🚀 go-pugleaf

I am having trouble ftping to my web page that is hosted on Interland.
I have been using swbell as my ISP for over six months and have also had

this Interland account for a while, but have just been having problems
the last few weeks.

When I try to ftp to my server, it connects and list the directory
contents, but then freezes.  Other ftp programs can't even connect.
Others can ftp into this same server without problems.  The problem
happens if I connect through my ADSL modem or if I dial in to my Dallas
number.

I can ftp into my Interland account if I connect with my gfs Internet
America account, using my same home computer and the same other
software.

Tonight I tried to use a different swbell access number, a long distance
number from McAllen,
and I was also able to ftp into my account with trouble, but still
couldn't from my Dallas dialup number or my ADSL.

I think it is a routing problem with swbell somewhere.  I emailed
support@swbell.net and was told to call Plant Operations, who told me to

call the swbell ISP tech support people, who sent me to the DSL people,
who sent me to the web hosting people (even when I told them that swbell

wasn't hosting the ftp account).  The tech support guy at the web
hosting number couldn't help me, but told me to talk to the ISP tech
support again and get them to ping my IP address and do a trace route
and if they weren't helpful to ask for a manager.  The ISP tech support
suggested I email the homepage@swbell.net people and I asked to talk to
a manager who said I needed to talk to the DSL tech support again and
get them to upgrade it to the Network Operations Center, who I am
waiting on.

Each time you have to wait on hold for ten to fifteen minutes.  Very
frustrating...

I think the fact that others can use my ftp account and even I can use
it if I use a different ISP or even a different (long distance) access
number to swbell means that it is not a problem local to my computer or
to my Interland ftp account.  It has to be a problem in the way swbell
is routing my connection, doesn't it.

Everything else works great with my ADSL connection.

--
VinceI
http://www.keepkidshealthy.com

--

VinceI
http://www.keepkidshealthy.com/