🚀 go-pugleaf

also - I am pretty sure the service tag is now stored in the BIOS. not that
it would have helped with the blown BIOS problem, just FYI.


"Lindsay Haisley" <fmouse@fmp.com> wrote in message
news:3A06E2ED.69DDC8DB@fmp.com...
> There are two numbers, one is called a "Service Code" and supposedly
> they put one on every computer they make.  The other is called an
> "Express Service Number", and I believe they assign this to you if your
> computer is under warranty.  The biggie is the "Service Code" and is a
> sticker, usually not on the bottom of the box, but in back inside the
> port bay.  On both Latitudes here it's on the left side of the box above
> what I think is a docking connector.  It's a small sticker with a bar
> code above a 5 character (letters and numbers) ID with asterisks on
> either end.
>
> Another annoying thing about Dell is that even if you DO have a service
> code for the box, they keep track of who owns the computer, and if
> you're not the owner they know about, they _still_ don't want to talk to
> you!
>
> mapanari wrote:
> >
> > Amazing!  I just this night had an incredible run in with the same
stupid
> > Dell Tech support.
> >
> > I just bought a Dell Latop Lat. CPi and it was missing a video driver.
> > I knew it was Neomagic, as they all are, but I didn't know the model
number.
> > I have the complete model number of the laptop and all the written stuff
yet
> > I don't have the little white sticker on the bottom with their secret
code
> > numbers on it.
> > I spent 3 hours on their convoluted crummy website trying to fine one
simple
> > single video driver for my laptop.
> > I searched under it's model name, it's name, the size of the processor
and
> > more.
> > Nothing.
> > Finally in desparation I calle tech support.
> > In a nutshell, the tech told me there was nothing he could do unless I
had
> > the secret code number from the white sticker.  He couldn't cross
reference
> > it, nothing.  He couldn't look it up by model number either.
> > I couldn't find any docs, and downloaded nothing for my laptop.
>
> --
> Lindsay Haisley       | "There are no mistakes   |     PGP public key
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> fmouse@fmp.com        |                          |   www.fmp.com/pubkeys
> http://www.fmp.com    |                          |