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Article #426

Re: Dell strikes out on customer "support"

#426
From: Lindsay Haisley
Date: Tue, 07 Nov 2000 00:00
25 lines
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Import Car Fan wrote:
> 
> > And in the case of a starter, a repair shop, an aftermaket parts house,
> > and even a dealership WILL stock parts which are expendable, such as
> > starter brushes.
> 
> And none of these businesses are manufacturers like Dell.
> A manufacturer incurs too much overhead in trying to stock,
> sell, and provide tech support for every little part that some
> guy in Ying Yang needs by tomorrow.  If Dell did business
> like you demanded, they'd be bankrupt in no time.

I don't see how a socketed BIOS EPROM could be called a "little part". 
It's a major and replacable component and a critical failure point.

And an auto dealership _is_ an outlet for a manufacturer, and the
support documentation on from auto manufacturers is immense compared to
the support information I was able to extract from Dell regarding my
problem.  You just DON'T get it, do you?

-- 
Lindsay Haisley       | "There are no mistakes   |     PGP public key
FMP Computer Services | only unexpected results" |      available at
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http://www.fmp.com    |                          |
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From: Lindsay Haisley <fmouse@fmp.com>
Subject: Re: Dell strikes out on customer "support"
Date: 2000/11/07
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