🚀 go-pugleaf

On Wed, 01 Apr 1998 19:42:15 GMT, q2mono@ANTISPAM.netcomuk.co.uk
(Monolith aka Charles Hunter) wrote:

>Well , a result !! No, Watford Electronics have not returned the hard
>drive I sent to them for repair almost 9 weeks ago but they have given
>me a refund.
>
>On a side note , the forms I received form the Sheriff court to
>summons Watford Electronics to court with were the wrong ones, DUH !
>So I've requested the correct forms, in the meantime I had written to
>the ombudsman at both Personal Computer World and Computer Shopper (
>mags in which Watford Electronics advertise ) and have at the
>beginning of this week received a reply from both saying that they
>would look into my case.
>
>Today I 'phoned Watford Electronics to be told that they had received
>credit for the hard drive from the manufacturer, surprise, surprise -
>looks like the letters to the mags have indeed worked - and that I
>could have a replacement but the end of April, or a refund equivalent
>to the cost of a similar drive by todays prices.
>Taking a deep breath I took the option of the refund, after having
>first checked that the said refund would buy an equivalent
>replacement, as I don't want to have to deal with Watford Electronics
>again.
>
>I have yet to close the case with Watford Electronics as I've to check
>that the refund , done by credit card, will in fact materialise. I'll
>give them a week then it's war .. again.
>
>Thanks for the support from you all and from Personal Computer World
>and Computer Shopper for there assistance.
>
>Watch this space ...
>
>CH

I had a similar problem and they gave me a credit note in the end. To
be fair it was the second drive they replace for me. The first one was
broken when i first installed it. Part of a dodgy batch of Seagate
drives that they replaced immediately. The second was a quantum scsi
which went tits up after about 3 months. They said they'd send it off
to get repaired. I supposed with the prices of disks dropping so
rapidly they were worried that if they changed it immediately everyone
would be bringing there 3 gig drives in after 3 months and getting
credit notes and then buying 4.5 gig models. I was quite happy though
cos those cheap quatum scsi aren't up to much and don't perform much
better - if at all - than the udma versions which i bought with the
note and still had some spare! :-))

 regards,


Peter Watkinson
peter@peterw.demon.co.uk
Links Directory - http://www.peterw.demon.co.uk/tech/