🚀 go-pugleaf

At least you got a response!  The following is my story:

A while back, I stood in line 15 minutes to check out and pay for a cart
load of purchases.  When I was putting the bags in my car, I noticed a
greeting card that I had picked out in the bottom of the cart.  Apparently,
I missed this item and did not lay it on the conveyor belt and it didn't get
rung up with my purchases.

Sometimes, I'm honest to a fault.  I carried the card back in the store.  I
stood in line for a while at the customer service counter (I didn't time it
but I was getting aggravated at how long it took).  I explained to the lady
what had happened and asked if she could ring up the card there as they had
a register.  She replied, no - I would have to get in the line at the
checkout.  Again, there was only the one line open as before.  I stood in
line again for 10 minutes just to pay for the card.

I wrote a letter to the manager of the K-Mart here in Cadillac Michigan
about the lack of customer support/appreciation, etc.  I never got a
response.

I don't go there any more unless I absolutely have to.  We also have a
Wal-Mart and a Meijer's store in town, so K-Mart has lost one great customer
with me over their lack of sensitivity.

Debbie

Ted Silverman <scubaguy@mindspring.com> wrote in message
news:7n0c6k$6al$3@nntp1.atl.mindspring.net...
> Following is the last e-mail that I received from K-mart today in response
> to a complaint that I e-mailed them. I love how prompt they are.
>
> Thank you for bringing this matter to our attention. We are always
> interested in hearing from our customers but regret it was this type of
> occurrence that prompted you to contact us.
>
> We have contacted the District Manager and shared your concerns. The
> District Manager will contact you as soon as possible to help resolve this
> matter.
>
> In the meantime, please accept our apology for your unpleasant experience.
> We look forward to meeting your shopping needs more satisfactorily in the
> future.
>
> Michelle
>
> Customer Care Network
>
> 3615
>
>
>
> -----Original Message-----
> From: Ted Silverman
> Sent: Wednesday, July 07, 1999 11:16 AM
> To: Kmart Customer Service
> Cc: kmartccn
> Subject: Re: Lack of customer service
>
>
> I don't know how long it takes for this other department to respond, But I
> do know how long it takes for you to lose me as a customer. It has
happened.
>
> -----Original Message-----
> From: Kmart Customer Service < kmartcustserve@o-ds.com
> <mailto:kmartcustserve@o-ds.com> >
> To: Ted Silverman
> Cc: kmartccn < kmartccn@kmart.com <mailto:kmartccn@kmart.com> >
> Date: Thursday, July 01, 1999 4:42 PM
> Subject: Re: Lack of customer service
>
>
> Dear Mr. Silverman,
>
> Thank you for taking the time to contact Kmart Online. We are always
> interested in hearing from our customers, although we do regret that it
was
> this type of an occurrence that prompted you to contact us.
>
> Your concerns are being forwarded to the Kmart Customer Care Network at
> Kmartccn@kmart.com <mailto:Kmartccn@kmart.com>  and will be duly noted.
You
> should receive a reply shortly. We apologize for any inconvenience this
type
> of incident may have caused you.
>
> Thanks again and please do not let this discourage you from visiting us at
> our newly launched website at http://www.kmart.com and watch as we add
more
> products to our online inventory and make navigating easier and more
> enjoyable.
>
> Best regards,
> Scott
> Kmart Online Store
> Customer Service Representative
>
>
>
>
>
>
>
> ----- Original Message -----
> From: Ted Silverman
> To: kmartcustserve@o-ds.com <mailto:kmartcustserve@o-ds.com>
> Sent: Tuesday, June 29, 1999 2:12 PM
> Subject: Lack of customer service
>
> I was in your store at SW 104 St and South Dixie Highway in Miami, FL to
> purchase a non-resident fishing license yesterday. The clerk who helped me
> was very nice and pleasant and honestly tried to help me. After some
> checking, he advised me that the store manager has them locked up and is
at
> lunch.  Why he would keep an item that you are selling locked up where no
> one else can get to them does not make sense to me.
>
> I went back today and another clerk tried to help me make my purchase.  He
> called to the store manager's office on speaker phone and was told that
they
> have the non-resident fishing license in the office.  He went to the
office
> to get them and came back and said that they do not have them. I asked to
> speak to the store manager.
>
> The store manager then told me that the clerk was told "he went to go get
> some". I advised him that the clerk had called the office and was told
that
> there are some in the office. I told the store manager that I do not
> appreciate being lied to. The store manager then called to the office and
> some one else came out from the office and said they do not have them.
>
> I do not appreciate being lied to two days in a row and with customer
> service like that, I will take my business elsewhere.
>
>
>
>