🚀 go-pugleaf

So did I as in the one that I sent to K-mart had my home address in it.

raymond j buhler wrote in message <37948D4F.60ACB06B@ix.netcom.com>...
>This is so funny, I got the same letter, word for word on my complaint
about the
>store here in NY. That was 1 month ago, have heard nothing since, sounds
like
>we're being
>pacified, I just don't shop there any more. I   expected at the very least
a
>personal letter by snail mail
>and maybe a call from the manager of this local store. Anna
>
>Ted Silverman wrote:
>
>> Following is the last e-mail that I received from K-mart today in
response
>> to a complaint that I e-mailed them. I love how prompt they are.
>>
>> Thank you for bringing this matter to our attention. We are always
>> interested in hearing from our customers but regret it was this type of
>> occurrence that prompted you to contact us.
>>
>> We have contacted the District Manager and shared your concerns. The
>> District Manager will contact you as soon as possible to help resolve
this
>> matter.
>>
>> In the meantime, please accept our apology for your unpleasant
experience.
>> We look forward to meeting your shopping needs more satisfactorily in the
>> future.
>>
>> Michelle
>>
>> Customer Care Network
>>
>> 3615
>>
>> -----Original Message-----
>> From: Ted Silverman
>> Sent: Wednesday, July 07, 1999 11:16 AM
>> To: Kmart Customer Service
>> Cc: kmartccn
>> Subject: Re: Lack of customer service
>>
>> I don't know how long it takes for this other department to respond, But
I
>> do know how long it takes for you to lose me as a customer. It has
happened.
>>
>> -----Original Message-----
>> From: Kmart Customer Service < kmartcustserve@o-ds.com
>> <mailto:kmartcustserve@o-ds.com> >
>> To: Ted Silverman
>> Cc: kmartccn < kmartccn@kmart.com <mailto:kmartccn@kmart.com> >
>> Date: Thursday, July 01, 1999 4:42 PM
>> Subject: Re: Lack of customer service
>>
>> Dear Mr. Silverman,
>>
>> Thank you for taking the time to contact Kmart Online. We are always
>> interested in hearing from our customers, although we do regret that it
was
>> this type of an occurrence that prompted you to contact us.
>>
>> Your concerns are being forwarded to the Kmart Customer Care Network at
>> Kmartccn@kmart.com <mailto:Kmartccn@kmart.com>  and will be duly noted.
You
>> should receive a reply shortly. We apologize for any inconvenience this
type
>> of incident may have caused you.
>>
>> Thanks again and please do not let this discourage you from visiting us
at
>> our newly launched website at http://www.kmart.com and watch as we add
more
>> products to our online inventory and make navigating easier and more
>> enjoyable.
>>
>> Best regards,
>> Scott
>> Kmart Online Store
>> Customer Service Representative
>>
>> ----- Original Message -----
>> From: Ted Silverman
>> To: kmartcustserve@o-ds.com <mailto:kmartcustserve@o-ds.com>
>> Sent: Tuesday, June 29, 1999 2:12 PM
>> Subject: Lack of customer service
>>
>> I was in your store at SW 104 St and South Dixie Highway in Miami, FL to
>> purchase a non-resident fishing license yesterday. The clerk who helped
me
>> was very nice and pleasant and honestly tried to help me. After some
>> checking, he advised me that the store manager has them locked up and is
at
>> lunch.  Why he would keep an item that you are selling locked up where no
>> one else can get to them does not make sense to me.
>>
>> I went back today and another clerk tried to help me make my purchase.
He
>> called to the store manager's office on speaker phone and was told that
they
>> have the non-resident fishing license in the office.  He went to the
office
>> to get them and came back and said that they do not have them. I asked to
>> speak to the store manager.
>>
>> The store manager then told me that the clerk was told "he went to go get
>> some". I advised him that the clerk had called the office and was told
that
>> there are some in the office. I told the store manager that I do not
>> appreciate being lied to. The store manager then called to the office and
>> some one else came out from the office and said they do not have them.
>>
>> I do not appreciate being lied to two days in a row and with customer
>> service like that, I will take my business elsewhere.
>
>
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