🚀 go-pugleaf

In article <30F29C18.2438@tiac.net>, Joe Ciarcia <midi@tiac.net> wrote:

>I've never had problems with exchanging stuff at MacMall but... I 
>recentley tried to return something and asked for money back and got 
>the whole run around.
>[...]
>I'm wondering if this has happened 
>to others too or if the salesperson I spoke to was just having a bad 
>day (it happens to all of us).

I ordered a CPU upgrade from MacMall that ended up being defective.
The item I wanted in exchange was on back-order.  After two months
of waiting, I called MacMall customer service and asked if I could
apply the cost of the back-ordered CPU upgrade towards a 1710AV
monitor, and was told yes.

The monitor was out of stock.  I finally got it after another wait
Meanwhile, the $630 for the CPU upgrade was still on my credit
card.  After getting my credit card statement I noticed that
I was never credited for the $630.  I called and asked MacMall
to take care of this, and they said they would in 4-5 business
days.

No go.  I called again.  Same story.  No results.  I called again
Same story.  No results.  I called my credit card company and
they recommended that I file a dispute.  I called MacMall one
last time and (in very angry tones) asked to speak to a
supervisor and demanded a refund to my credit card, stating
that it was about to be handed over to the credit card company
for dispute resolution.  Within 3 days, I had my refund.

I will not order from MacMall again.

>Has anyone purchased from the Internet Shopping Network???  They 
>have great prices on some things!!!  What has your experience been?  
>C ya, Joe

Yes, they appear to be the 'net version of the Home Shopping Club.  I
ordered a hard drive from them and had it the next day with no
problems whatsoever.

- Steve

-- 
______________________________________________________________________
Steve Tannehill         Garland, Texas, USA         stevent@onramp.net
          Home Page: http://rampages.onramp.net/~stevent/
Power Mac Resources: http://rampages.onramp.net/~stevent/powermac.html