🚀 go-pugleaf

I had exactly the same happen to me a few years ago. It surprised me but I
actually had a couple of sleepless nights over it. I hate Comet and only
ever buy from there if I really have to. The annoying thing is that the
salespeople are very low quality and are really pushy. All I bought was a
video and I said I'd pay in full etc etc. Then they went on about the
interest free credit.....and I said no its ok - its only �250. Then she kept
going on about it - 'nothing to lose' etc. She did not tell me any of the
detail - just 6 months credit. I signed this long sheet - she said 'standard
stuff' and it really was difficult to read - I remember her giving me body
language like 'for gods sake sign quicky'. I got home. Then this bloody
letter arrived with the interest stuff.....

and the rest was just like you. The Comet manager was annoying acting
superior and frankly acting totally uncaring and uninterested.

It affected me so much that I often don't buy something - because these
major stores like Dixons/Currys/Comet are so difficult to deal with....and
if you have a warranty claim......
God I hate them.



Loz wrote in message ...
>http://comet.earthserv.com
>Check out the above for more info.
>
>I'm interested in hearing of similar experiences before I write a serious
>letter of complaint.
>
>Bought a nice WS/TV at Comet, went to pay with plastic whereby I was asked
>if I wanted a store/finance card by which to acquire it credit instead.
>Please Note: Being the 24th March I already had 5 weeks credit on my credit
>card. This was in my hand at the time.
>
>I declined because I'm the kind of bod who always settles the credit card
>bill at the end of every month and doesn't purchase anything unless the
>money's in the bank (mortgage the only exception). Don't believe in paying
>for time and like to keep it all tidy on one bill.
>I explained I already had 5 weeks credit in my hand - ah but this was more
>credit again it was argued.
>
>The words "6 months interest free credit" weakened my resolve and changed
>the habit of a lifetime, I was lead into an office where a member of staff
>extracted my financial details and had me sign the forms with the words "6
>months interest free credit" still echoing in my head. But apparently not
>mentioned anywhere in the paperwork, which I was not asked to read before
>signing and so trusted the situation.
>
>I received my first statement from the finance company - which showed
>interest had been charged. I rang the store and was told that this was
>normal and that the interest paid would be deducted from a final settlement
>occuring within the six month period. Sigh of relief.
>
>Never comfortable with the situation, on receipt of my 4th statement I
>called to pay off all the outstanding amount. Interest WAS charged and the
>finance company claimed no awareness of any interest free terms.
>I rang the store and asked what was going on, who now told me the same.
>The paperwork I had signed made no mention of any interest free terms.
>They do offer these terms on some items but not the goods that I had
>purchased.
>I suggested then that it was a mistake on their staffs' part, I refer now
to
>my first paragraph and my endeavours to avoid this type of deal.
>The attitude from thereon was "You should have read what you signed" not
>"You can take trust in what our staff tell you". Suggesting that a term of
6
>weeks may have been mentioned but not 6 months.
>I explained my adversity to store finance/cards and my preference/attempt
to
>pay by credit card that would have allowed me 5 weeks credit anyway. 6
weeks
>being NO incentive whatsoever. Nothing wrong with my hearing either. But -
>'no chance kiddo, we got your signature and that's all that matters'.
>
>It is my word against theirs obviously, but I know that I remember the
>situation well as I was in a cautious frame of mind throughout and not too
>comfortable with it. I remember how busy they were and how I had to walk
>around to find and wait for a busy salesperson.
>Their sales staff talk to hundreds of people a day, discussing thousands of
>different goods and selections. I can see room for confusion occurring,
>especially on a busy shopping day as it was, and I suggested this to them.
>No chance, I was told.
>The customer is apparently always wrong at Comet.
>
>Most of all though - their attitude absolutely stunk.
>The manager, a David Neil was dismissive and avoided offering any
assistance
>as to a complaints procedure. His superior was 'uncontactable' and he would
>suggest nothing other than that I was wasting his time and mine. He could
>not explain the implications of the paperwork I had signed even though he
>had a copy in front of him. Roughly translated as - the store manager can't
>understand what the hell his customers are signing either!
>
>The bill has been settled interest and all, a bill that I would have payed
>in full immediately and without penalty but for the misleading information
>and false pretences.
>
>They had their chance though, I suggested that in the interest of goodwill
>they could waiver the amount of the interest as I was certain it was a
>mistake on their part that cost me, their customer, this money.
>The last laugh is on Comet, every time I walk right past their door to line
>the pockets of their competition.
>
>Please approach these situations with
>caution!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
>Any responses, please also send privately if you wish for a reply.
>
>
>