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Article #43

Re: Consumer Warning RE:MacMall - Please Read!

#43
From: David S. Greenberg
Date: Mon, 08 Jan 1996 00:00
67 lines
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amo2@cec.wustl.edu (Alex Ogilvie) writes:

Suffice it to say that I Believe everything you say about MacMall --
they suck raw eggs (and a few other unmentionables...).  Essentially
they overcharged me $80 on a Newton memory card and I had to threaten to
sue the hell out of them to get the $$ refunded...  That was my first
and last order from those fools...  I posted a note long ago about
them...they are truly scum...

Added to the list: MacWarehouse -- screwed up orders, incorrect products
sent, late products sent, lack of choice when ordering products
requiring SCSI cables (is it really too much to ask to have a 50-50 SCSI
cable rather than a 25-50?) and on and on and on.... My friends and I
will never order from MacShithouse again....

>Hello.

>Since I started this thread, I felt somewhat obligated to comment on
>some of the things people have been saying.

>First of all, I would like to thank everyone publicly who has made
>suggestions about the available alternative means of mail order
>shopping. You have all been most helpful. Personally, I am currently a
>frequent customer of MacWarehouse and Cyberian Outpost. The former I
>use for hardware and hard-to-find software (i.e. JMP, and the like)
>while the latter I tend to use for games and common software. My
>deciding factor is invariably price, (which, incidentally, is a
>category in which MacMall typically excels - they fail in every other
>area, though). I do not necessarily limit myself to these two
>companies. There are many, many uprising competitors to be found in the
>backs of any Macintosh-related publication (e.g. MacUser, MacWorld),
>but as always, let the buyer beware.

>Secondly, it has been stated that oftentimes people will post
>commentary about one dealer or another out of some emotional response.
>Although I can understand this assertion, I assure you that in my case,
>that is not so. I admit that I am desparate, but I am well past the
>point of an angry and reactional posture. I posted my experiences
>partly as a warning, and partly as fullfillment of a promise I made to
>MacMall's customer service department if they did not address my
>concerns in the near future, which was now one month ago. I was angry
>four months ago, when all of this came to pass. Now, I am merely
>repentant about having used their services.

>Finally, it has been suggested to me that I relate my experiences to a
>Macintosh consumer advocate, which I plan to do soon (it's so difficult
>to coordinate one's activism with one's holiday activities, while
>simultaneously writing a dissertation proposal). 

>If any of you have had similar experiences with MacMall, or if you
>would simply like to check them out for yourselves, and make your own
>decision, then I encourage you to visit their web site located at :

>http://www.macmall.com/web2/MacMall/MMMainPage.html

>It is possible to leave them a message if you like. I encourage you to
>be repsonsible in doing so, however. 

>Regards,

>Alex Ogilvie

-- 
Mac, PC, UNIX, etc. Guru at Large..
Internet: mgreeny@uxa.ecn.bgu.edu
AOL: GREENY1@AOL.COM 
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From: mgreeny@uxa.ecn.bgu.edu (David S. Greenberg)
Subject: Re: Consumer Warning RE:MacMall - Please Read!
Date: 1996/01/08
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