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Article View: alt.sys.pc-clone.dell
Article #403

Re: Medical "outsourcing" [Was: Indian Call Centers on 60 Minutes]

#403
From: PC Gladiator
Date: Tue, 13 Jan 2004 04:01
79 lines
4678 bytes
...and we didn't have anybody here that was trained to do it.  But if you
read the fine print of the legal disclaimer you signed, you'll see that this
possibility was all explained there so you've also signed away your right to
sue us.  Please don't take to long to pay the hospital bills or we'll take
your home.  Thank you for doing business with Bangalore General Hospital.

"Steve Larson" <r@NOSPAM.com> wrote in message
news:mBIMb.21333$v16.3965@bignews5.bellsouth.net...
> I could just see it:  "I'm sorry Mrs. Smith, your husband died during the
> operation because the technician's broadband connection to the offshore
> surgeon went down"
>
>
> "Phred" <ppnerkDELETETHIS@yahoo.com> wrote in message
> news:btuf9o$bjage$1@ID-151056.news.uni-berlin.de...
> > In article <h2b400h1d9fl84r1lqkbdjbd7a634enphl@4ax.com>,
> > Dick <rhughes33@cableone.net> wrote:
> > >This is kind of OT, but I agree it is very, very scary.  I was OK
> > >about the tech support for Dell, etc., but MRI interpretation?  That
> > >is almost a crime.  The interpretation needs to be done right there!
> > >Where the MRI was performed, not 10,000 miles away.  At least I know
> > >mine are being done locally.  How would you like having major surgery
> > >based on something done in India?
> >
> > Somewhat off-topic in a.s.p-c.d I suspect.  8-)  But what the hell...
> >
> > There's currently a push on in at least one state in Oz to improve
> > broadband services to the bush; and one of the benefits seen for this
> > is the provision of expert medical diagnoses off-site.  So people in
> > rural areas can avail themselves of this expertise without the trauma
> > and expense of physically travelling to the big smoke.  All you need
> > in Burketown is the machine and the technician.  The specialist and
> > his Porsche can be  comfortably located in Sydney.  Everyone benefits.
> > (Or, the the modern MBA idiom, it's a "Win, win, win ...")
> >
> > Mind you, I don't think the idea was to broadcast the data and images
> > overseas -- here we're more inclined to import the Indian doctors. :-)
> >
> > >On Mon, 12 Jan 2004 03:22:56 GMT, "Carol" <carol@ihatespam.com> wrote:
> > >>"Sam Nelson" <ted@can.com> wrote in message
> >
>>news:ivlMb.116161$1g41.74439@twister01.bloor.is.net.cable.rogers.com...
> > >>> Thought I'd post this for anyone who is curious about those call
> centers in
> > >>> India that Dell uses. 60 Minutes tonight. Cheers.
> > >>
> > >>What bothered me is that the segment ended with the idea that this
> provides
> > >>better service.
> > >>It was somewhat shocking to find out that Indian "accountants" are
doing
> tax
> > >>returns and Indian doctors are analyzing MRI's.  Very scary.
> > >>
> > >>If the Indian doctor was in the U.S. he/she would have had to pass
tests
> for
> > >>their license.  I assume that they don't have to be licensed in the
U.S.
> to
> > >>read American's MRI's.  It's not that I don't trust their ability,
I've
> > >>worked with Indian chemists and biologists and the ones I've met are
> > >>intelligent.  My concern is that how much do they care about a patient
> > >>10,000 miles away and the problem of accountability.  Who is
responsible
> if
> > >>the MRI is misinterpreted?  Outsourcing has become more of a problem
> than
> > >>just Dell customer service.
> >
> >
> > Cheers, Phred.
> >
> > -- 
> > ppnerkDELETE@THISyahoo.com.INVALID
> >
>
>
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From: "PC Gladiator" <PC-Gladiator@Mail-Dump.com>
Newsgroups: alt.sys.pc-clone.dell,aus.general
Subject: Re: Medical "outsourcing" [Was: Indian Call Centers on 60 Minutes]
Date: Mon, 12 Jan 2004 23:01:23 -0500
Organization: Whack-It-Again Corp.
Message-ID: <1006r4t7vput336@corp.supernews.com>
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