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Article #404

Re: Medical "outsourcing" [Was: Indian Call Centers on 60 Minutes]

#404
From: Steve Larson
Date: Tue, 13 Jan 2004 11:34
91 lines
5266 bytes
too funny...


"PC Gladiator" <PC-Gladiator@Mail-Dump.com> wrote in message
news:1006r4t7vput336@corp.supernews.com...
> ...and we didn't have anybody here that was trained to do it.  But if you
> read the fine print of the legal disclaimer you signed, you'll see that
this
> possibility was all explained there so you've also signed away your right
to
> sue us.  Please don't take to long to pay the hospital bills or we'll take
> your home.  Thank you for doing business with Bangalore General Hospital.
>
> "Steve Larson" <r@NOSPAM.com> wrote in message
> news:mBIMb.21333$v16.3965@bignews5.bellsouth.net...
> > I could just see it:  "I'm sorry Mrs. Smith, your husband died during
the
> > operation because the technician's broadband connection to the offshore
> > surgeon went down"
> >
> >
> > "Phred" <ppnerkDELETETHIS@yahoo.com> wrote in message
> > news:btuf9o$bjage$1@ID-151056.news.uni-berlin.de...
> > > In article <h2b400h1d9fl84r1lqkbdjbd7a634enphl@4ax.com>,
> > > Dick <rhughes33@cableone.net> wrote:
> > > >This is kind of OT, but I agree it is very, very scary.  I was OK
> > > >about the tech support for Dell, etc., but MRI interpretation?  That
> > > >is almost a crime.  The interpretation needs to be done right there!
> > > >Where the MRI was performed, not 10,000 miles away.  At least I know
> > > >mine are being done locally.  How would you like having major surgery
> > > >based on something done in India?
> > >
> > > Somewhat off-topic in a.s.p-c.d I suspect.  8-)  But what the hell...
> > >
> > > There's currently a push on in at least one state in Oz to improve
> > > broadband services to the bush; and one of the benefits seen for this
> > > is the provision of expert medical diagnoses off-site.  So people in
> > > rural areas can avail themselves of this expertise without the trauma
> > > and expense of physically travelling to the big smoke.  All you need
> > > in Burketown is the machine and the technician.  The specialist and
> > > his Porsche can be  comfortably located in Sydney.  Everyone benefits.
> > > (Or, the the modern MBA idiom, it's a "Win, win, win ...")
> > >
> > > Mind you, I don't think the idea was to broadcast the data and images
> > > overseas -- here we're more inclined to import the Indian doctors. :-)
> > >
> > > >On Mon, 12 Jan 2004 03:22:56 GMT, "Carol" <carol@ihatespam.com>
wrote:
> > > >>"Sam Nelson" <ted@can.com> wrote in message
> > >
> >>news:ivlMb.116161$1g41.74439@twister01.bloor.is.net.cable.rogers.com...
> > > >>> Thought I'd post this for anyone who is curious about those call
> > centers in
> > > >>> India that Dell uses. 60 Minutes tonight. Cheers.
> > > >>
> > > >>What bothered me is that the segment ended with the idea that this
> > provides
> > > >>better service.
> > > >>It was somewhat shocking to find out that Indian "accountants" are
> doing
> > tax
> > > >>returns and Indian doctors are analyzing MRI's.  Very scary.
> > > >>
> > > >>If the Indian doctor was in the U.S. he/she would have had to pass
> tests
> > for
> > > >>their license.  I assume that they don't have to be licensed in the
> U.S.
> > to
> > > >>read American's MRI's.  It's not that I don't trust their ability,
> I've
> > > >>worked with Indian chemists and biologists and the ones I've met are
> > > >>intelligent.  My concern is that how much do they care about a
patient
> > > >>10,000 miles away and the problem of accountability.  Who is
> responsible
> > if
> > > >>the MRI is misinterpreted?  Outsourcing has become more of a problem
> > than
> > > >>just Dell customer service.
> > >
> > >
> > > Cheers, Phred.
> > >
> > > -- 
> > > ppnerkDELETE@THISyahoo.com.INVALID
> > >
> >
> >
>
>
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References: <ivlMb.116161$1g41.74439@twister01.bloor.is.net.cable.rogers.com> <kqoMb.4480$i4.960@newsread1.news.atl.earthlink.net> <h2b400h1d9fl84r1lqkbdjbd7a634enphl@4ax.com> <btuf9o$bjage$1@ID-151056.news.uni-berlin.de> <mBIMb.21333$v16.3965@bignews5.bellsouth.net> <1006r4t7vput336@corp.supernews.com>

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From: "Steve Larson" <r@NOSPAM.com>
Newsgroups: alt.sys.pc-clone.dell,aus.general
References: <ivlMb.116161$1g41.74439@twister01.bloor.is.net.cable.rogers.com> <kqoMb.4480$i4.960@newsread1.news.atl.earthlink.net> <h2b400h1d9fl84r1lqkbdjbd7a634enphl@4ax.com> <btuf9o$bjage$1@ID-151056.news.uni-berlin.de> <mBIMb.21333$v16.3965@bignews5.bellsouth.net> <1006r4t7vput336@corp.supernews.com>
Subject: Re: Medical "outsourcing" [Was: Indian Call Centers on 60 Minutes]
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Date: Tue, 13 Jan 2004 06:34:32 -0500