Article View: alt.sys.pc-clone.dell
Article #426Re: Dell strikes out on customer "support"
From: Lindsay Haisley
Date: Tue, 07 Nov 2000 00:00
Date: Tue, 07 Nov 2000 00:00
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Import Car Fan wrote: > > > And in the case of a starter, a repair shop, an aftermaket parts house, > > and even a dealership WILL stock parts which are expendable, such as > > starter brushes. > > And none of these businesses are manufacturers like Dell. > A manufacturer incurs too much overhead in trying to stock, > sell, and provide tech support for every little part that some > guy in Ying Yang needs by tomorrow. If Dell did business > like you demanded, they'd be bankrupt in no time. I don't see how a socketed BIOS EPROM could be called a "little part". It's a major and replacable component and a critical failure point. And an auto dealership _is_ an outlet for a manufacturer, and the support documentation on from auto manufacturers is immense compared to the support information I was able to extract from Dell regarding my problem. You just DON'T get it, do you? -- Lindsay Haisley | "There are no mistakes | PGP public key FMP Computer Services | only unexpected results" | available at fmouse@fmp.com | | www.fmp.com/pubkeys http://www.fmp.com | |
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X-Google-Language: ENGLISH,ASCII-7-bit X-Google-Thread: 10a33e,58dae3fcc522d5ea X-Google-Attributes: gid10a33e,public X-Google-Thread: 10b82c,58dae3fcc522d5ea X-Google-Attributes: gid10b82c,public From: Lindsay Haisley <fmouse@fmp.com> Subject: Re: Dell strikes out on customer "support" Date: 2000/11/07 Message-ID: <3A08CF58.A212336D@fmp.com> X-Deja-AN: 691063649 Content-Transfer-Encoding: 7bit References: <3A05B892.AE99CB2C@fmp.com> <QukN5.3927$PX1.151919@typhoon.austin.rr.com> <VwrN5.5336$PX1.176903@typhoon.austin.rr.com> <wNxN5.8333$PX1.183131@typhoon.austin.rr.com> <slrn90dl2s.2l4.mike@mike.local.net> <3A06E04A.86BD7231@fmp.com> <JLKN5.3648$%%1.226683@bgtnsc05-news.ops.worldnet.att.net> X-Accept-Language: en Content-Type: text/plain; charset=us-ascii X-Complaints-To: newsabuse@supernews.com Organization: FMP Computer Services MIME-Version: 1.0 Newsgroups: alt.sys.pc-clone.dell,austin.general