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Article #2102

Re: Long Post - K-mart lack of customer service

#2102
From: Ted Silverman
Date: Wed, 21 Jul 1999 00:00
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When the lack of customer service comes from the corporate office, that is
not the case. They can hire people who care about customer service just as
easily as people who don't.  Look at Wal-mart. They pay the same, but the
employees are completely different. It all stems from the corporate level.

Mike Makarov wrote in message <7n3hs1$uk$1@nntp9.atl.mindspring.net>...
>How can anyone complain about lousy customer service from stores that cut
>prices to the point that no independent business person can stay in
>business.   Hmm, maybe it's because they pay nothing to the workers, and
>only hire half the required workers needed to properly run a large store.
>The reason you get lousy customer service is because you are NOT PAYING FOR
>IT.
>
>When you want to buy a bicycle or a fishing license, go to a sporting goods
>store or a bike store or a local bait shop.  Sure you will pay more for
>stuff there, but you will most likely get better and prompt service.
>
>The moral of the story is, don't expect something for nothing.  When a
large
>company comes in and sells products so cheaply that it drives out all other
>related businesses in the area, something has got to give.
>
>
>
>
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From: "Ted Silverman" <scubaguy@mindspring.com>
Subject: Re: Long Post - K-mart lack of customer service
Date: 1999/07/21
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