🚀 go-pugleaf

Greetings, I'll make this as short as possible.

Both my parents and I own Macintoshes. We have, in the past, ordered
several items, both hardware and software, from Creative Computers'
MacMall catalog. During the course of our business relationship, they
have committed the following errors:

1. They have sent ordered items to the wrong address, causing me
considerable hardship.

2. They have sent me what was obviously defective merchandise, then
expected me to bear the financial responsibility for the item until
they could confirm the defect and replace it, causing my credit card
finance charges to increase during the interim.

3. Their sales representative gave me erroneous product information,
thus causing me considerable hardship and extraneous financial costs
when attempting to compensate for his error.

4. They sent my parents an item, then erroneously sent a duplicate
item. When my mother called to report the error, they charged her for
the item, plus the additional postage, then refunded her less money
than she was originally charged for the order. This essentially
amounted to charging her for their own mistake.

5. When my parents attempted to call the customer service line on two
occasions, MacMall's employees were rude to them. When my mother asked
to speak to a superior, both times she was told that she would receive
a call later on, when the superior was available. In both cases no
follow-up call was received.

I wrote a letter to MacMall expressing my disappointment in their
service, and in the letter implied that I would like some sort of
response to my account of all of their mistakes. I sent that letter in
September. I have not yet received a reply. I went to their web site,
and left a message with customer service in which I placed the text of
the original letter, with additional comments on further errors they
committed when dealing with my parents. I insisted that they respond to
my comments. That was three weeks ago. I have had it with MacMall -
they are terribly disappointing. Both my parents and I purchase
computer software and equipment in conjunction with our respective
working situations, and we have been treated unfairly and
unprofessionally. I recommend that everyone consider my experience when
selecting a mail order outlet to deal with in the future.

Thank you for reading this post.


Regards,

Alex Ogilvie