq purchase. I'm posting a) to encourage Compaq to settle with me and b) to provide useful info to the rest of the world. My primary complaint is with their service department. It is very difficult to get a human on the phone at Compaq. Usually, you must leave a voice mail message. In the event a human answers, average wait time runs 4 1/2 minutes. The secondary complaint is software related: They have been unable to get the bugs out of their "Compaq Phone Center." This causes fax/phone answer failure, frequent crashes (or "comas" pertaining to their "Sleep Mode"), and even glitches to Win95 desktop. My new (less than 3 months old) Presario has been in the shop twice. They have it now as I write. I just want my money back. Other irritating details upon request. Please help me out. Help yourself out. Don't buy Compaq. Robert F. Alexander thebobster@delphi.com
Re: Don't Buy Compaq (Unless You Feel Lucky)
Author: JimP
Date: Wed, 11 Mar 1998 00:00
Date: Wed, 11 Mar 1998 00:00
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Sound to me that you are just a little impatient 4.5 minutes waiting on hold is very low from the past experience I have seen with tech support at other places. I just doubt if you are going to get your money back unless your state or whatever has a lemon law on computers and I seriously doubt that. You have only had the computer 3 months. You may have got a computer that was built on someone's bad day. I am sure Compaq will get it fixed for you and that is as much as you will get. In the repair shop 3 times in 3 months. I would have taken it back where I purchased it if the first time broken was anything really major. I know of a couple people who have had less than desirable experience with Compaq but persistence on the phone got the problems resolved. Whining about it here will help you none. You need to be on the phone with Compaq and let those people hear your problems with you Compaq. I used Compaq at work and the only real issues where ones that we added something to the machine and the machine was hard to convince that it could get along with what ever we added. We always found the Compaq tech support helpful though in getting our machine to work properly. Very seldom did we see just failure of the machine to work, even right out of the box. Good Luck Jim Robert F. Alexander wrote in message <6e2ocd$h31@lotho.delphi.com>... >Dear Readers, > I'm in the middle of a bad experience with a recent Compaq purchase. > I'm posting a) to encourage Compaq to settle with me and b) to provide >useful info to the rest of the world. > My primary complaint is with their service department. It is very >difficult to get a human on the phone at Compaq. Usually, you must leave a >voice mail message. In the event a human answers, average wait time runs 4 >1/2 minutes. <snip>
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