🚀 go-pugleaf

In article <4ftgns$fcd@news.nb.net>, diva@platinum.nb.net (Diana
Slivinska) wrote:

> John Armstrong (siberian@west.net) wrote:
> : I purchased an NTSC convertor from them after repeated assurances 
> : that thier 'Tech database' said it was compatible with my Thunder 24 
> : graphics card et al..
> 
> : Of course, it was not, I called, they told me 'To bad, you get 
> : credit' and that was that..
> 
> have you filed complaints with anyone?  start with the Better Business 
> Bureau--they should be in your local government pages.  from there, see if
> you can find any other consumer protection agencies/organizations/whatever
> and NOTIFY THEM ALL.  mail order houses, like other businesses depend on the
> goodwill of consumers for their livelihood.  bad reports lodged with 
> consumer protection agencies do not create consumer goodwill.
> 
> granted, complaining will not get your money back.  but it does provide a
> certain sense of satisfaction, warning other unsuspecting consumers.  :)
> 
> : After I use my credit, they are never getting my business again, 
> : MacWarehouse is a MUCH better business. Straight forward, to the 
> : point and honest to the hilt(thus far). I've spent probably $10,000 
> : with them and NEVER had a problem. They even cross-shipped because 
> : of their error(I ordered overnight and they sent it ground).
> 
> i second that recommendation for MacWarehouse.  back in march '95 i bought
> a cd-rom from CD-ROM-Warehouse (now defunct).  they were apparently bought
> out by MacWarehouse.  my CDrom stopped working in January '96...i called for
> tech support...after spending nearly an hour with me trying various things,
> the technician told me that the CDrom was probably broken, and agreed to 
> replace mine (even though, technically, they hadn't sold me the hardware).
> that's what i call good service.  they paid for the shipping charges to 
> send back my old drive, and shipped the new one the same day they received
> mine--all at no cost to me.  excellent!
> 
> --diva
My PowerMac, when I buy it will be from MacWarehouse.
Bad MacMall experience last year with purchase of a Quadra 630.  They
bundled an OEM CD player that was too slow to properly play most
multimedia CD's.  Sent me a driver that would not work on the IDE hard
drive in the Q630. I asked if they could give any credit on the bogus
player to get one that would work better. They never replied --- not even
to say no. They ignored the query.
I am thoroughly disgusted with MacMall's catalogue that continually
deducts monitor and printer rebates from CPU prices.   This most recent
issue now includes long essays on the practice.
                       --leon