🚀 go-pugleaf

John Armstrong (siberian@west.net) wrote:
: I purchased an NTSC convertor from them after repeated assurances 
: that thier 'Tech database' said it was compatible with my Thunder 24 
: graphics card et al..

: Of course, it was not, I called, they told me 'To bad, you get 
: credit' and that was that..

have you filed complaints with anyone?  start with the Better Business 
Bureau--they should be in your local government pages.  from there, see if
you can find any other consumer protection agencies/organizations/whatever
and NOTIFY THEM ALL.  mail order houses, like other businesses depend on the
goodwill of consumers for their livelihood.  bad reports lodged with 
consumer protection agencies do not create consumer goodwill.

granted, complaining will not get your money back.  but it does provide a
certain sense of satisfaction, warning other unsuspecting consumers.  :)

: After I use my credit, they are never getting my business again, 
: MacWarehouse is a MUCH better business. Straight forward, to the 
: point and honest to the hilt(thus far). I've spent probably $10,000 
: with them and NEVER had a problem. They even cross-shipped because 
: of their error(I ordered overnight and they sent it ground).

i second that recommendation for MacWarehouse.  back in march '95 i bought
a cd-rom from CD-ROM-Warehouse (now defunct).  they were apparently bought
out by MacWarehouse.  my CDrom stopped working in January '96...i called for
tech support...after spending nearly an hour with me trying various things,
the technician told me that the CDrom was probably broken, and agreed to 
replace mine (even though, technically, they hadn't sold me the hardware).
that's what i call good service.  they paid for the shipping charges to 
send back my old drive, and shipped the new one the same day they received
mine--all at no cost to me.  excellent!

--diva