🚀 go-pugleaf

The service at K-Mart here is horrible, too.  Whoever is up at the top in
that organization doesn't know a thing about customer service, and it's
one of the reasons I don't set foot in a K-Mart in most cases. 

They never properly staff the checkout lanes. Our stores have about ten
lanes; no more than two are EVER open. Ever! People will be ten deep in
each lane, and there's no one else to run checkout. 

The staff are all slow and surly, to boot!  Of course you may question
whether this is their normal state, or whether they have become this way
due to the fact that no one ever staffs the store properly! Either way,
it's the management's problem. 

There's no organization. There's no focus on the customer (I once returned
something and the woman at the "service" desk never once LOOKED at me! She
did the entire transaction out of the corner of her eye while she talked
to two other employees about some social affair the weekend before. Not a
thank you, not a sorry, not any personal acknowledgement... not even
hello! 

Amy
-- 
alyoung@bluemarble.net                   http://www.bluemarble.net/~alyoung
                        Speaking only for myself.