🚀 go-pugleaf

In article <kepler-1902961653530001@liv-3.rust.net>,
Thomas C. Kepler <kepler@Fe3.rust.net> wrote:
>In article <4ftia4$qc5@badger.heurikon.com>, jeff@cher.heurikon.com
>(Jeffrey Mattox) wrote:
>> I'm also very upset with MacMall, and very happy with MacWarehouse.
>> MacMall has failed numerous times to ship my order, failed to respond
>> to my calls for help, failed to call me back after making promises to
>> do so, failed to reply to my email (despite claiming to have award-winning
>> customer support on their Web site), and failed to give me credit for
>> a price reduction.
>
>This is suprising to me.  I ordered an LC 475 (yeah I know, but I had a
>Performa 405 before :) from them a while ago.   They took my call quickly,
>were very friendly, and got the thing on my doorstep the next day.   I had
>also ordered a Supra modem before that, it took them a while to get it
>shipped (a week) but they did ship it, and were more than happy to tell me
>why it wasn't being shipped (out of stock)

Tom: Oh, yes, they are great on taking orders.  You never have to wait
long for the phone to be answered, and are rarely put on hold.  But, if
you have to deal with their customer support department *AFTER* you get
your order, it's a whole different story.  The average hold time is over
30 minutes, and during that time you have to listen to commercials while
on hold (that is very annoying because you have to pay attention to the phone
in case a human comes on the line -- you cannot concentrate on other work).

My poor experience with them does not
cover just one order.  I've had problems since the middle of last year
and as recently as last month.  I cancelled a $7500 order last month
because they could not resolve the problems (but my order taker was
very sympathetic to me and even came in on his day off to check on my
order, but he was impotent in face of the problems).

They've owed me $200 since last fall, have failed issue the credit, and
have not responded to my emails.

Jeff

-- 

Jeffrey Mattox -- jeff@heurikon.com
Cartoon of the day: http://www.heurikon.com